Mastering Room Service Payments
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Questions and Answers

What should be done when processing credit cards, vouchers, or gift certificates for room service payment?

  • Allow guests to pay at a later time
  • Follow establishment procedures (correct)
  • Accept payment only in cash
  • Charge the amount to the guest folio

    • Which of the following is a common method of payment for room service?

  • Charging the bill to the guest folio
  • Paying with cash or credit card
  • Using vouchers or gift certificates
  • All of the above (correct)

    • Can guests pay for their room service separately from their room account?

  • No, it is not allowed
  • Yes, but only by charging the bill to the guest folio
  • Yes, by using cash or credit card (correct)
  • No, they can only use vouchers or gift certificates

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