Metrics vs Quality
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Questions and Answers

What was the core function of Foster's job?

Cleaning tables.

What is the impact of metrics on today's workplace, according to the text?

It's not about how well you do your job or please your clients, it's about the number on the metrics chart.

Why do good people get fired every day for doing the right thing, according to the text?

They may accomplish great results for the company, but not make the highest metrics for their core functions as compared to their less ambitious peers.

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