Questions and Answers
The human relations movement was based on increasing sales by utilizing improved marketing and customer service techniques with customers.
False
After a customer buys a computer or receives service from Top Computers and Service, a service representative contacts each customer to conduct a survey. The survey information is a form of output.
False
Max Weber believed that a company that is a bureaucracy never achieves a competitive advantage because it is inefficient and is plagued with management problems.
False
The managers of a restaurant have decided to utilize the Hawthorne effect to increase productivity, which means using cameras to film employees at work in order to isolate the parts of a job.
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Theory Y managers are pessimistic and have a negative view of employees. This type of manager believes that workers are irresponsible, lack ambition, and hate work.
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Sofia, a restaurant manager, has been observing and analyzing the work process of the cooks, servers, and bussers because she would like to increase their productivity of employees. Sofia is engaging in ____ management.
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What term describes the reduction in effort when employees are unhappy with their job?
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The classical management viewpoint emphasized what?
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Abraham Maslow's listing of needs includes physiological, safety, love, esteem, and self-actualization. This theory is known as the?
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From the systems perspective, the people required to provide the landscaping services are considered what?
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Maria utilizes a management style that varies according to the individual and environmental situation. This perspective is best described as?
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His company makes professional-quality products that are accessible to the recreational angler. This statement describes a?
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The company wants to provide a chance for every person to reach his or her highest fishing potential without sacrificing their retirement savings to do it. This statement reflects a?
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To grow the company by 50% over the next five years is an example of?
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Her department plans to introduce 10 revolutionary new lures to the company's already exciting lineup of products over the next two years. This is an example of?
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Project managers have the designs complete now and are working to streamline the production tools to maximize efficiencies and thus bring costs down. This is an example of?
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Goals cannot be vague. Sandy tells her student workers that she wants them to increase their data entry to a point where they are entering 10 complete files per hour. This goal is considered?
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Goals should be made quantifiable. Paul tells his employees that he expects them to create 3 tag lines per hour when they are at their desks. This goal is considered?
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Goals should challenge but also be doable. Amber told her training clients to increase the weight they are lifting by 100%! This goal is considered?
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Goals should be linked to the organization's mission. Nancy asks her secretaries to keep their workspace neat and tidy — she likes to have a neat office. This goal is considered?
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Provide a clear timeframe for completion. Chris gave his department 3 months to work on and implement a cost reduction program. This demonstrates?
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Ron Shaich, CEO and founder of Panera Bread, started the company with a mission — which is the first step in?
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Strategic plans for a company generally have a(n) ____ time horizon.
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Ron Shaich works with his store managers to achieve the company's goals and objectives. This would be part of Panera Bread's?
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Tactical plans for a company, which implement policies and plans of top management, generally have a _________ time horizon.
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According to Ron Shaich, Panera Bread has achieved about 80 percent of what he and his management team had envisioned for the company back in 1994. This vision he refers to is part of Panera Bread's?
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Ron Shaich and his management team decided that after a period of expansion, some of the companies they had acquired or developed didn't fit well in the long-term future of the company. The decision process leading up to this revelation would be this step of the planning/control cycle:
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Apple started to offer music through iTunes. This is an example of?
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Corning offers highly specialized glass materials. This reflects the?
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You can get almost anything on the Internet these days. This indicates?
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TD Ameritrade provides investors with access to direct stock trading. This is an example of?
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An advertisement with the 'cool' Apple guy and the 'nerdy' PC guy represents?
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The R&D program at the company produces world-class products. This reflects the company's?
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Our product is targeted to young professionals under 35 years of age. That group is growing. This indicates?
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The equipment the company owns is last generation and does not have the latest technology. This is considered a?
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There have been several up-and-coming companies that are beginning to enter our market space. This signals a?
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Word is that a new highway is being built in the next couple of years, making it easier to transport our products from the factory. This presents an?
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The employees who work for us are highly skilled and leaders in their field. This constitutes a?
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Management does not provide a big budget to support the world-class staff that work for the company. This is a?
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The company uses a fair amount of short-term debt financed through the bank. Economic projections indicate that interest rates may rise in the future and credit will be more difficult to obtain. This is a potential?
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What does 'Enjuba exists to better represent the African people through fair trade' represent?
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Growth Strategy is associated with which number?
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Differentiation Strategy corresponds to which number?
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Review, benchmark, and adjust is associated with which number?
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Implementation and overcome resistance corresponds with which number?
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Study Notes
Human Relations and Management Theories
- The human relations movement aims to enhance sales through better marketing and customer service.
- Max Weber's belief that bureaucratic companies struggle with efficiency challenges the effectiveness of bureaucracy as a competitive advantage.
- Theory Y managers exhibit an optimistic view of employees, contrary to believing workers are irresponsible.
Productivity and Employee Management
- The Hawthorne effect refers to changing productivity due to being observed; it does not involve filming employees.
- Soldiering describes workers reducing effort when unhappy, impacting productivity.
- Scientific management focuses on analyzing and optimizing work processes to improve employee productivity.
Management Styles and Approaches
- A contemporary management perspective considers individual and environmental contexts, aiming to minimize errors and ensure effective operations.
- Effective goals should be specific, measurable, attainable, relevant to the organization's mission, and timely.
Planning and Strategic Management
- Strategic planning outlines goals for a time horizon of 1-5 years, while tactical planning implements policies for a shorter 6-24 month span.
- Operational planning focuses on the immediate implementation details necessary for day-to-day operations.
- The planning and strategic management process begins with defining a clear mission, which guides organizational objectives.
Competitive Environment Factors
- Factors such as threat of new entrants, bargaining power of suppliers and buyers, and rivalry among competitors shape market dynamics.
- Companies must identify their strengths, weaknesses, opportunities, and threats (SWOT analysis) to navigate challenges and leverage advantages effectively.
Strategic and Growth Strategies
- Organizations can adopt various strategies, including differentiation to stand out in the market and growth strategies for expansion.
- Effective implementation requires reviewing practices, benchmarking against competitors, and adjusting to overcome resistance.
Social Responsibility
- Fair trade practices aim to represent marginalized groups in global markets, emphasizing ethical marketing and corporate responsibility.
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Description
This quiz covers flashcards for MGT 258, focusing on human relations, customer service, and management theories. Test your understanding of key concepts and definitions related to marketing and organizational behavior. Perfect for students looking to reinforce their knowledge in management studies.
