Maximizing Your IT Services

Aligning IT strategy with business strategy & Governance, Meeting business and user needs, IT Infrastructure & service management, Coping with accelerating change, Dealing with senior management, Managing costs, budgets and resources, Keeping up with technology, Recruiting and retaining staff, Executing Projects Effectively (Time and resource management), Maintaining skills and knowledge.

ITSM is about maximizing the ability of IT to provide services that are cost effective and meet or exceed the needs and expectations of the business. Its objectives are: 1. Reduce the costs of operations 2. Improve service quality 3. Improve customer satisfaction 4. Improve compliance.

All steady-state operations must have a primary owner and secondary (backup) owner, The overall ITSMD budget should be divided into a set of defined products and services so that all IT costs can be mapped to supportable business processes, A formal ITSMD governance, reporting and escalation process is established to resolve key operational issues, risks, and conduct periodic reviews. All steady-state operations have business continuity, backup (including one or more off-site locations), disaster recovery and security policies and procedures, All ITSMD related processes should be documented in a consistent, repeatable and standard framework such as ITIL (IT Infrastructure Library) and continuously improved, Optimizing the utilization of IT assets and resources is critical.