Module 4: Feedbacking in Organizational Management Models Quiz
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Questions and Answers

Competitive Intelligence (CI) covers: Defining, Gathering, Analyzing, ______

Distributing

The scope of CI includes Products, Customers, Competitors, Any aspect of the environment needed to support strategic decision making. Legal Considerations Competitive intelligence is an ethical and legal business practice, as opposed to industrial espionage which is ______

illegal

Economic Espionage Act of 1996 makes theft or misappropriation of trade secrets, primarily through acts of industrial espionage, a federal ______

crime

Industrial espionage happens when a person or party gains access to a company’s information that is illegal, unethical, or constitutes unlawful business ______

<p>practices</p> Signup and view all the answers

Some typical examples of industrial espionage include: Breaking into company files or trespassing onto property without proper ______

<p>authorization</p> Signup and view all the answers

Posing as a worker to learn company trade secrets or other confidential ______

<p>information</p> Signup and view all the answers

Placing a wiretap on a competitor’s ______

<p>phone</p> Signup and view all the answers

Hacking into ______

<p>computers</p> Signup and view all the answers

Sending viruses or malware to a competitor’s ______

<p>website</p> Signup and view all the answers

Antitrust Laws are statutes developed by governments to protect consumers from predatory business practices and ensure fair ______

<p>competition</p> Signup and view all the answers

Study Notes

Feedback in Organizational Management Models

  • Dr. Patrick Lencioni's "5 Dysfunctions of a Team" highlights trust and conflict resolution as crucial for high-performing teams.
  • Trust is developed through vulnerability, seeking help, and accepting mistakes.
  • Tuckman's model emphasizes the importance of the "Storming" stage for resolving conflicts and establishing team norms which enhance performance over time.
  • Productivity may dip during the Storming phase as team members learn to navigate conflict effectively.
  • Google’s Project Aristotle identified Psychological Safety as the most critical factor for team performance; it relates to individuals feeling secure in taking risks and being vulnerable.

Receiving Feedback

  • Receiving feedback is vital for organizational growth and developing a growth mindset.
  • Steps for receiving feedback include:
    • Acceptance: Recognize and manage emotional responses to feedback.
    • Objectivity: Evaluate feedback from a neutral perspective to determine its validity.
    • Changes: Identify and list actionable steps based on the feedback received.
    • Effort: Acknowledge the need for consistent effort to implement changes.
    • Follow-up: Engage with the feedback provider to reinforce learning and improvement.

Gaming Mechanics and Psychology

  • Challenge/Achievement Systems in gaming motivate players through progress and rewards.
  • Role-Playing games enhance player immersion by allowing personal character creation and unique adventures.
  • Discovery elements in games, such as World of Warcraft, create compelling exploration experiences in imaginary worlds.
  • Online relationships built in gaming communities offer acceptance and social interaction, especially for vulnerable individuals.
  • Surprise Mechanics, including loot boxes, exploit cognitive biases to encourage spending and engagement, though they remain controversial and legally ambiguous.

Competitive Intelligence and Antitrust Laws

  • Competitive intelligence involves the systematic collection and analysis of information about competitors and market factors.
  • It is essential for understanding the competitive landscape, enabling businesses to seize opportunities and address challenges effectively.

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Test your knowledge on feedbacking in organizational management models for high-performing teams. Explore key concepts from Dr. Patrick Lencioni's 5 Dysfunctions of a Team and Tuckman's model on team dynamics.

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