Mastering Problem-Solving
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Questions and Answers

What is the first step in the problem-solving process?

  • Defining the problem (correct)
  • Implementing a solution
  • Determining the cause of the problem
  • Identifying alternatives for a solution
  • Which technique can be used to define and analyze root causes in problem-solving?

  • Flowcharts
  • Scatter diagrams
  • Pareto analysis
  • Fishbone diagrams (correct)
  • What does effective problem-solving involve?

  • Making decisions without considering alternatives
  • Relying on assumptions and personal opinions
  • Avoiding the comparison of evidence
  • Involvement of interested parties and use of factual information (correct)
  • Why is it important to diagnose the situation in problem-solving?

    <p>To focus on the problem, not just its symptoms</p> Signup and view all the answers

    What is a key responsibility of leadership in problem-solving within an organization?

    <p>Guide employees and develop problem-solving techniques</p> Signup and view all the answers

    What is the primary focus of chemistry as a scientific study?

    <p>Studying the properties and behavior of matter</p> Signup and view all the answers

    Why is chemistry sometimes referred to as the central science?

    <p>It provides a foundation for understanding basic and applied scientific disciplines</p> Signup and view all the answers

    In what way does chemistry relate to other scientific disciplines?

    <p>It explains aspects of plant growth, formation of igneous rocks, and medication working</p> Signup and view all the answers

    What is the scope of chemistry's subject in relation to other sciences?

    <p>It occupies an intermediate position between physics and biology</p> Signup and view all the answers

    How does chemistry contribute to understanding environmental processes?

    <p>By explaining how atmospheric ozone is formed and how environmental pollutants are degraded</p> Signup and view all the answers

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