Mastering System Messages
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Questions and Answers

What should not be done in relation to D-refused related matters?

  • Use any template
  • Ignore the message
  • Follow handling flow and escalate to Fraud team
  • Escalate to the Tech team (correct)

    • Which action should be taken when a system message shows 'D-refused'?

  • Escalate to the Tech team
  • Use any template
  • Ignore the message
  • Follow handling flow and escalate to Fraud team (correct)

    • What type of template should be used when handling D-refused related matters?

  • No template
  • Any template
  • A template advised by the Fraud team (correct)
  • A template advised by the Tech team

    • Which team left notes indicating that the booking is fraud?

    <p>Scenarios Notes on Backend Fraud team</p> Signup and view all the answers

    What action should be taken if the booking is unused?

    <p>Assist in checking usage and cancel the voucher if unused</p> Signup and view all the answers

    What should be done if the booking is suspected to be fraud?

    <p>Contact the Fraud team</p> Signup and view all the answers

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