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Mercedes Revival and Quality Improvement

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Mercedes Revival and Quality Improvement

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Questions and Answers

What did breaking the pattern of providing a job for life to workers at Mercedes result in?

Increased job security for workers

Dramatic effect on the bottom line (correct)

Higher productivity gains

Decreased product quality

According to Mr. Zetsche, what doesn't bring any benefits if personnel is not reduced?

Reducing carbon-dioxide emissions

Productivity gains (correct)

Improving product quality

Launching new models

What has Mercedes recently done to improve its success and bottom line?

Focused on reducing carbon-dioxide emissions only

Increased personnel without reducing productivity gains

Ignored the need for fuel-efficient models

Improved product quality and launched praised models (correct)

How has Mercedes' recent success impacted the company according to a London-based analyst?

They are now building cars people want to buy Signup and view all the answers

What did the launch of 20 fuel-efficient models do for Mercedes?

Put a spring back in the step of the company Signup and view all the answers

What effect did breaking the pattern of providing a job for life to workers have on Mercedes?

Negatively impacted the bottom line Signup and view all the answers

Why did Mr. Zetsche mention that 'productivity gains don't get you anything if you don't reduce personnel'?

To showcase that productivity gains alone are insufficient for success Signup and view all the answers

What did Mercedes do to address the issue of reducing carbon dioxide emissions?

Focused on promoting fuel-efficient models Signup and view all the answers

According to an analyst in London, how do Mercedes cars compare to BMWs currently?

Mercedes cars are outperforming BMWs both in performance and looks Signup and view all the answers

How has the recent success of Mercedes impacted Mr. Zetsche's reputation?

It has restored his star after Chrysler's poor performance Signup and view all the answers