Podcast
Questions and Answers
What is a primary function of a medical tourism facilitator in assessing clients?
What is a primary function of a medical tourism facilitator in assessing clients?
Which component is crucial for ensuring that services provided to clients remain effective throughout their care?
Which component is crucial for ensuring that services provided to clients remain effective throughout their care?
What should a medical tourism facilitator do to advocate for their clients?
What should a medical tourism facilitator do to advocate for their clients?
Which educational background is essential for a medical tourism facilitator?
Which educational background is essential for a medical tourism facilitator?
Signup and view all the answers
What role does monitoring play in the facilitation process?
What role does monitoring play in the facilitation process?
Signup and view all the answers
What is a common misconception about the responsibilities of a medical tourism facilitator?
What is a common misconception about the responsibilities of a medical tourism facilitator?
Signup and view all the answers
Which of the following describes a key characteristic of a successful medical tourism facilitator?
Which of the following describes a key characteristic of a successful medical tourism facilitator?
Signup and view all the answers
What aspect of facilitation is essential for creating measurable outcomes?
What aspect of facilitation is essential for creating measurable outcomes?
Signup and view all the answers
What is a key responsibility of health travel facilitators in the clinical role?
What is a key responsibility of health travel facilitators in the clinical role?
Signup and view all the answers
Which aspect is most significant in the managerial role of a health travel facilitator?
Which aspect is most significant in the managerial role of a health travel facilitator?
Signup and view all the answers
What must health travel facilitators be familiar with regarding financial planning?
What must health travel facilitators be familiar with regarding financial planning?
Signup and view all the answers
What is one of the prerequisites for effective health travel facilitation?
What is one of the prerequisites for effective health travel facilitation?
Signup and view all the answers
Health travel facilitators should be realistic about which aspect of case management?
Health travel facilitators should be realistic about which aspect of case management?
Signup and view all the answers
Which characteristic is essential for a health travel facilitator to possess?
Which characteristic is essential for a health travel facilitator to possess?
Signup and view all the answers
What defines the financial aspect of a health travel facilitator's role?
What defines the financial aspect of a health travel facilitator's role?
Signup and view all the answers
What is an important component of continuous quality improvement (CQI) programs for health travel facilitators?
What is an important component of continuous quality improvement (CQI) programs for health travel facilitators?
Signup and view all the answers
What is a common reason for patients and families to be dissatisfied with care?
What is a common reason for patients and families to be dissatisfied with care?
Signup and view all the answers
Which of the following is NOT a factor contributing to the loss of sales or customers for health facilitators?
Which of the following is NOT a factor contributing to the loss of sales or customers for health facilitators?
Signup and view all the answers
What is one of the critical tools for quality improvement in healthcare facilitation?
What is one of the critical tools for quality improvement in healthcare facilitation?
Signup and view all the answers
How can a job description be beneficial beyond recruitment?
How can a job description be beneficial beyond recruitment?
Signup and view all the answers
Which scenario would most likely lead to increased complications in care?
Which scenario would most likely lead to increased complications in care?
Signup and view all the answers
Which statement accurately reflects the importance of documentation in healthcare?
Which statement accurately reflects the importance of documentation in healthcare?
Signup and view all the answers
What typically results from suboptimal use of healthcare resources?
What typically results from suboptimal use of healthcare resources?
Signup and view all the answers
What could be a reason for a high-quality provider to drop a contract with a facilitator?
What could be a reason for a high-quality provider to drop a contract with a facilitator?
Signup and view all the answers
What is a primary goal of business process improvement (BPI)?
What is a primary goal of business process improvement (BPI)?
Signup and view all the answers
Which phase should occur before implementing new software to maximize benefits?
Which phase should occur before implementing new software to maximize benefits?
Signup and view all the answers
What defines a workflow in the context of health travel facilitation?
What defines a workflow in the context of health travel facilitation?
Signup and view all the answers
What is an expected benefit of improving business processes?
What is an expected benefit of improving business processes?
Signup and view all the answers
What is a purpose of creating both 'as-is' and future workflows?
What is a purpose of creating both 'as-is' and future workflows?
Signup and view all the answers
What is an important aspect of understanding technology in business?
What is an important aspect of understanding technology in business?
Signup and view all the answers
Which activity is essential during a business process review?
Which activity is essential during a business process review?
Signup and view all the answers
What can serve as a tool for hiring a medical case manager in a health travel facilitation business?
What can serve as a tool for hiring a medical case manager in a health travel facilitation business?
Signup and view all the answers
What is a significant reason for management setbacks in facilitating health travel?
What is a significant reason for management setbacks in facilitating health travel?
Signup and view all the answers
Which factor does NOT contribute to management setbacks in facilitating health travel?
Which factor does NOT contribute to management setbacks in facilitating health travel?
Signup and view all the answers
Which challenge might a health travel facilitator face due to lack of cooperation from physicians?
Which challenge might a health travel facilitator face due to lack of cooperation from physicians?
Signup and view all the answers
How can a health travel facilitator identify areas for operational improvement?
How can a health travel facilitator identify areas for operational improvement?
Signup and view all the answers
What is one method a health travel facilitator can use to evaluate excess costs?
What is one method a health travel facilitator can use to evaluate excess costs?
Signup and view all the answers
Which of the following is NOT a necessary tool for a health travel facilitator?
Which of the following is NOT a necessary tool for a health travel facilitator?
Signup and view all the answers
What consequence may occur from inadequate staffing in external organizations?
What consequence may occur from inadequate staffing in external organizations?
Signup and view all the answers
What could help mitigate high caseloads for health travel facilitators?
What could help mitigate high caseloads for health travel facilitators?
Signup and view all the answers
Study Notes
Medical tourism facilitator role
- The role of a medical tourism facilitator changes according to factors such as :
- Organization type
- Population served
- Client mix
- Facilitator’s training and education
- Facilitation type offered
- Every client category has its own needs
- These needs will dictate the scope and depth of the facilitation required
Essential components
- Identifying suitable clients
- Assessing client needs
- Coordinating, planning, and defining the level of care
- Level of services
- Scope of resources
- Patient care needs
- Implementing and coordinating patients to the required sources
Important aspects of the role
- Advocacy and interceding on behalf of clients to ensure needed interventions are obtained
- Continuous monitoring and evaluation of the facilitation plan
- Ensure that client-desired outcomes and goals are met
- Patient satisfaction measurement
- Creating measurable outcomes data
Essential qualities
- Medical terminology and anatomy knowledge
- Physiology, pharmacology, basic health history taking and other general medical training
- Travel planning training
- Geography
- Aircraft configuration
- Airport layout
- Minimum connecting times
- Standard airport codes
- Standard carrier codes
- Tariff configurations
- Immigration and visa details
- Airline and trouble ticketing refund and change restrictions
- Hotel and ground transportation reservations
- Expertise in the specialty to be facilitated
- Holistic perspective of the client
Further needed skills
- International protocols and health systems knowledge
- Resource acquisition and coordination skills
- Medical communication skills to communicate effectively with the client and healthcare team
- Problem-solving skills
- Creativity and innovation
- Self-direction
Dimensions Of the health travel facilitator role
-
Clinical role:
- Collaboration with the interdisciplinary team
- Development of protocols for key tasks or events needed to facilitate client care
-
Managerial role:
- Coordinate client care
-
Financial aspect:
- Access to information on cost of care services
- Allocated length of stay or the number of treatments/procedures needed to achieve goals
Effective practice
- Access to information on the cost of resources and consumption
- Familiarity with payment systems including foreign currency, wire transfer, refund, cancellation, change fees, prepaid deposits, and overcharge policies and procedures
- Multidisciplinary collaborative approach to handle tasks
- Recognition of the possibility of many case management goals remaining unmet due to factors like:
- Patient or family noncompliance
- Lack of available payment for needed care and services
- Continuous quality improvement (CQI) programs and ongoing management by healthcare providers
- Ongoing management by the health travel facilitation organization
Management Setbacks
- Lack of facilitator understanding of the complexities of the disease process
- Lack of a formal training program for the health travel facilitator
- Lack of tools needed for the job
- Policies and procedures
- A computer system that can capture and report details
- Manage health data and medical records appropriately
- Lack of strong leadership or micromanagement by leaders
- Caseloads that are too high
- Poor planning which may result in crisis intervention
- Resistance from physicians to specific requests
- Lack of facilitator understanding of reimbursement and risk arrangements requirements, processes, and modalities
- Inadequate staffing by external organizations
Solutions to identify issues and come up with solutions
- Audit medical records to determine whether unnecessary tests, treatments, or procedures are planned or have been performed
- Review complaints and incident reports
- Interview key hospital staff
- Review and analyze patient records
- Evaluate current data
- Evaluate patient, physician, and staff satisfaction surveys
- Determine additional costs associated with wrong medications, treatments or client placement at the wrong level of care
- Determine the source of increased costs related to personnel, products, or resource misuse
- Evaluate delays in services and consequently added costs
- Evaluate loss of sales or customers and the reasons for client switch to other facilitators
- Determine why high-quality providers may have dropped their contract or refused to contract with the facilitator
Potential outcomes of facilitation issues
- Lack of trained providers to offer the level and type of care required
- Delayed or absent services
- Expensive or inappropriate levels of care
- Fraud and abuse
- Unnecessary readmissions or increased length of stay
- Ineffective utilization of healthcare resources
- Patient and family dissatisfaction with care
- Increased quality of care issues
- Increased complications caused by ineffective or inappropriate care
Quality Improvement
- A process in place to measure before and after events
- Taking steps to make changes
- Monitoring the changes to ensure effectiveness
- Re-examining and restarting the process if the changes are not effective
Technology
- Familiarity with available technology to make informed decisions
- Business process improvement (BPI) is a process used to evaluate and redesign tasks to improve business processes
- Streamline procedures
- Save time and money
- Result in lower costs, more competitiveness, a direct advantage to the bottom line, and more cohesive, coordinated client services
- Business process reviews
- Internal and external organizational activities
- Creation of business process workflows
Workflow
- A graphic depiction of the process flow from beginning to end
- Within one organization
- Across multiple organizations
- Segmentation of each step in the process of health travel facilitation
- Premarketing
- Case closure
- Post-service referrals
- Current “as-is” workflow
- “To-be” workflow to be implemented at various stages of organizational and volume growth of the business
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Related Documents
Description
Explore the pivotal role of medical tourism facilitators in this quiz. Understand how various factors such as client needs, organization types, and service scopes influence facilitation. Assess the essential components and important aspects necessary for effective client advocacy and satisfaction measurement.
