20 Questions
Which step should be taken if the member's contact information needs to be updated?
Add to the batch log for a batch email documenting old information and new information
What should be included in the email when contacting the member?
All of the above
When should the ticket be closed after contacting the member?
If able to contact and merchant advises contact information should be different
What should be done if the member is trying to make a reservation?
Include desired dates and room type in the email
What should be done if the member's contact information is confirmed to be valid and the client is reaching out to the member?
Close ticket
When should the ticket be closed if unable to contact the member after 3 attempts?
If unable to contact after 3 attempts
What should be done if the merchant advises that the contact information should be different?
Escalate to client team
When should the ticket be closed once the client team responds?
Once client team responds
When should the ticket be closed if able to contact the member?
If able to contact and merchant advises contact information should be different
When should the ticket be closed if contact information needs to be updated?
Add to the batch log for a batch email documenting old information and new information
Which step should be taken if the member's contact information needs to be updated?
Follow up with member
What should be done if the member is trying to make a reservation?
Include member's phone number and email address
What should be included in the email when contacting the member?
Desired dates and room type
What should be done if the merchant advises that the contact information should be different?
Escalate to client team
When should the ticket be closed if unable to contact the member after 3 attempts?
Close ticket
Which of the following is the first step to be taken when a merchant appears to be closed?
Review notes in the ticket for details provided by the member
What should be done if the closure of a merchant is confirmed to be permanent and the voucher did not expire more than 5 years ago?
Refund the voucher
What should be done if the closure of a merchant is confirmed to be temporary?
Follow refund policy in refund grid
When should a ticket be closed if the member cannot be reached after 3 attempts?
Close the ticket
What should be done if the closure of a merchant is not confirmed?
Email the member using email template X
Learn how to escalate a legal issue regarding a merchant's refusal to honor base value or failure to respond within the designated timeframe. This quiz provides a template for sending a not honoring base value email through Salesforce or My Tickets, including specific email recipients and ticket number inclusion.
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