Questions and Answers
What was the main reason behind MUHC executives creating the Transition Support Office (TSO) in 2008?
To facilitate the harmonization of clinical practices and processes across sites.
Why did MUHC executives visit hospitals in Europe and the United States prior to the redevelopment project?
To understand the challenges and best practices of similar redevelopment projects.
What was one of the alarming findings regarding managers from hospitals that underwent similar redevelopment projects?
Nearly 50% of managers had resigned in the months following the move.
How did late scheduling of preparation for transformation impact hospitals undergoing similar redevelopment projects?
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What role did Suzan play as the head of the Transition Support Office (TSO)?
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