MIS Chapter 2: Blank Blaze Processing System and Decision Making

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Questions and Answers

What is a characteristic of structured decisions?

They are made repeatedly

They have a set of steps that guarantee the correct solution (correct)

They are made infrequently

They require human judgment

What is the purpose of the problem identification stage in the decision-making process?

To generate potential solutions

To implement the chosen solution

To collect data for analysis

To identify the problem or opportunity (correct)

What type of decision is made repeatedly, often periodically?

Nonrecurring decision

Unstructured decision

Recurring decision (correct)

Structured decision

What is the role of a manager in the decision-making process?

To apply sophisticated analysis techniques Signup and view all the answers

What type of decision has some rules, but cannot guarantee the best solution?

Semi-structured decision Signup and view all the answers

What is the primary purpose of a project in an organization?

To create a unique product, service, or result Signup and view all the answers

What do critical success factors (CSFs) represent in an organization?

The steps necessary to achieve organizational goals and objectives Signup and view all the answers

What is the purpose of key performance indicators (KPIs) in an organization?

To evaluate progress toward critical success factors Signup and view all the answers

What type of MIS system is used to support operational-level decision making?

Transaction Processing System (TPS) Signup and view all the answers

What is the primary function of Online Analytical Processing (OLAP) in an MIS system?

To manipulate information to create business intelligence Signup and view all the answers

What is the primary purpose of a Decision Support System (DSS) in an MIS?

To model information to support managerial decision making Signup and view all the answers

What is the primary function of the Inference Engine in an Expert System?

To process the domain expertise and the problem facts to reach a conclusion Signup and view all the answers

What is the main benefit of using Expert Systems in business decision-making?

To reduce errors and provide consistency in decision making Signup and view all the answers

What type of business process is invisible to the external customer but essential to the effective management of the business?

Business-facing process Signup and view all the answers

What is the primary goal of business process improvement?

To understand and measure the current process and make performance improvements Signup and view all the answers

What is the main advantage of using Management Information Systems (MIS) in business decision-making?

To provide a competitive edge by minimizing costs and streamlining business processes Signup and view all the answers

What is the primary role of a Knowledge Worker in an Expert System?

To use the user interface to solve a problem Signup and view all the answers

Study Notes

Decision-Making Process

Problem identification: recognize a problem or opportunity
Data collection: gather relevant information
Solution generation: develop possible solutions
Solution test: evaluate and analyze solutions
Solution selection: choose the best solution
Solution implementation: put the chosen solution into action

Types of Decisions

Structured decisions: follow a set of steps to guarantee a correct solution
Unstructured decisions: no rules to guarantee a good solution
Semi-structured decisions: some rules, but no guarantee of the best solution
Recurring decisions: made repeatedly, often periodically
Non-recurring decisions (Ad Hoc): made infrequently, perhaps only once

Measuring Organizational Business Decisions

Project: a temporary activity to create a unique product, service, or result
Metrics: measurements to evaluate results and determine if a project is meeting its goals
Critical success factors (CSFs): crucial steps to achieve goals and objectives
Key performance indicators (KPIs): quantifiable metrics to evaluate progress toward CSFs

Types of MIS Systems for Decision Making

Operational Support Systems
- Transaction processing system (TPS): serves the operational level and assists in making structured decisions
- Online transaction processing (OLTP): captures transaction and event information
Managerial Support Systems
- Online analytical processing (OLAP): manipulates information to create business intelligence
- Decision support system (DSS): models information to support managers during the decision-making process
- Expert System: uses domain expertise to solve a problem

Expert Systems

Can handle massive amounts of information, reduce errors, provide consistency in decision making, and reduce costs
Can't handle all types of domain expertise, solve problems other than those they're designed for, or apply common sense or judgment to a problem

Business Processes

Customer-facing process: results in a product or service received by an external customer
Business-facing process: invisible to external customers, essential for effective management
Types of business process change: improvement, automation, streamlining, and business process reengineering (BPR)

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Description

Test your understanding of Management Information Systems (MIS) chapter 2, covering decision-making processes, problem identification, and solution implementation. Learn about common company structures and types of decisions made in business.