Questions and Answers
Which of the following is the most appropriate response to the distressed relative?
'I understand how you feel. Let me listen to your concerns and see if we can resolve the issue together.'
What is the best way to handle the situation with the distressed relative?
Listen to their concerns attentively and offer to help resolve the issue.
What should you do if the distressed relative insists on making a formal complaint?
Explain the complaints procedure and offer to assist them in making the complaint.
