MGC1 Chapter 18 Flashcards

Questions and Answers

What does it take to be world class?

Being world class requires applying the best and latest knowledge and ideas and having the ability to operate at the highest standards of any place anywhere.

What is the tyranny of the or?

The belief that things must be either A or B and cannot be both.

What is the genius of the and or organizational ambidexterity?

Ability to achieve multiple objectives simultaneously.

What is organization development (OD)?

The systemwide application of behavioral science knowledge to develop, improve, and reinforce organizational effectiveness. Signup and view all the answers

What are the two key features of Organizational Development?

<ol> <li>It aims to increase organizational effectiveness. 2. It supports human potential, development, and participation.</li> </ol> Signup and view all the answers

What are the four key factors of specific management practices that lead to sustained, superior performance?

<ol> <li>Strategy 2. Execution 3. Culture 4. Structure</li> </ol> Signup and view all the answers

Describe how to manage change effectively.

Effective change management occurs when the organization moves to a desired future state without excessive cost. Signup and view all the answers

Describe how to lead change effectively.

Effective change requires active leadership, creating urgency, forming a coalition, and communicating the vision. Signup and view all the answers

Why do people resist change?

People resist change due to inertia, poor timing, surprise, peer pressure, self-interest, and misunderstanding. Signup and view all the answers

What are specific techniques to motivate people to change?

Education and communication, participation, facilitation, negotiation, manipulation, and coercion. Signup and view all the answers

What are three basic strategies required to motivate people to change?

<ol> <li>Unfreezing 2. Moving 3. Refreezing</li> </ol> Signup and view all the answers

What is unfreezing?

When employees realize that current practices are inappropriate and new behavior is necessary. Signup and view all the answers

What is moving?

Instituting the change. Signup and view all the answers

What is refreezing?

Strengthening the new behaviors that support the change. Signup and view all the answers

What is a performance gap?

The difference between actual performance and desired performance. Signup and view all the answers

What is force-field analysis?

An approach to implementing change by identifying forces preventing and driving change. Signup and view all the answers

What is total organization change?

Introducing and sustaining multiple policies, practices, and procedures across multiple units. Signup and view all the answers

List tactics for creating a successful future.

Be a shaper, create new competitive advantages, manage your career actively, and lead effectively. Signup and view all the answers

Study Notes

World Class Organizations

Achieving world class status involves utilizing the latest knowledge and operating at the highest global standards.
World-class companies focus on creating high-value products and maintaining superior long-term profitability.

Tyranny of the Or

This concept refers to the fallacy that only one option can be chosen, either A or B, leading to limited perspectives on goal attainment.

Genius of the And

Organizational ambidexterity is the ability to pursue multiple objectives at the same time, enhancing efficiency and effectiveness.

Organization Development (OD)

OD applies behavioral science knowledge to enhance and sustain organizational effectiveness through strategic changes.

Key Features of Organizational Development

Aims to enhance organizational effectiveness to better meet the needs of stakeholders, leading to improved products and higher returns.
Emphasizes values that support human potential, participation, and development in tandem with performance.

Key Factors for Superior Performance

Strategy: Customer-focused, adaptable to market changes, and clearly communicated within the organization.
Execution: Empowering frontline employees with authority to ensure quality while managing costs.
Culture: Fostering an environment that motivates innovation, rewards contributions, and emphasizes strong values.
Structure: Designing an organization that facilitates ease of cooperation and knowledge exchange.

Managing Change Effectively

Efficient change management transitions the organization from its current state to a desired future state without incurring unnecessary costs.

Leading Change Effectively

Successful change leadership encompasses urgency creation, coalition formation, strategy development, vision communication, and cultural anchoring.

Resistance to Change

Common reasons for resistance include inertia, poor timing, peer pressure, self-interest, misinformation, and management tactics.

Techniques to Motivate Change

Use methods such as education, participation, support, negotiation, and coercion to encourage acceptance of change.

Strategies to Motivate Change

Essential strategies include:
Unfreezing current behaviors
Moving towards new behaviors
Refreezing to reinforce the new norms

Unfreezing

Recognizes the need for change by identifying inadequacies in current practices.

Moving

This phase involves the implementation of change initiatives.

Refreezing

The process of solidifying and sustaining new behaviors that align with desired change outcomes.

Performance Gap

Refers to the discrepancy between actual performance levels and the desired outcomes.

Force-Field Analysis

A method for addressing change by evaluating opposing forces—those that hinder change and those that promote it.

Total Organization Change

Encompasses the introduction and maintenance of multiple policies and practices across various units and levels within an organization.

Tactics for Creating a Successful Future

Be proactive in shaping the future rather than just adapting.
Focus on developing new competitive advantages.
Actively manage personal career growth and development.
Become an engaged leader committed to lifelong learning.

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Description

Test your knowledge with these flashcards from MGC1 Chapter 18. This chapter explores what it means to be world class in a competitive environment, including the principles of operating at the highest standards and the concept of the 'tyranny of the or.' Challenge yourself and enhance your understanding of global competition in business.