Podcast
Questions and Answers
What is the purpose of benchmarking against competitive companies?
What is the purpose of benchmarking against competitive companies?
- To avoid any comparison with competitors
- To understand how our company compares to competitors in terms of customer requirements (correct)
- To copy exactly what they are doing
- To ignore customer requirements
Why is it important to compare specific customer requirements with competitive companies?
Why is it important to compare specific customer requirements with competitive companies?
- To randomly select requirements to compete with
- To ignore customer expectations
- To understand where our strengths and weaknesses lie compared to competitors (correct)
- To match exactly what competitors are doing
What does the text suggest about the possibility of not being competitive on any customer requirement?
What does the text suggest about the possibility of not being competitive on any customer requirement?
- It is impossible to not be competitive on any customer requirement
- It never happens to be non-competitive with competitors
- It is common to not be competitive on some customer requirements (correct)
- Being non-competitive is not significant
How does benchmarking help in understanding the importance of technical requirements?
How does benchmarking help in understanding the importance of technical requirements?
Why is comparing operational goals or targets essential according to the text?
Why is comparing operational goals or targets essential according to the text?
What is the role of the 'house of quality' mentioned in the text?
What is the role of the 'house of quality' mentioned in the text?
A correlation matrix helps in identifying the positive or negative influence between technical requirements.
A correlation matrix helps in identifying the positive or negative influence between technical requirements.
The relationship matrix is only related to competitive technical assessment.
The relationship matrix is only related to competitive technical assessment.
Evaluation of relationship between technical requirements involves assessing the strength of relationships between voices and technical requirements.
Evaluation of relationship between technical requirements involves assessing the strength of relationships between voices and technical requirements.
Operational goals are not related to achieving competitiveness according to the text.
Operational goals are not related to achieving competitiveness according to the text.
Customers' requirements for an automobile may include fuel efficiency, safety, comfort, break horse power, and sitting capacity.
Customers' requirements for an automobile may include fuel efficiency, safety, comfort, break horse power, and sitting capacity.
The relationship matrix evaluates how well the company performs against its operational goals.
The relationship matrix evaluates how well the company performs against its operational goals.
The weight of an automobile is not considered a customer requirement according to the text.
The weight of an automobile is not considered a customer requirement according to the text.
Benchmarking against competitors helps in understanding the company's performance relative to its rivals.
Benchmarking against competitors helps in understanding the company's performance relative to its rivals.
The 'house of quality' is mentioned as a tool to evaluate voice of customers' importance ratings.
The 'house of quality' is mentioned as a tool to evaluate voice of customers' importance ratings.
The relationship matrix does not consider competitive technical assessments.
The relationship matrix does not consider competitive technical assessments.
