10 Questions
Which of the following is NOT a key performance indicator (KPI) that is measured during monitoring in business operations?
Customer satisfaction
What is the purpose of control in business operations?
To monitor actual performance versus planned performance
What is a bottleneck in the operations process?
The transformation process slowing down
Which company found success in improving its operations process through the Six Sigma process?
Motorola
What is the role of the operations manager in addressing areas with red numbers in business operations?
To take action and identify specific areas causing bottlenecks
Which of the following is NOT a key performance indicator (KPI) that is measured during monitoring in business operations?
Customer satisfaction
Control in business operations comes into play when there's a difference between what the business aimed to achieve and what actually happened. The operations manager will then take action in areas with red numbers, reducing waste, poor work performance, inefficiencies, and bottlenecks. Which of the following is NOT an action that the operations manager may take?
Increasing inefficiencies
What is the purpose of monitoring in business operations?
To measure key performance indicators (KPIs)
What is the role of the operations manager in addressing bottlenecks in business operations?
To identify the specific area causing the bottleneck
What did Motorola find success in improving its operations process through?
The Six Sigma process
Test your knowledge on monitoring business performance and key performance indicators (KPIs) with this quiz. Explore topics such as lead times, defect rates, warranty claims, maintenance costs, and process flow rates to ensure your business is on track for success.
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