Questions and Answers
What does it take to be world class?
Being world class requires applying the best and latest knowledge and ideas and having the ability to operate at the highest standards of any place anywhere.
What is the tyranny of the or?
The belief that things must be either A or B and cannot be both.
What is the genius of the and or organizational ambidexterity?
Ability to achieve multiple objectives simultaneously.
What is organization development (OD)?
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What are the two key features of Organizational Development?
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What are the four key factors of specific management practices that lead to sustained, superior performance?
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Describe how to manage change effectively.
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Describe how to lead change effectively.
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Why do people resist change?
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What are specific techniques to motivate people to change?
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What are three basic strategies required to motivate people to change?
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What is unfreezing?
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What is moving?
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What is refreezing?
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What is a performance gap?
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What is force-field analysis?
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What is total organization change?
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List tactics for creating a successful future.
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Study Notes
World Class Organizations
- Achieving world class status involves utilizing the latest knowledge and operating at the highest global standards.
- World-class companies focus on creating high-value products and maintaining superior long-term profitability.
Tyranny of the Or
- This concept refers to the fallacy that only one option can be chosen, either A or B, leading to limited perspectives on goal attainment.
Genius of the And
- Organizational ambidexterity is the ability to pursue multiple objectives at the same time, enhancing efficiency and effectiveness.
Organization Development (OD)
- OD applies behavioral science knowledge to enhance and sustain organizational effectiveness through strategic changes.
Key Features of Organizational Development
- Aims to enhance organizational effectiveness to better meet the needs of stakeholders, leading to improved products and higher returns.
- Emphasizes values that support human potential, participation, and development in tandem with performance.
Key Factors for Superior Performance
- Strategy: Customer-focused, adaptable to market changes, and clearly communicated within the organization.
- Execution: Empowering frontline employees with authority to ensure quality while managing costs.
- Culture: Fostering an environment that motivates innovation, rewards contributions, and emphasizes strong values.
- Structure: Designing an organization that facilitates ease of cooperation and knowledge exchange.
Managing Change Effectively
- Efficient change management transitions the organization from its current state to a desired future state without incurring unnecessary costs.
Leading Change Effectively
- Successful change leadership encompasses urgency creation, coalition formation, strategy development, vision communication, and cultural anchoring.
Resistance to Change
- Common reasons for resistance include inertia, poor timing, peer pressure, self-interest, misinformation, and management tactics.
Techniques to Motivate Change
- Use methods such as education, participation, support, negotiation, and coercion to encourage acceptance of change.
Strategies to Motivate Change
- Essential strategies include:
- Unfreezing current behaviors
- Moving towards new behaviors
- Refreezing to reinforce the new norms
Unfreezing
- Recognizes the need for change by identifying inadequacies in current practices.
Moving
- This phase involves the implementation of change initiatives.
Refreezing
- The process of solidifying and sustaining new behaviors that align with desired change outcomes.
Performance Gap
- Refers to the discrepancy between actual performance levels and the desired outcomes.
Force-Field Analysis
- A method for addressing change by evaluating opposing forces—those that hinder change and those that promote it.
Total Organization Change
- Encompasses the introduction and maintenance of multiple policies and practices across various units and levels within an organization.
Tactics for Creating a Successful Future
- Be proactive in shaping the future rather than just adapting.
- Focus on developing new competitive advantages.
- Actively manage personal career growth and development.
- Become an engaged leader committed to lifelong learning.
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Description
Test your knowledge with these flashcards from MGC1 Chapter 18. This chapter explores what it means to be world class in a competitive environment, including the principles of operating at the highest standards and the concept of the 'tyranny of the or.' Challenge yourself and enhance your understanding of global competition in business.