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Questions and Answers
What should not be done in relation to D-refused related matters?
What should not be done in relation to D-refused related matters?
- Use any template
- Ignore the message
- Follow handling flow and escalate to Fraud team
- Escalate to the Tech team (correct)
Which action should be taken when a system message shows 'D-refused'?
Which action should be taken when a system message shows 'D-refused'?
- Escalate to the Tech team
- Use any template
- Ignore the message
- Follow handling flow and escalate to Fraud team (correct)
What type of template should be used when handling D-refused related matters?
What type of template should be used when handling D-refused related matters?
- No template
- Any template
- A template advised by the Fraud team (correct)
- A template advised by the Tech team
Which team left notes indicating that the booking is fraud?
Which team left notes indicating that the booking is fraud?
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What action should be taken if the booking is unused?
What action should be taken if the booking is unused?
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What should be done if the booking is suspected to be fraud?
What should be done if the booking is suspected to be fraud?
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