Mastering Your Mindset

Customers who were rude, belligerent, sexist, or racist with their employees (correct)

Customers who were unhappy with their service

Customers who wanted to return their purchases

Customers who demanded special treatment

Get your supervisors involved and remove yourself from the situation (correct)

Verbally retaliate against the customer

Ignore the customer and continue providing service

Physically confront the customer

Customers are always right and should be treated with respect

Customer service means bowing down to customer's wishes and demands

Zappos is a giant online shoe retailer

It's important to prioritize your safety and well-being when dealing with difficult customers (correct)

<p>Taking a break and asking a colleague to handle the situation</p> Signup and view all the answers

<p>It is important to understand why the customer is upset</p> Signup and view all the answers

<p>To let someone else handle the difficult customer</p> Signup and view all the answers