Podcast
Questions and Answers
Which of the following is a direct advantage of Information Technology in hotels?
Which of the following is a direct advantage of Information Technology in hotels?
What is one significant disadvantage associated with the application of IT in the hospitality industry?
What is one significant disadvantage associated with the application of IT in the hospitality industry?
How can customer information databases benefit hotels?
How can customer information databases benefit hotels?
What is a common misconception about IT investments in the hospitality sector?
What is a common misconception about IT investments in the hospitality sector?
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Which factor is essential for successfully implementing IT solutions in hotels?
Which factor is essential for successfully implementing IT solutions in hotels?
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What does high turnover rate among staff in the hospitality sector suggest?
What does high turnover rate among staff in the hospitality sector suggest?
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What can a lack of IT training in management lead to in a hospitality setting?
What can a lack of IT training in management lead to in a hospitality setting?
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What is a potential risk of not addressing personnel resistance to IT changes?
What is a potential risk of not addressing personnel resistance to IT changes?
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What is a primary benefit of server upgrades in IT administration?
What is a primary benefit of server upgrades in IT administration?
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Which of the following is an example of security monitoring in Information Technology?
Which of the following is an example of security monitoring in Information Technology?
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What does the development of new software in a business typically aim to improve?
What does the development of new software in a business typically aim to improve?
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How does improving business applications help with revenue?
How does improving business applications help with revenue?
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What operational cost benefit can be achieved through information technology in the hospitality industry?
What operational cost benefit can be achieved through information technology in the hospitality industry?
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What is the impact of IT applications intended to reduce workload for staff in hospitality?
What is the impact of IT applications intended to reduce workload for staff in hospitality?
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How can information technology enhance overall efficiency in service delivery?
How can information technology enhance overall efficiency in service delivery?
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Which of the following contributes to increasing revenue through IT strategies?
Which of the following contributes to increasing revenue through IT strategies?
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What is one of the benefits of using the Internet for banking activities?
What is one of the benefits of using the Internet for banking activities?
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Which aspect is NOT a benefit of the Internet in business?
Which aspect is NOT a benefit of the Internet in business?
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How does the Internet facilitate donations and funding?
How does the Internet facilitate donations and funding?
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Which benefit of the Internet enhances user entertainment options?
Which benefit of the Internet enhances user entertainment options?
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What is a core duty of IT Administration in the context of Internet benefits?
What is a core duty of IT Administration in the context of Internet benefits?
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In terms of Business Improvement Strategies, what is a significant advantage of online shopping?
In terms of Business Improvement Strategies, what is a significant advantage of online shopping?
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Which role is primarily focused on assisting users with their technical issues in IT?
Which role is primarily focused on assisting users with their technical issues in IT?
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What task is typically NOT associated with Application Management in IT?
What task is typically NOT associated with Application Management in IT?
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Study Notes
Information Technology at Work
- IT facilitates the development, processing, analysis, exchange, storage, and security of information.
- Example: Server upgrades are essential when data center servers near the end of their operational life.
- Security monitoring tools alert IT staff to potential threats and non-compliance by logging application and network activities.
- New software solutions can improve customer interaction, such as mobile apps for account access and transactions.
- Business improvement activities focus on increasing application availability, aiding in revenue enhancement and operational continuity.
- User support involves developers and system admins collaborating to document major application upgrades.
Advantages of IT in the Hospitality Industry
- Operational costs can be significantly reduced by utilizing IT to automate routine tasks, minimizing reliance on human labor.
- IT applications can alleviate staff workloads, like implementing CCTV for remote monitoring in hotels, reducing the need for physical patrols.
- Efficiency gains are achievable through applications designed to expedite service delivery, meeting customer expectations for speed and quality.
- Additional revenue streams may arise through new IT systems enhancing service offerings and operational capabilities.
- Information sharing among departments is streamlined; for example, room status updates can be synchronized through simple telephone inputs.
- Improved planning and management arise from maintaining detailed customer databases that track preferences and consumption habits.
Disadvantages and Issues in Hospitality IT
- Management may lack current IT knowledge, often preferring traditional methods over the adoption of new technologies.
- High initial investment costs are associated with IT installation and maintenance, despite long-term operational cost reductions.
- Staff resistance can hinder IT adoption; employees may be reluctant to learn new technologies fearing job displacement, leading to low morale and high turnover.
Internet and World Wide Web Benefits
- The Internet provides extensive mapping and location information globally, aided by GPS technology.
- Online business opportunities enable 24/7 selling capabilities, ensuring continuous access to markets.
- Internet banking allows users to manage finances from home, including viewing balances, transferring funds, and bill payments.
- Online shopping enhances consumer convenience by enabling product purchases without physical store visits.
- Crowdfunding and donations are streamlined through online platforms, making it easier to support projects and charities.
- Entertainment access is vastly improved via the Internet, offering endless choices like movies, games, and music on various platforms.
Career Opportunities in IT
- Explore 14 career opportunities in Information Technology specific to the Tourism and Hospitality Industry as part of your research assignment.
Upcoming Activities
- Prepare for an upcoming quiz related to IT in the tourism and hospitality sectors.
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