Podcast
Questions and Answers
Which step should be taken if the member's contact information needs to be updated?
Which step should be taken if the member's contact information needs to be updated?
- Follow up with member with outcome
- Reset expectations with member
- Escalate to client team
- Add to the batch log for a batch email documenting old information and new information (correct)
What should be included in the email when contacting the member?
What should be included in the email when contacting the member?
- Member's phone number and email address
- Details regarding member's request
- Desired dates and room type for reservation
- All of the above (correct)
When should the ticket be closed after contacting the member?
When should the ticket be closed after contacting the member?
- If able to contact and merchant advises contact information should be different (correct)
- If contact information is confirmed to be valid and client is reaching out to the member
- If unable to contact after 3 attempts
- Once client team responds
What should be done if the member is trying to make a reservation?
What should be done if the member is trying to make a reservation?
What should be done if the member's contact information is confirmed to be valid and the client is reaching out to the member?
What should be done if the member's contact information is confirmed to be valid and the client is reaching out to the member?
When should the ticket be closed if unable to contact the member after 3 attempts?
When should the ticket be closed if unable to contact the member after 3 attempts?
What should be done if the merchant advises that the contact information should be different?
What should be done if the merchant advises that the contact information should be different?
When should the ticket be closed once the client team responds?
When should the ticket be closed once the client team responds?
When should the ticket be closed if able to contact the member?
When should the ticket be closed if able to contact the member?
When should the ticket be closed if contact information needs to be updated?
When should the ticket be closed if contact information needs to be updated?
Which step should be taken if the member's contact information needs to be updated?
Which step should be taken if the member's contact information needs to be updated?
What should be done if the member is trying to make a reservation?
What should be done if the member is trying to make a reservation?
What should be included in the email when contacting the member?
What should be included in the email when contacting the member?
What should be done if the merchant advises that the contact information should be different?
What should be done if the merchant advises that the contact information should be different?
When should the ticket be closed if unable to contact the member after 3 attempts?
When should the ticket be closed if unable to contact the member after 3 attempts?
Which of the following is the first step to be taken when a merchant appears to be closed?
Which of the following is the first step to be taken when a merchant appears to be closed?
What should be done if the closure of a merchant is confirmed to be permanent and the voucher did not expire more than 5 years ago?
What should be done if the closure of a merchant is confirmed to be permanent and the voucher did not expire more than 5 years ago?
What should be done if the closure of a merchant is confirmed to be temporary?
What should be done if the closure of a merchant is confirmed to be temporary?
When should a ticket be closed if the member cannot be reached after 3 attempts?
When should a ticket be closed if the member cannot be reached after 3 attempts?
What should be done if the closure of a merchant is not confirmed?
What should be done if the closure of a merchant is not confirmed?
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