Mastering Power Dynamics
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Questions and Answers

Which type of power is based on fear?

  • Coercive power (correct)
  • Reward power
  • Expert power
  • Legitimate power

    • Which type of power achieves compliance based on the ability to distribute rewards?

  • Legitimate power
  • Coercive power
  • Expert power
  • Reward power (correct)

    • Which type of power is based on a person's position in the formal hierarchy of an organization?

  • Coercive power
  • Reward power
  • Legitimate power (correct)
  • Expert power

    • Which type of power is based on expertise and special skills/knowledge?

    <p>Expert power</p> Signup and view all the answers

    According to the text, what is power?

    <p>The capacity to influence someone's wishes</p> Signup and view all the answers

    According to the text, what is a key factor in determining power?

    <p>The level of dependency perceived by B</p> Signup and view all the answers

    According to the text, why do IT personnel often have considerable power within organizations?

    <p>Because they are viewed as irreplaceable</p> Signup and view all the answers

    Which department gains increased power in an organization during critical labor negotiations?

    <p>The human resource department</p> Signup and view all the answers

    What is the likely response of a person when faced with someone who uses coercive power?

    <p>Resistance</p> Signup and view all the answers

    Which form of power is most likely to lead to commitment from individuals?

    <p>Expert power</p> Signup and view all the answers

    Which bases of power are most often used by managers?

    <p>Coercive, reward, and legitimate power</p> Signup and view all the answers

    According to French and Raven's classification of sources of power, which of the following is NOT one of the six bases of power?

    <p>Influential</p> Signup and view all the answers

    Which type of power is defined by French and Raven as dependent on fear of negative consequences if one fails to comply?

    <p>Coercive</p> Signup and view all the answers

    According to the text, people are more likely to perceive those who behave impolitely as having more power.

    <p>True</p> Signup and view all the answers

    Which researcher suggests that power, if used appropriately, can be a positive influence in an organization?

    <p>Professor Patricia Bradshaw</p> Signup and view all the answers

    Power refers to a capacity that A has to influence the behavior of B.

    <p>True</p> Signup and view all the answers

    The more dependent B is on A, the more power A has in the relationship.

    <p>True</p> Signup and view all the answers

    IT personnel often have considerable power within organizations because they are viewed as irreplaceable.

    <p>True</p> Signup and view all the answers

    Coercive power is based on fear of negative consequences if one fails to comply.

    <p>True</p> Signup and view all the answers

    Reward power is based on expertise and special skills/knowledge.

    <p>False</p> Signup and view all the answers

    Legitimate power is based on a person's position in the formal hierarchy of an organization.

    <p>True</p> Signup and view all the answers

    Information power is the ability to give special benefits or rewards to people.

    <p>False</p> Signup and view all the answers

    Referent power is based on fear.

    <p>False</p> Signup and view all the answers

    Expert power is based on special skills or knowledge.

    <p>True</p> Signup and view all the answers

    Legitimate power is broader than the power to coerce and reward.

    <p>True</p> Signup and view all the answers

    Information power comes from access to and control over information.

    <p>True</p> Signup and view all the answers

    True or false: Withholding information can result in poor-quality performance by those who need the information.

    <p>True</p> Signup and view all the answers

    True or false: Coercive power leads to resistance from individuals, decreased satisfaction, and increased mistrust.

    <p>True</p> Signup and view all the answers

    True or false: Legitimate power generally results in increased commitment from individuals.

    <p>False</p> Signup and view all the answers

    True or false: Expert and referent powers are the most likely to lead to commitment from individuals.

    <p>True</p> Signup and view all the answers

    What is the relationship between power and dependency?

    <p>The more dependent B is on A, the more power A has in the relationship.</p> Signup and view all the answers

    Give an example of how power can be influenced by dependency.

    <p>If someone controls something that you desire, they have power over you.</p> Signup and view all the answers

    Why do IT personnel often have considerable power within organizations?

    <p>IT personnel are often viewed as irreplaceable due to their technical expertise, which gives them a lot of power within the organization.</p> Signup and view all the answers

    What is reward power based on?

    <p>The ability to distribute rewards that others view as valuable.</p> Signup and view all the answers

    What is legitimate power based on?

    <p>A person's position in the formal hierarchy of an organization.</p> Signup and view all the answers

    What is expert power based on?

    <p>Special skills or knowledge.</p> Signup and view all the answers

    What is referent power based on?

    <p>Admiration of another and a desire to be like that person.</p> Signup and view all the answers

    According to French and Raven's classification of sources of power, what are the six bases of power?

    <p>Coercive, reward, legitimate, expert, referent, information.</p> Signup and view all the answers

    Define coercive power.

    <p>Coercive power is defined by French and Raven as dependent on fear of the negative results that might occur if one fails to comply.</p> Signup and view all the answers

    What is the opposite of coercive power?

    <p>The opposite of coercive power is reward power.</p> Signup and view all the answers

    According to the text, why should power not be considered a bad thing?

    <p>Power, if used appropriately, should actually be a positive influence in your organization.</p> Signup and view all the answers

    According to the text, how does withholding information affect performance?

    <p>Withholding information can result in poor-quality performance by those who need the information.</p> Signup and view all the answers

    What is the impact of coercive power on individuals' performance?

    <p>Coercive power leads to resistance from individuals, decreased satisfaction, and increased mistrust.</p> Signup and view all the answers

    What types of power are most likely to lead to commitment from individuals?

    <p>Expert and referent powers are most likely to lead to commitment from individuals.</p> Signup and view all the answers

    Why are the bases of power - coercive, reward, and legitimate - most often used by managers?

    <p>The bases of power - coercive, reward, and legitimate - are most often used by managers because they are the easiest to introduce.</p> Signup and view all the answers

    Power refers to a capacity that A has to influence the behaviour of B, so that B acts in accordance with A's ______.

    <p>wishes</p> Signup and view all the answers

    The more that B depends on A, the more power A has in the ______.

    <p>relationship</p> Signup and view all the answers

    The information technology (IT) group often has considerable power, because everyone, right up to the CEO, is dependent on this group to keep computers and networks ______.

    <p>running</p> Signup and view all the answers

    According to French and Raven's classification of sources of power, what are the six bases of power?

    <p>coercive, reward, legitimate, expert, referent, information</p> Signup and view all the answers

    Legitimate power is based on a person's position in the formal hierarchy of an organization.

    <p>True</p> Signup and view all the answers

    The more dependent B is on A, the more power A has in the relationship.

    <p>True</p> Signup and view all the answers

    Expert power is based on special skills or knowledge.

    <p>True</p> Signup and view all the answers

    Reward power achieves compliance based on the ability to distribute rewards that others view as ______.

    <p>valuable</p> Signup and view all the answers

    Legitimate power represents the power a person receives as a result of his or her position in the formal hierarchy of an ______.

    <p>organization</p> Signup and view all the answers

    Expert power is influence based on ______, special skills, or knowledge.

    <p>expertise</p> Signup and view all the answers

    Referent power develops out of admiration of another and a desire to be like that ______.

    <p>person</p> Signup and view all the answers

    According to the text, withholding information can result in poor-quality performance by those who need the ______.

    <p>information</p> Signup and view all the answers

    According to the text, departments that possess information that is critical to a company's performance in times of high uncertainty will gain increased power in their organizations until those ______ are resolved.

    <p>uncertainties</p> Signup and view all the answers

    A review of the research on the effectiveness of these forms of power finds that they differ in their impact on a person's ______.

    <p>performance</p> Signup and view all the answers

    Exhibit 7-3 summarizes some of this ______.

    <p>research</p> Signup and view all the answers

    What are the three likely responses of a person when faced with someone who uses the bases of power described above?

    <p>Commitment, Compliance, Resistance</p> Signup and view all the answers

    Which bases of power are most likely to lead to commitment from individuals?

    <p>Expert and referent powers</p> Signup and view all the answers

    According to the research, which forms of power are the least effective for improving referent power?

    <p>Coercive, reward, and legitimate power</p> Signup and view all the answers

    What is the likely impact of coercive power on individuals?

    <p>Resistance, decreased satisfaction, and increased mistrust</p> Signup and view all the answers

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