Mastering Problem-Solving
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Questions and Answers

What is the first step in the problem-solving process?

  • Defining the problem (correct)
  • Implementing a solution
  • Determining the cause of the problem
  • Identifying alternatives for a solution

Which technique can be used to define and analyze root causes in problem-solving?

  • Flowcharts
  • Scatter diagrams
  • Pareto analysis
  • Fishbone diagrams (correct)

What does effective problem-solving involve?

  • Making decisions without considering alternatives
  • Relying on assumptions and personal opinions
  • Avoiding the comparison of evidence
  • Involvement of interested parties and use of factual information (correct)

Why is it important to diagnose the situation in problem-solving?

<p>To focus on the problem, not just its symptoms (D)</p> Signup and view all the answers

What is a key responsibility of leadership in problem-solving within an organization?

<p>Guide employees and develop problem-solving techniques (B)</p> Signup and view all the answers

What is the primary focus of chemistry as a scientific study?

<p>Studying the properties and behavior of matter (A)</p> Signup and view all the answers

Why is chemistry sometimes referred to as the central science?

<p>It provides a foundation for understanding basic and applied scientific disciplines (D)</p> Signup and view all the answers

In what way does chemistry relate to other scientific disciplines?

<p>It explains aspects of plant growth, formation of igneous rocks, and medication working (D)</p> Signup and view all the answers

What is the scope of chemistry's subject in relation to other sciences?

<p>It occupies an intermediate position between physics and biology (B)</p> Signup and view all the answers

How does chemistry contribute to understanding environmental processes?

<p>By explaining how atmospheric ozone is formed and how environmental pollutants are degraded (C)</p> Signup and view all the answers

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