Mercedes Revival and Quality Improvement

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Questions and Answers

What did breaking the pattern of providing a job for life to workers at Mercedes result in?

  • Increased job security for workers
  • Dramatic effect on the bottom line (correct)
  • Higher productivity gains
  • Decreased product quality

According to Mr. Zetsche, what doesn't bring any benefits if personnel is not reduced?

  • Reducing carbon-dioxide emissions
  • Productivity gains (correct)
  • Improving product quality
  • Launching new models

What has Mercedes recently done to improve its success and bottom line?

  • Focused on reducing carbon-dioxide emissions only
  • Increased personnel without reducing productivity gains
  • Ignored the need for fuel-efficient models
  • Improved product quality and launched praised models (correct)

How has Mercedes' recent success impacted the company according to a London-based analyst?

<p>They are now building cars people want to buy (C)</p> Signup and view all the answers

What did the launch of 20 fuel-efficient models do for Mercedes?

<p>Put a spring back in the step of the company (C)</p> Signup and view all the answers

What effect did breaking the pattern of providing a job for life to workers have on Mercedes?

<p>Negatively impacted the bottom line (C)</p> Signup and view all the answers

Why did Mr. Zetsche mention that 'productivity gains don't get you anything if you don't reduce personnel'?

<p>To showcase that productivity gains alone are insufficient for success (D)</p> Signup and view all the answers

What did Mercedes do to address the issue of reducing carbon dioxide emissions?

<p>Focused on promoting fuel-efficient models (B)</p> Signup and view all the answers

According to an analyst in London, how do Mercedes cars compare to BMWs currently?

<p>Mercedes cars are outperforming BMWs both in performance and looks (A)</p> Signup and view all the answers

How has the recent success of Mercedes impacted Mr. Zetsche's reputation?

<p>It has restored his star after Chrysler's poor performance (A)</p> Signup and view all the answers

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