Topic 11: Motivation and Performance in Organizations
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Questions and Answers

What is the highest-level need according to the hierarchy addressed?

  • Esteem Needs
  • Self-actualization Needs (correct)
  • Belongingness Needs
  • Safety Needs
  • Which of the following describes esteem needs?

  • The need for respect and recognition (correct)
  • The need for social interaction and love
  • The need for food and shelter
  • The need for security and stability
  • How can managers help address belongingness needs?

  • By providing job security
  • By organizing social functions (correct)
  • By offering health care benefits
  • By granting promotions
  • Which need is considered the lowest level in the hierarchy?

    <p>Physiological Needs (D)</p> Signup and view all the answers

    What do safety needs require?

    <p>Security and stability (C)</p> Signup and view all the answers

    According to Alderfer's ERG theory, what three needs motivate behavior?

    <p>Existence, Relatedness, Growth (B)</p> Signup and view all the answers

    Which is an example of helping fulfill physiological needs?

    <p>Ensuring adequate pay for basic needs (B)</p> Signup and view all the answers

    When belongingness needs are satisfied, what is the next level individuals seek to satisfy?

    <p>Esteem Needs (A)</p> Signup and view all the answers

    What is the primary goal of Organizational Behavior Modification (OB Mod)?

    <p>To promote functional behaviors and discourage dysfunctional behaviors (B)</p> Signup and view all the answers

    Which theory emphasizes the importance of individuals observing and being motivated by others' behaviors?

    <p>Social Learning Theory (B)</p> Signup and view all the answers

    In the context of pay motivation, what does 'instrumentality' refer to?

    <p>The relationship between performance and outcomes (D)</p> Signup and view all the answers

    What characterizes a merit pay plan?

    <p>Pay based on individual, group, or organizational performance (C)</p> Signup and view all the answers

    What is a key feature of piece-rate pay systems?

    <p>Pay based on the number of units produced (B)</p> Signup and view all the answers

    Which of the following is NOT an example of a merit pay plan?

    <p>Hourly wage for all employees (C)</p> Signup and view all the answers

    What does self-efficacy refer to?

    <p>A person's belief in their ability to succeed (B)</p> Signup and view all the answers

    Which pay structure involves employees receiving a share of the organization's profits?

    <p>Profit sharing (A)</p> Signup and view all the answers

    What does intrinsic motivation refer to?

    <p>Behavior performed for its own sake (C)</p> Signup and view all the answers

    Which of the following best describes expectancy theory?

    <p>Motivation is high when effort leads to desired outcomes (B)</p> Signup and view all the answers

    What is persistence in the context of motivation?

    <p>Whether a person keeps trying despite obstacles (C)</p> Signup and view all the answers

    According to Maslow's Hierarchy of Needs, which level of needs is a prime motivator?

    <p>Lowest level of unmet needs (D)</p> Signup and view all the answers

    Which of the following is NOT a need theory of motivation?

    <p>Expectancy Theory (B)</p> Signup and view all the answers

    What is a key characteristic of extrinsically motivated behavior?

    <p>Performed to acquire rewards or avoid punishment (A)</p> Signup and view all the answers

    In the context of motivation, what are inputs?

    <p>Efforts made by employees (B)</p> Signup and view all the answers

    What is prosocially motivated behavior aimed at?

    <p>Community service and helping others (B)</p> Signup and view all the answers

    What type of needs are related to the nature of the work itself, such as autonomy and interesting work?

    <p>Motivator needs (D)</p> Signup and view all the answers

    What do hygiene needs primarily concern?

    <p>Interpersonal relations (D)</p> Signup and view all the answers

    In Equity Theory, equity exists when a person's outcome/input ratio is perceived as what relative to a referent?

    <p>Equal (D)</p> Signup and view all the answers

    Underpayment inequity occurs when a person's outcome/input ratio is perceived as what?

    <p>Less than the referent (C)</p> Signup and view all the answers

    What is the need for power primarily focused on?

    <p>Controlling or influencing others (C)</p> Signup and view all the answers

    Which of the following exemplifies overpayment inequity?

    <p>An engineer receiving a higher salary for equal inputs (D)</p> Signup and view all the answers

    Which concept is concerned with someone wanting to be liked and maintain good relationships?

    <p>Hygiene needs (D)</p> Signup and view all the answers

    Equity Theory evaluates what kind of perceptions?

    <p>Perceptions of fairness regarding outcomes relative to inputs (B)</p> Signup and view all the answers

    What does overpayment inequity refer to?

    <p>The feeling that one's outcomes are greater compared to a referent's outcomes. (D)</p> Signup and view all the answers

    What is distributive justice concerned with?

    <p>The fairness of the distribution of outcomes within an organization. (B)</p> Signup and view all the answers

    Which type of justice refers to the fairness of treatment from those distributing outcomes?

    <p>Interpersonal justice (A)</p> Signup and view all the answers

    Which characteristic is essential for goals according to Goal-Setting Theory?

    <p>Goals should be specific and difficult. (B)</p> Signup and view all the answers

    What type of learning theory focuses on outcomes and behaviors?

    <p>Operant Conditioning Theory (A)</p> Signup and view all the answers

    What does positive reinforcement do in the context of behavior management?

    <p>Provides desirable outcomes for desired behaviors. (B)</p> Signup and view all the answers

    What is the purpose of punishment in behavior management?

    <p>To administer a negative consequence for dysfunctional behavior. (A)</p> Signup and view all the answers

    What does extinction aim to achieve in behavior management?

    <p>To eliminate reinforcement of dysfunctional behavior. (B)</p> Signup and view all the answers

    What are growth needs primarily concerned with?

    <p>Self-development and creative work (B)</p> Signup and view all the answers

    How can managers help employees satisfy relatedness needs?

    <p>By promoting good interpersonal relations (D)</p> Signup and view all the answers

    What triggers the motivation to satisfy higher-level needs?

    <p>Satisfaction of lower-level needs (C)</p> Signup and view all the answers

    What is the focus of existence needs?

    <p>Basic necessities of life (A)</p> Signup and view all the answers

    Which need is associated with the desire to perform challenging tasks?

    <p>Achievement needs (A)</p> Signup and view all the answers

    What is an example of satisfying existence needs in the workplace?

    <p>Providing enough pay for basic necessities (C)</p> Signup and view all the answers

    Which of these is a key difference in McClelland's needs theory?

    <p>Motivator needs must be met for job satisfaction (B)</p> Signup and view all the answers

    What happens when higher-level needs are frustrated?

    <p>Motivation for lower-level needs increases (C)</p> Signup and view all the answers

    Flashcards

    Esteem Needs

    The need to feel good about oneself and one's capabilities, to be respected by others, and to receive recognition and appreciation.

    Self-Actualization Needs

    The need to realize one's full potential as a human being.

    Safety Needs

    The need for security, stability, and a safe environment.

    Belongingness Needs

    Needs for social interaction, friendship, affection, and love.

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    Physiological Needs

    Basic needs for things such as food, water, and shelter that must be met in order for a person to survive.

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    Maslow's Hierarchy of Needs

    A hierarchy of needs that motivates behavior, starting with the most basic needs and progressing to higher-level needs.

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    Alderfer's ERG Theory

    A theory that suggests three universal needs – for existence, relatedness, and growth – are essential for motivation.

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    Lowest-Level Needs

    The lowest level of needs in Maslow's hierarchy, which must be satisfied before higher-level needs become motivating.

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    Motivation

    The psychological forces that determine the direction, effort, and persistence of a person's behavior in an organization. Explains why people act the way they do in work environments.

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    Direction of Behavior

    The direction a person chooses among possible behaviors in a work setting. What behaviors are relevant to the work task?

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    Level of Effort

    The amount of effort a person exerts in performing a task. How hard you work.

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    Persistence of Effort

    The persistence of an individual's effort over time. How long you keep trying despite obstacles and setbacks?

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    Intrinsic Motivation

    Behavior performed for its own sake. The task is rewarding in itself. It's enjoyable and satisfying.

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    Extrinsic Motivation

    Behavior performed to acquire material or social rewards or to avoid punishment. The reason you do something is outside yourself.

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    Prosocial Motivation

    Behavior performed to benefit or help others. You are motivated to do something good for others.

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    Outcome

    Anything a person gets from a job or organization. They can be tangible or intangible. They relate to the value of the job, such as pay, recognition, or job satisfaction.

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    Relatedness Needs

    The need to feel a sense of belonging and connection with others, to share thoughts and feelings, and to have open communication.

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    Growth Needs

    The need for self-development, creative work, and a sense of accomplishment through contributing to something greater than oneself.

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    Existence Needs

    Basic needs for survival, such as food, water, clothing, shelter, and a safe environment.

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    Hygiene Needs

    Needs that are not directly related to motivation but are essential for preventing job dissatisfaction.

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    Motivator Needs

    Needs that are directly related to motivation and job satisfaction.

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    Need for Achievement

    The desire to excel, overcome challenges, and achieve success.

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    Need for Affiliation

    The desire to build and maintain relationships.

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    Need for Power

    The desire to influence others and have power.

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    Organizational Behavior Modification

    A method that uses operant conditioning principles to encourage desired work behaviors and deter undesirable ones.

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    Vicarious Learning

    Learning by observing others and being motivated to perform a behavior based on seeing them rewarded for doing so.

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    Self-Efficacy

    A person's confidence in their ability to succeed in a task.

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    Expectancy Theory

    A theory that explains how people are motivated by the perceived relationship between their effort, performance, and rewards.

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    Merit Pay Plan

    A compensation plan where pay is directly linked to individual, group, or organizational performance.

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    Piece-Rate Pay

    A system where an employee's pay is based on the number of units they produce.

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    Scanlon Plan

    A plan that focuses on reducing expenses or cutting costs by rewarding employees who contribute to savings.

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    Profit Sharing

    A pay system where employees receive a share of the company's profits.

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    Overpayment inequity

    When a person feels they are getting more out of a job or situation than someone they compare themselves to, even if it isn't necessarily fair.

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    Distributive Justice

    A person's perception of the fairness of how outcomes (like pay, promotions, or recognition) are distributed in a company.

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    Interpersonal Justice

    A person's perception of how fairly they're treated when receiving outcomes, by the person who decides on those outcomes.

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    Procedural Justice

    A person's perception of the fairness of the process used to decide how outcomes are distributed.

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    Informational Justice

    A person's perception of how well they're informed about the reasons behind decisions and the processes used to reach those decisions.

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    Goal-Setting Theory

    A theory that focuses on the types of goals that motivate people to perform well, and explains why these goals are effective.

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    Learning Theories

    Theories that explain how individuals learn to perform behaviors that lead to desired outcomes, and avoid those that result in undesirable outcomes.

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    Operant Conditioning Theory

    A theory that suggests individuals learn through experiencing consequences of their actions. This involves using rewards and punishments to influence behavior.

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    Equity Theory

    A theory of motivation that focuses on a person's perception of fairness between their inputs (what they contribute) and outputs (what they receive) compared to others they see as comparable.

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    Equity

    A situation where a person feels that their inputs (efforts and contributions) are proportional to their outputs (rewards and benefits) compared to a similar other.

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    Underpayment Inequity

    A state where an individual feels that their inputs are greater than the outputs they receive compared to a referent other, creating a sense of unfairness.

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    Study Notes

    Motivation and Performance

    • Motivation is defined as the psychological forces that direction, effort, and persistence of a person's behavior in an organization
    • Motivation explains why people behave the way they do in organizations
    • Direction: Possible behaviors a person could engage in
    • Effort: How hard people work
    • Persistence: Whether people keep trying when faced with obstacles

    Source of Motivation

    • Intrinsically motivated behavior: Behavior performed for its own sake
    • Extrinsically motivated behavior: Behavior performed to acquire material or social rewards or to avoid punishment
    • Prosocially motivated behavior: Behavior performed to benefit or help others

    Outcomes and Inputs

    • Outcomes: Anything a person gets from a job or organization
    • Inputs: Anything a person contributes to his or her job or organization
    • Factors contributing to a Person's Performance: Time, effort, Education, Experience, skills, knowledge, and work behaviors, organizational efficiency, organizational effectiveness, attainment of organizational goals are important contributions.
    • Factors contributing to Outcomes: Pay, job security, benefits, vacation time, job satisfaction, autonomy, responsibility, feeling of accomplishments, improving the lives or well-being of others.

    Expectancy Theory

    • Motivation is high when workers believe high effort leads to high performance and that high performance leads to desired outcomes.
    • Expectancy: Person's belief that effort will lead to performance
    • Instrumentality: Person's belief that performance will lead to an outcome
    • Valence: How desirable the outcome is to a person

    Need Theories

    • Theories focus on what needs people try to satisfy at work, and what outcomes will satisfy those needs
    • Need: Requirement or necessity for survival and well-being
    • Maslow's Hierarchy of Needs (highest to lowest): Self-actualization, Esteem, Belongingness, Safety, Physiological
    • Alderfer's ERG Theory (existence, relatedness, growth)
    • Herzberg's Motivation-Hygiene Theory: Motivator needs are related to work itself (autonomy, responsibility, interesting work) and hygiene needs are related to the work environment (pay, job security).
    • McClelland's Needs: Achievement, Affiliation, Power

    Equity Theory

    • Focuses on people's perceptions of fairness in work outcomes relative to their inputs
    • Equity exists when a person perceives their outcome/input ratio to be equal to the referent's ratio
    • Underpayment inequity: Person's outcome/input ratio is less than the referent's
    • Overpayment inequity: Person's outcome/input ratio is greater than the referent's

    Equity and Justice in Organizations

    • Distributive justice: Fairness of outcome distribution
    • Procedural justice: Fairness of procedures used to distribute outcomes
    • Interpersonal justice: Fairness of interpersonal treatment
    • Informational justice: Extent to which managers explain decisions and procedures

    Goal-Setting Theory

    • Focuses on goal types that produce high motivation and performance, emphasizing goals' impact.
    • Goals must be specific (typically quantitative) and difficult (challenging but attainable)

    Learning Theories

    • Focus on increasing employee motivation and linking outcomes to performance

    • Operant Conditioning Theory: People learn to perform desired behaviors when they are rewarded and to avoid those with negative consequences. (Four managerial tools: Positive reinforcement, negative reinforcement, punishment, extinction)

    • Social Learning Theory: Learning through observation and modeling others' behavior, motivated by vicarious learning and self-reinforcement, influenced by self-efficacy beliefs

    Pay and Motivation

    • Pay is a motivator—related to expectancy theory (instrumentality), need theory (satisfying needs), equity theory (fairness with inputs), goal-setting (linking to goals) and learning theory (outcomes for behavior).

    Salary Increase or Bonus?

    • Employee stock options can attract high-level managers and motivate employee performance

    Merit Pay and Performance

    • Merit pay plans base pay on individual, group or organizational performance
    • Common types include merit pay plans, group plans, organization plans, piece-rate plans, commission plans, and organization-based merit plans (e.g., Scanlon plans, profit sharing)

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    Description

    This quiz explores the key concepts of motivation within an organizational context. It examines the definitions, sources, and impacts of intrinsic, extrinsic, and prosocial motivation on performance. Understand how these factors influence behaviors and contributions in the workplace.

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