37 Questions
Which ethical principle emphasizes the importance of being fair and just in all dealings?
Fairness
What does the ethical principle of loyalty mean within the framework of other ethical principles?
Being loyal to the company
Which ethical principle emphasizes the importance of treating everyone with respect?
Respect for others
What is managerial ethics and why is it important for managers?
Managerial ethics refers to the ethical principles, values, and standards of behavior that an organization expects of its managers and supervisors. It is important for managers to have a strong understanding of ethical principles in order to effectively lead their team and maintain an ethical organizational culture.
What are some key responsibilities of managers and supervisors in relation to managerial ethics?
Managers and supervisors are responsible for establishing clear expectations and standards of behavior, promoting ethical decision-making, seeking professional advice for ethical dilemmas, and maintaining a code of ethics.
Why is it important for managers to seek professional advice for ethical dilemmas?
Seeking advice from an expert who understands the implications of the situation can help managers make informed decisions when faced with ethical dilemmas.
True or false: Organizational values and culture have no impact on the success of an organization.
False
True or false: Changes in leadership can often result in changes to an organization's values and culture.
True
True or false: Effective communication is not necessary for reinforcing organizational values and culture.
False
Organizational cultures should promote an ______ and collaborative working environment where individuals are valued for their contributions.
open
Teams should have access to ______, guidance, and support to ensure they fulfill their responsibilities properly and make decisions based on ethical principles.
resources
Open and candid communication should be encouraged to ensure that individuals feel comfortable enough to voice their opinion and address ______ within the organization.
issues
Which of the following is NOT a key aspect of transparency in organizations?
Keeping financial records confidential
What is the purpose of fostering transparency in organizations?
To create trust and establish great relationships with stakeholders
Why should organizations be upfront about failures and mistakes?
To foster transparency and address issues quickly and efficiently
Building credibility begins with projecting a professional behavior and ______.
attitude
To promote a positive image and build credibility, you must display consistent and ______ behavior.
reliable
It is important to have a clearly defined plan and ______.
goals
True or false: Conflict management and resolution focuses on finding a solution to the underlying issues rather than determining a winner or loser?
True
True or false: The ultimate goal of conflict resolution is to reach a common understanding and come up with mutually beneficial solutions?
True
True or false: Conflict management and resolution refers to the process of creating differences of opinion or differences in interest between two or more parties?
False
One. Collaboration. By collaborating, the parties involved in a ______ can work together to identify the causes of the ______ and then develop solutions together.
conflict
Two. Compromise. By compromising, the parties can find a middle ground and agree to make concessions to reach a mutually beneficial ______.
solution
Three. Conflict Analysis. All of the parties involved in a ______ should take the time to analyze the ______ and identify the source of the disputes.
conflict
Four. Problem Solving. Utilize problem solving strategies such as brainstorming, evaluating options, and making decisions to come up with feasible ______.
solutions
Five. Negotiation. Negotiate with the other parties to come with an agreement on the ______ at hand.
issues
Six. Mediation. Involve a third party mediator to help facilitate the resolution process and maintain a neutral stance between parties at ______, throughout the process.
conflict
Seven. Open Communication. The parties should always stay open and honest when discussing any ______. Always be willing to listen and engage with the party to come to an agreement.
dispute
Discrimination and harassment can have negative impacts on a person's self-esteem, health, and sense of safety.
True
Creating a safe and equitable workplace free of discrimination and harassment should not be a priority for organizations.
False
Educating oneself and others about laws protecting individuals from discrimination and harassment is an important step in addressing these issues.
True
Which of the following actions can employers take to manage diversity in the workplace?
All of the above
What is the purpose of diversity training in the workplace?
All of the above
Why is managing diversity an ongoing process?
All of the above
What are some goals related to ethics that an organization may include?
Clearly define and communicate the organization's ethical values, establish and maintain an effective ethics and compliance program, promote a culture of ethics and compliance through training and awareness programs, implement processes to identify compliance risks, monitor ethical performance, establish communication channels to report unethical behavior, promote a safe working environment, establish independent committees or oversight teams to examine ethical issues and compliance concerns.
How can an organization evaluate the effectiveness of goals related to ethics?
An organization can create benchmarks and measure progress towards these goals over time.
Why is it important for organizations to create a safe and equitable workplace?
Creating a safe and equitable workplace is important to address hazardous conditions, disparate treatment, systemic discrimination, and other potential sources of employee harm.
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