64 Questions
Which type of power is based on fear?
Coercive power
Which type of power achieves compliance based on the ability to distribute rewards?
Reward power
Which type of power is based on a person's position in the formal hierarchy of an organization?
Legitimate power
Which type of power is based on expertise and special skills/knowledge?
Expert power
According to the text, what is power?
The capacity to influence someone's wishes
According to the text, what is a key factor in determining power?
The level of dependency perceived by B
According to the text, why do IT personnel often have considerable power within organizations?
Because they are viewed as irreplaceable
Which department gains increased power in an organization during critical labor negotiations?
The human resource department
What is the likely response of a person when faced with someone who uses coercive power?
Resistance
Which form of power is most likely to lead to commitment from individuals?
Expert power
Which bases of power are most often used by managers?
Coercive, reward, and legitimate power
According to French and Raven's classification of sources of power, which of the following is NOT one of the six bases of power?
Influential
Which type of power is defined by French and Raven as dependent on fear of negative consequences if one fails to comply?
Coercive
According to the text, people are more likely to perceive those who behave impolitely as having more power.
True
Which researcher suggests that power, if used appropriately, can be a positive influence in an organization?
Professor Patricia Bradshaw
Power refers to a capacity that A has to influence the behavior of B.
True
The more dependent B is on A, the more power A has in the relationship.
True
IT personnel often have considerable power within organizations because they are viewed as irreplaceable.
True
Coercive power is based on fear of negative consequences if one fails to comply.
True
Reward power is based on expertise and special skills/knowledge.
False
Legitimate power is based on a person's position in the formal hierarchy of an organization.
True
Information power is the ability to give special benefits or rewards to people.
False
Referent power is based on fear.
False
Expert power is based on special skills or knowledge.
True
Legitimate power is broader than the power to coerce and reward.
True
Information power comes from access to and control over information.
True
True or false: Withholding information can result in poor-quality performance by those who need the information.
True
True or false: Coercive power leads to resistance from individuals, decreased satisfaction, and increased mistrust.
True
True or false: Legitimate power generally results in increased commitment from individuals.
False
True or false: Expert and referent powers are the most likely to lead to commitment from individuals.
True
What is the relationship between power and dependency?
The more dependent B is on A, the more power A has in the relationship.
Give an example of how power can be influenced by dependency.
If someone controls something that you desire, they have power over you.
Why do IT personnel often have considerable power within organizations?
IT personnel are often viewed as irreplaceable due to their technical expertise, which gives them a lot of power within the organization.
What is reward power based on?
The ability to distribute rewards that others view as valuable.
What is legitimate power based on?
A person's position in the formal hierarchy of an organization.
What is expert power based on?
Special skills or knowledge.
What is referent power based on?
Admiration of another and a desire to be like that person.
According to French and Raven's classification of sources of power, what are the six bases of power?
Coercive, reward, legitimate, expert, referent, information.
Define coercive power.
Coercive power is defined by French and Raven as dependent on fear of the negative results that might occur if one fails to comply.
What is the opposite of coercive power?
The opposite of coercive power is reward power.
According to the text, why should power not be considered a bad thing?
Power, if used appropriately, should actually be a positive influence in your organization.
According to the text, how does withholding information affect performance?
Withholding information can result in poor-quality performance by those who need the information.
What is the impact of coercive power on individuals' performance?
Coercive power leads to resistance from individuals, decreased satisfaction, and increased mistrust.
What types of power are most likely to lead to commitment from individuals?
Expert and referent powers are most likely to lead to commitment from individuals.
Why are the bases of power - coercive, reward, and legitimate - most often used by managers?
The bases of power - coercive, reward, and legitimate - are most often used by managers because they are the easiest to introduce.
Power refers to a capacity that A has to influence the behaviour of B, so that B acts in accordance with A's ______.
wishes
The more that B depends on A, the more power A has in the ______.
relationship
The information technology (IT) group often has considerable power, because everyone, right up to the CEO, is dependent on this group to keep computers and networks ______.
running
According to French and Raven's classification of sources of power, what are the six bases of power?
coercive, reward, legitimate, expert, referent, information
Legitimate power is based on a person's position in the formal hierarchy of an organization.
True
The more dependent B is on A, the more power A has in the relationship.
True
Expert power is based on special skills or knowledge.
True
Reward power achieves compliance based on the ability to distribute rewards that others view as ______.
valuable
Legitimate power represents the power a person receives as a result of his or her position in the formal hierarchy of an ______.
organization
Expert power is influence based on ______, special skills, or knowledge.
expertise
Referent power develops out of admiration of another and a desire to be like that ______.
person
According to the text, withholding information can result in poor-quality performance by those who need the ______.
information
According to the text, departments that possess information that is critical to a company's performance in times of high uncertainty will gain increased power in their organizations until those ______ are resolved.
uncertainties
A review of the research on the effectiveness of these forms of power finds that they differ in their impact on a person's ______.
performance
Exhibit 7-3 summarizes some of this ______.
research
What are the three likely responses of a person when faced with someone who uses the bases of power described above?
Commitment, Compliance, Resistance
Which bases of power are most likely to lead to commitment from individuals?
Expert and referent powers
According to the research, which forms of power are the least effective for improving referent power?
Coercive, reward, and legitimate power
What is the likely impact of coercive power on individuals?
Resistance, decreased satisfaction, and increased mistrust
Power Dynamics in Uncertain Times: Test your knowledge on how departments gain influence and control by possessing critical information, using examples from legal and human resource scenarios. Learn about the consequences of withholding information in this quiz.
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