Mastering Verbal Communication and Tone
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Questions and Answers

Which of the following is an example of nonverbal communication?

  • Maintaining eye contact (correct)
  • Sending a text message
  • Writing an email
  • Speaking loudly
  • What does nodding your head while listening typically indicate?

  • Fatigue
  • Confusion
  • Disagreement
  • Understanding or agreement (correct)
  • Which of the following can convey warmth, friendship, or support?

  • Sending a text message
  • Writing an email
  • Giving a thumbs-up (correct)
  • Maintaining eye contact
  • What does standing closer to someone often indicate?

    <p>Closeness or familiarity (C)</p> Signup and view all the answers

    Which of the following is an example of written communication?

    <p>Writing an email (B)</p> Signup and view all the answers

    What does arriving late for appointments or meetings typically convey?

    <p>Disregard for others' time (D)</p> Signup and view all the answers

    Which of the following can help lighten the mood in a serious or complex situation?

    <p>Injecting humor (D)</p> Signup and view all the answers

    What does standing tall with shoulders back often express?

    <p>Confidence (B)</p> Signup and view all the answers

    Which of the following best defines verbal communication?

    <p>The art of expressing thoughts, ideas, and emotions through spoken words (A)</p> Signup and view all the answers

    What does tone refer to in communication?

    <p>The emotional quality or attitude that comes through in the way you speak or write (C)</p> Signup and view all the answers

    What does pitch refer to in communication?

    <p>The volume of your voice when you speak (B)</p> Signup and view all the answers

    What is active listening?

    <p>Listening and showing that you understand and care about what the speaker is saying (B)</p> Signup and view all the answers

    What does asking for clarification mean in communication?

    <p>Asking someone to explain or give more details about what they just said (A)</p> Signup and view all the answers

    What does asking open-ended questions mean in communication?

    <p>Asking questions that can't be answered with just a 'yes' or 'no' (A)</p> Signup and view all the answers

    What is the purpose of using humor in communication?

    <p>To establish a connection with the audience and make the message more relatable (C)</p> Signup and view all the answers

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