McGill University Health Center (MUHC) Glen Site
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Questions and Answers

What was the main reason behind MUHC executives creating the Transition Support Office (TSO) in 2008?

  • To focus solely on bricks, mortar, and IS/IT considerations.
  • To facilitate the harmonization of clinical practices and processes across sites. (correct)
  • To work on legal aspects of the redevelopment project.
  • To provide financial support to clinics during the merger.
  • Why did MUHC executives visit hospitals in Europe and the United States prior to the redevelopment project?

  • To recruit new talent for the project.
  • To understand the challenges and best practices of similar redevelopment projects. (correct)
  • To learn about potential business opportunities in those regions.
  • To explore opportunities for collaboration with international hospitals.
  • What was one of the alarming findings regarding managers from hospitals that underwent similar redevelopment projects?

  • Nearly 50% of managers had resigned in the months following the move. (correct)
  • Managers were provided with too many resources during the transition.
  • Managers were unwilling to adapt to change.
  • Managers were overpaid compared to industry standards.
  • How did late scheduling of preparation for transformation impact hospitals undergoing similar redevelopment projects?

    <p>It resulted in operational disruptions and disconnects.</p> Signup and view all the answers

    What role did Suzan play as the head of the Transition Support Office (TSO)?

    <p>Linked with senior management to strategically manage projects.</p> Signup and view all the answers

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