Mentoring and Leadership Concepts

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Questions and Answers

What is one primary role of a mentor?

  • To evaluate employee performance
  • To manage subordinates
  • To set organizational policies
  • To provide informal advice or guidance (correct)

Leaders are characterized by their reluctance to accept feedback.

False (B)

Define the term 'coaching' in the context of personal development.

Coaching is a form of development where an experienced person supports a learner in achieving a specific goal through training and guidance.

Leaders need to have highly developed __________ skills.

<p>communication</p> Signup and view all the answers

Match the following leadership characteristics with their descriptions:

<p>Communication = Ability to convey information clearly Adaptable = Flexibility in various situations Goal setting = Establishing objectives to achieve Self-aware = Understanding one's strengths and weaknesses</p> Signup and view all the answers

Which of the following best describes the difference between management and leadership?

<p>Management is about authority, while leadership is about vision. (D)</p> Signup and view all the answers

Enterprising culture does not support innovation.

<p>False (B)</p> Signup and view all the answers

List two behaviors that are part of developing enterprising individuals.

<p>Planning and organizing, Communication</p> Signup and view all the answers

What is one component included in free-trade agreements (FTAs)?

<p>Tariffs reduction (C)</p> Signup and view all the answers

Technological change is not a significant pressure on contemporary workplaces.

<p>False (B)</p> Signup and view all the answers

What has caused a skill shortage in the labor market recently?

<p>The Covid-19 pandemic.</p> Signup and view all the answers

Corporate and social responsibility is one of the key __________ issues impacting industries.

<p>social</p> Signup and view all the answers

Match the following stakeholders with their roles:

<p>Employees = Responsible for maintaining quality and productivity Clients = Buy goods and services Unions = Represent workers' interests Managers = Plan and lead resources effectively</p> Signup and view all the answers

Which statement about subsidies is true?

<p>Subsidies are meant to help local producers compete. (D)</p> Signup and view all the answers

Environmental issues only affect businesses with manufacturing processes.

<p>False (B)</p> Signup and view all the answers

What do shareholders expect from their business enterprises?

<p>To generate profits.</p> Signup and view all the answers

A negative response to industry pressures might involve __________ rather than embracing change.

<p>reacting passively</p> Signup and view all the answers

Which of the following is NOT an example of a stakeholder?

<p>Artificial Intelligence (A)</p> Signup and view all the answers

Which sector is primarily involved in the production of raw materials?

<p>Primary (B)</p> Signup and view all the answers

The secondary sector is involved in the provision of services and utilities.

<p>False (B)</p> Signup and view all the answers

What process is defined as introducing new or significantly improved goods or services?

<p>Innovation</p> Signup and view all the answers

The quinary sector includes organizations that provide essential services such as ______ and healthcare.

<p>education</p> Signup and view all the answers

Match the following industries with their primary focus:

<p>6321 = Health Insurance 8531 = Dental Services 6931 = Legal Services 1811 = Industrial Gas Manufacturing</p> Signup and view all the answers

Which of the following is NOT a factor affecting digital innovation?

<p>Social Networking (B)</p> Signup and view all the answers

People-based innovation emphasizes technology over human interaction.

<p>False (B)</p> Signup and view all the answers

What are the two categories of innovation?

<p>A new good or service and a new process</p> Signup and view all the answers

Employees must be supported by being allocated time to participate in ______ programs.

<p>innovation</p> Signup and view all the answers

Which skill is NOT considered a work-related skill under enterprise capabilities?

<p>Teamwork (A)</p> Signup and view all the answers

Adaptability is an essential skill in both work-related and employment contexts.

<p>True (A)</p> Signup and view all the answers

What do improved infrastructure and capital investment refer to in the context of business?

<p>Factors that enhance business productivity and efficiency</p> Signup and view all the answers

Organizations involved in the manufacture of goods are classified under the ______ sector.

<p>secondary</p> Signup and view all the answers

Match each sector with its corresponding activities:

<p>Tertiary = Provision of services Primary = Production of raw materials Quaternary = Supply of information Quinary = Essential services</p> Signup and view all the answers

Flashcards

Mentor

A senior person who advises and guides a less experienced person.

Leadership Communication

The ability of a leader to effectively convey ideas and goals to others.

Leadership Adaptability

The ability of a leader to adjust their approach and skills to different situations

Management vs. Leadership

Management relies on formal authority, while leadership inspires others through vision.

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Coaching

Guidance and support to help someone achieve a personal or professional goal.

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Enterprising Culture

A workplace culture that encourages innovation, leadership, and initiative.

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Enterprising Planning

Creating strategies to achieve objectives, often related to social impact.

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Enterprising Problem Solving

Addressing issues through new ideas, sometimes in a social context.

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Social Enterprise

A business that aims to solve community problems while generating profit.

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Primary Sector

Industries involved in producing raw materials, like mining, fishing, and farming.

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Secondary Sector

Industries that manufacture goods from raw materials; e.g., factories, mills.

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Tertiary Sector

Industries providing services like hospitality, transportation, healthcare, and finance.

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Quaternary Sector

Industries focusing on information supply such as media, education, and finance.

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Quinary Sector

Industries providing essential services like public services, education, and healthcare.

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Innovation

Introducing new, improved goods, services, or processes.

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Technology-based Innovation

Innovation driven by inventions, discoveries, and research & development.

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People-based Innovation

Recognizing people as key drivers of change in an innovative culture.

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Adaptability

The ability to adjust to changes and work with diverse people.

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Problem-solving

Ability to find solutions to difficult situations.

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Globalisation

Enterprises trading in goods and services internationally.

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International Competitiveness

Ability of local producers to compete with global businesses.

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Manufacturing Technologies

Tools, equipment, and machinery used in production.

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Free Trade Agreement (FTA)

An agreement between countries to reduce barriers to trade, like tariffs, subsidies, and quotas, making it easier for goods and services to move between them.

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Tariff

An extra charge imposed on goods imported into a country.

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Subsidy

Financial assistance provided by a government to its local producers to help them compete internationally.

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Quota

A limit on the quantity of a specific product that can be imported into a country.

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Technological Change

The development and implementation of new technologies, impacting workplace practices and industry competitiveness.

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Skill Shortage

A mismatch between the skills needed for jobs and the skills available in the workforce.

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Stakeholder

Someone or something that has an interest in a decision, like individuals, groups, organizations, or communities.

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Employee Role

Employees are responsible for producing goods and services, maintaining quality, achieving high productivity, and ensuring workplace safety.

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Client Expectations

Clients expect high-quality products, fair prices, safe products, and excellent customer service.

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Social Issues in Business

These encompass a range of topics like gender equality, diversity, corporate social responsibility, and environmental sustainability, affecting all industries.

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Study Notes

Mentoring

  • Mentoring is a guidance relationship between a more experienced person and a less experienced one.
  • Mentors provide advice and support to help develop younger individuals.

Leadership

  • Effective leaders possess strong communication skills.
  • Leaders are skilled at setting and achieving goals, communicating them clearly.
  • Leaders are adaptable and multi-skilled, applying their skills flexibly.
  • Leaders are self-aware, understanding their strengths and weaknesses, and surrounding themselves with complementary individuals.
  • Leaders excel at teamwork and collaboration.
  • Leaders are receptive to feedback and willing to adjust strategies for improvement.
  • Management involves authority and following orders, while leadership centers on inspiring followers to achieve a shared vision.

Coaching

  • Coaching is a form of development where an experienced person (coach) guides a client towards a specific goal.
  • The coach provides training and support to help the learner (coachee) reach their personal or professional goals.

Enterprise Culture

  • Enterprise culture promotes innovation, leadership, and initiative within an organization.
  • It fosters flexibility and problem-solving skills in employees to deliver quality results for all stakeholders.

Development of Enterprising Behaviours

  • Planning and organizing: Enterprising individuals might plan community events to raise funds or offer services.
  • Communication: They develop communication strategies to engage with internal and external stakeholders.
  • Problem-solving: They often establish social enterprises to address community needs.
  • Proactive and autonomous action: They identify and address community issues, initiating activities and services to improve the situation.

Sectors

  • Primary: Raw material production (mining, fishing, farming).
  • Secondary: Manufacturing (factories, mills, smelters).
  • Tertiary: Service provision (hospitality, transportation, healthcare, real estate, finance).
  • Quaternary: Information supply (media, education, finance).
  • Quinary: Essential service provision (public services, education, healthcare).

ANZSIC 2016 Industries

  • 6321 Health Insurance: Providing insurance for healthcare expenses.
  • 8531 Dental Services: Offering general or specialized dental care.
  • 6931 Legal Services: Providing legal representation and advice.
  • 1811 Industrial Gas Manufacturing: Producing industrial gases (organic and inorganic) in different forms.

Innovation

  • Innovation is introducing new or improved goods, services, or processes.
  • Two categories: new goods/services and new processes.

Technology-Based Innovation

  • Technology-based innovation often stems from invention, discovery, and R&D.
  • Skills related: proactive/autonomous actions, problem-solving, learning/development, adaptability.
  • Factors contributing: capital investment, improved infrastructure, economics of scale, risk management, research partnerships.
  • Types: manufacturing technologies (tools, machinery), service technologies (direct/indirect).

People-Based Innovation

  • People-based innovation recognizes the importance of people as change agents.
  • Skills related to people-based innovation: adaptability, communication, problem-solving.
  • Factors contributing: leadership culture, flexible work arrangements, diverse culture, employee empowerment, mentoring programs..
  • Components: employee involvement, feedback, support.

Digital Innovation

  • Factors: automation, precision, substitution.
  • Skills related: acting proactively/autonomously, adaptability, connecting/collaboration, learning, leading, problem-solving.

Employment Skills

  • Initiative, self-awareness, communication, teamwork, learning, technological skills, planning/organising, problem-solving

Industry Issues

  • Globalization: International trade pressures on industries like agriculture.
  • International Competitiveness: Australian industries competing with global corporations.
  • Free-trade agreements: Reducing barriers to trade and potentially impacting national industries.
  • Technology Use: Technological advancements requiring capital investments.
  • Skill Shortages: Mismatch between skills in demand and available workers.
  • Social Issues: Addressing gender roles, diversity, income inequality, corporate/social responsibility, government policy, environmental sustainability.

Stakeholders and Their Roles

  • Employees: Produce, maintain quality, achieve productivity, ensure safety.
  • Clients: Buy goods and services, expect quality, price, safety and service.
  • Government: Implement policies, provide social services.
  • Unions: Represent workers, focus on training and workplace safety.
  • Managers: Plan, organize, control, and lead to achieve enterprise goals.
  • Shareholders: Expect profits from their investment.
  • Lobby Groups: Influence decision-making, act as voices for those with less influence.

Enterprising Responses to Issues

  • Positive: Proactive responses, using issues as opportunities.
  • Negative: Reactive responses, failing to embrace opportunities for change.

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