10 Questions
Any information learned from a patient, the patient’s record, or health provider must never be disclosed to any ______ person
unauthorised
General discussions with work colleagues about patients should be ______
avoided
Computers During your work, you may be called away from your computer, what should you do to maintain the ______?
confidentiality
Medical records should never be left on an unattended desk and normally filed in a separate area with ______ access
restricted
If the call is a routine enquiry, this should not present you with difficulties, in other special cases: You should avoid using patient full name, address or telephone ______
number
Being reliable means always ________
committing
Most telephone calls require you to take ________
notes
You will be asked to complete a variety of tasks each day and each task has different level of ________
urgency
If you work for more than one person, you have to prioritize the tasks based on their ________
importance
A new secretary has been appointed. Your manager asks you to plan an introduction programme for this person. Write a list of topics about the introduction ________
programme
Test your knowledge on the qualities and ethical standards of medical secretaries, including personal skills, professional skills, and confidentiality guidelines. Learn about the importance of protecting patient information and maintaining privacy in a healthcare setting.
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