Mastering Law Enforcement Leadership
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Questions and Answers

According to the PEW Research Center survey, what percentage of police officers are concerned about their safety?

  • 86%
  • 72%
  • 93% (correct)
  • 30%

    • What percentage of police officers have become less willing to stop and question suspicious persons?

  • 93%
  • 86%
  • 30%
  • 72% (correct)

    • What percentage of police officers believe that police work is harder today as a result of high-profile incidents?

  • 93%
  • 86% (correct)
  • 30%
  • 72%

    • Which of the following is emphasized in the text as a key quality for aspiring public safety leaders to develop?

    <p>Emotional intelligence</p> Signup and view all the answers

    What does the text aim to do for public safety leaders?

    <p>Offer practical advice</p> Signup and view all the answers

    Who do the public safety leaders need to be better leaders for, according to the text?

    <p>The people in their cities</p> Signup and view all the answers

    According to the text, what happened to the number of investigative field contacts by police in Chicago as violent crime was on the rise?

    <p>They fell by eighty percent</p> Signup and view all the answers

    What is the relationship between active police work and violent crime reduction, according to enlightened police chiefs?

    <p>There is a clear relationship</p> Signup and view all the answers

    What event is the recent wave of violence in Chicago proximately tracked back to?

    <p>The shooting death of Laquan McDonald</p> Signup and view all the answers

    What did the FBI report conclude about the influence of high-profile police incidents on assailants' mindsets and behaviors?

    <p>There was a significant influence</p> Signup and view all the answers

    According to the report, what percentage of police officers agree that officers who consistently do a poor job are held accountable?

    <p>27%</p> Signup and view all the answers

    What percentage of police officers believe that their organizations don’t have enough officers to police the community adequately?

    <p>86%</p> Signup and view all the answers

    According to the text, who believes that the so-called 'Ferguson Effect' appears real and has caused police to be less proactive in stops, field interviews, and arrests?

    <p>Ex-FBI Director James Comey</p> Signup and view all the answers

    What does the retired police captain in the text compare some cops to?

    <p>Firefighters</p> Signup and view all the answers

    According to the text, what is the main reason patrol officers in most major cities have little time for proactive police work or community policing strategies?

    <p>Lack of resources</p> Signup and view all the answers

    According to the text, what percentage of Americans trust the federal government to do the right thing most of the time?

    <p>19%</p> Signup and view all the answers

    According to the text, what does Elaine Kamarck argue is needed in public safety agencies throughout the country?

    <p>Competent management</p> Signup and view all the answers

    According to the text, what impact does the lack of trust in management competence have on organizations?

    <p>Decrease in employee trust</p> Signup and view all the answers

    According to the text, what is the key factor that influences officer behavior and how officers treat the community?

    <p>Police leadership</p> Signup and view all the answers

    What do police officers and supervisors want their chiefs and sheriffs to do when it comes to dealing with bad cops?

    <p>Swiftly and steadily deal with them</p> Signup and view all the answers

    What are the cornerstones of success for anyone wishing to lead men and women in policing, according to the text?

    <p>Leadership by example, competence, and integrity</p> Signup and view all the answers

    What does the author argue is the key factor that can transform law enforcement agencies into more effective and accountable organizations?

    <p>Leadership</p> Signup and view all the answers

    According to the text, what event initiated a movement that challenged the actions of law enforcement?

    <p>The Michael Brown shooting</p> Signup and view all the answers

    What change in social mores did police officials across the country agree on?

    <p>Assailants becoming more emboldened to question, resist, and fight law enforcement</p> Signup and view all the answers

    What does the text highlight as a systemic problem in the criminal justice system?

    <p>Lack of comprehensive legislative, social, and economic reforms</p> Signup and view all the answers

    What is the primary reason why police contacts are not pleasant events for most people?

    <p>Most people are victims or suspects</p> Signup and view all the answers

    According to the text, what was the schedule for police officers in 1978?

    <p>5/8 schedule</p> Signup and view all the answers

    What did the station supervisor inform the officers about?

    <p>A major incident involving officers and gang members</p> Signup and view all the answers

    What is the description of Santa Ana Police Agency in the text?

    <p>The premier police agency in Orange County</p> Signup and view all the answers

    According to the text, what position did the author hold when he retired from the Santa Ana Police Department?

    <p>Captain in charge of Field Operations</p> Signup and view all the answers

    During what time period did the Santa Ana Police Department face union problems and discord between the rank and file and city management?

    <p>Mid-1980s</p> Signup and view all the answers

    According to the text, what was the highest homicide count in one year for the city of Santa Ana?

    <p>89</p> Signup and view all the answers

    What did the Santa Ana Police Department do to address the understaffing issue in the late 1980s?

    <p>Hired 45 cops in less than a year</p> Signup and view all the answers

    Which city did the author work in as a police officer?

    <p>Santa Ana</p> Signup and view all the answers

    What was the author's role before becoming a sworn officer?

    <p>Community Service Officer</p> Signup and view all the answers

    Why did the Santa Ana Police Department hire additional officers in the 1970s?

    <p>To address understaffing</p> Signup and view all the answers

    What was the mandatory sentence for anyone convicted of using heroin in California back then?

    <p>90 days in jail</p> Signup and view all the answers

    What was one of the premier tools used to reduce burglaries, according to the text?

    <p>Arresting heroin users</p> Signup and view all the answers

    What is Narcan™️ used for, as mentioned in the text?

    <p>Preventing heroin overdose</p> Signup and view all the answers

    What was one of the crime reduction strategies implemented by the Santa Ana Police Department?

    <p>Aggressive community education</p> Signup and view all the answers

    What is CPTED?

    <p>A crime prevention program</p> Signup and view all the answers

    Why did many Vietnam veterans join law enforcement agencies during that time period?

    <p>Paramilitary environment</p> Signup and view all the answers

    What was one of the qualities that the supervisors in the crime prevention unit demanded from their personnel?

    <p>Hard work</p> Signup and view all the answers

    What was the author's experience working in the Santa Ana Police Department?

    <p>The author worked in Homicide and the Gang Unit for years.</p> Signup and view all the answers

    What is the main advantage of the Santa Ana Police Department's size?

    <p>It allows for a wide variety of positions for officers to apply for.</p> Signup and view all the answers

    What did the author learn from the veterans in the Santa Ana Police Department?

    <p>All of the above.</p> Signup and view all the answers

    What were the sergeant's expectations and rules for the author?

    <p>All of the above.</p> Signup and view all the answers

    Why was the author disappointed with his sergeant's leadership style?

    <p>The sergeant rarely provided feedback on the author's performance</p> Signup and view all the answers

    What effect did the author's encounter with a poor supervisor have on him?

    <p>It influenced his view on leadership and its impact on the organization and community</p> Signup and view all the answers

    How did William 'Wim' Sirks demonstrate his leadership as a sergeant?

    <p>He provided clear guidance and allowed officers to take educated risks</p> Signup and view all the answers

    What was the outcome of the author and his team's assignment under William 'Wim' Sirks' leadership?

    <p>All of the above</p> Signup and view all the answers

    What qualities did Sergeant William Sirks possess as a supervisor?

    <p>He provided guidance and leadership</p> Signup and view all the answers

    What trait did Bob Sayne exhibit as a leader?

    <p>Humility</p> Signup and view all the answers

    What impact did Sergeant William Sirks' leadership have on the author?

    <p>The author learned critical lessons</p> Signup and view all the answers

    What is the role of police departments in the wellness of a community?

    <p>To hire and promote the best leadership</p> Signup and view all the answers

    What did the author propose in regards to police agencies?

    <p>All of the above</p> Signup and view all the answers

    What does the author argue is needed in public safety agencies throughout the country?

    <p>All of the above</p> Signup and view all the answers

    Why is an early, positive influence in a young officer's career vital to their success according to the text?

    <p>To ensure they become better than they are</p> Signup and view all the answers

    According to the text, who does the author believe can have a profound effect on others through sheer will, energy, and a relentless commitment to a vision?

    <p>Malala Yousafzai</p> Signup and view all the answers

    According to the text, what does the author believe is the only way to build trust within and outside an organization?

    <p>All of the above</p> Signup and view all the answers

    According to the text, what is the main difference between historical figures like Mahatma Gandhi and individuals in business, city councils, or police departments?

    <p>Scale of influence</p> Signup and view all the answers

    According to the text, what are some reasons why some leaders are reluctant to exercise their authority to protect the organization?

    <p>All of the above</p> Signup and view all the answers

    According to the text, what are some potential consequences of inaction by leaders in an organization?

    <p>All of the above</p> Signup and view all the answers

    According to the text, what are some qualities of effective leadership?

    <p>All of the above</p> Signup and view all the answers

    According to the text, what do employees crave in a workplace?

    <p>All of the above</p> Signup and view all the answers

    According to the text, why do some law enforcement executives, managers, and supervisors ignore problem employees?

    <p>They want to be popular among the employees</p> Signup and view all the answers

    What was the outcome of Lt. Charles Joseph Gliniewicz's personnel file being released?

    <p>It revealed his troubled history as an employee</p> Signup and view all the answers

    Why did the organization fail to intervene early on to help Lt. Charles Joseph Gliniewicz?

    <p>They ignored the red flags and sustained allegations of misconduct</p> Signup and view all the answers

    What was the reason given in the text for police chiefs keeping unfit employees and promoting them?

    <p>They believed the employees would improve over time</p> Signup and view all the answers

    According to the text, what is one of the key characteristics of leadership by example?

    <p>Setting the example and modeling desired behavior</p> Signup and view all the answers

    According to the text, what does leadership by example mean in part?

    <p>Modeling the organization’s desired behavior</p> Signup and view all the answers

    According to the text, what are the four additional leadership traits described by Bill Belichick?

    <p>Deploying dependable employees, not being afraid to confront problems, caring about employees' lives, and resting on laurels</p> Signup and view all the answers

    According to the text, what did Albert Schweitzer say about influencing others?

    <p>Example is the only thing</p> Signup and view all the answers

    What is servant leadership?

    <p>A leadership style that focuses on serving, especially the needs of subordinates</p> Signup and view all the answers

    According to Larry Spears, what are some essential qualities that define servant leaders?

    <p>Receptive listening, empathy and understanding, stewardship, and commitment to the growth of people</p> Signup and view all the answers

    What does conceptual thinking involve?

    <p>All of the above</p> Signup and view all the answers

    What is foresight in the context of servant leadership?

    <p>The ability to foresee the likely outcome of a situation</p> Signup and view all the answers

    What is a crucial factor in gaining the trust and respect of skeptical police officers?

    <p>Consistently proving oneself over time</p> Signup and view all the answers

    What is the potential consequence of losing the respect and trust of those around you, according to the text?

    <p>Having to make amends and prove oneself all over again</p> Signup and view all the answers

    What are some key qualities of effective leadership, as highlighted in the text?

    <p>Being confident yet humble</p> Signup and view all the answers

    During his time as a police lieutenant, the author gained a great perspective on how government can be useful or fail miserably because he

    <p>had a broad range of responsibilities</p> Signup and view all the answers

    What did the author consider the most formative period in his understanding of how a police organization works?

    <p>His time as the commander of the Human Resources division</p> Signup and view all the answers

    What did the author see as a key factor that could transform law enforcement agencies into more effective and accountable organizations?

    <p>Competent supervisors and managers</p> Signup and view all the answers

    What is the first step in becoming an exceptional police leader?

    <p>Understanding one's skills, abilities, and limitations</p> Signup and view all the answers

    What does the author propose about great leadership skills?

    <p>They can be learned by anyone who possesses all of the above qualities</p> Signup and view all the answers

    What is a key characteristic of exceptional police leaders?

    <p>They have high expectations of themselves and those around them</p> Signup and view all the answers

    What is the significance of a supervisor who cares about their subordinates, according to the text?

    <p>All of the above</p> Signup and view all the answers

    According to the text, why did Abraham Lincoln deliberately avoid surrounding himself with 'yes' men?

    <p>He wanted to maintain critical insight, experience, and political assets.</p> Signup and view all the answers

    What was foremost in Abraham Lincoln's mind when he was inaugurated as President?

    <p>The threat to the union and the issue of slavery.</p> Signup and view all the answers

    What did Abraham Lincoln recognize about his own limitations in dealing with national affairs?

    <p>He lacked experience in dealing with national affairs.</p> Signup and view all the answers

    According to the text, what is a key characteristic of good leaders?

    <p>They surround themselves with competent and dedicated people</p> Signup and view all the answers

    According to the text, how do good leaders view failure?

    <p>As an opportunity to learn and assess</p> Signup and view all the answers

    According to the text, what does a good leader do when making decisions?

    <p>Considers the merits of the arguments on both sides</p> Signup and view all the answers

    According to the text, what is one of the qualities that good leaders look for in team members?

    <p>Skills and abilities that complement and surpass their own</p> Signup and view all the answers

    According to the text, what is the key to understanding organizational and community problems?

    <p>All of the above</p> Signup and view all the answers

    According to the text, what must a manager or supervisor do when people disagree with their decision?

    <p>Listen to their views</p> Signup and view all the answers

    According to the text, what must a leader genuinely want to hear before making a decision?

    <p>All of the above</p> Signup and view all the answers

    According to the text, what is essential to the success of police executives?

    <p>Healthy debate and different perspectives</p> Signup and view all the answers

    According to the text, why did Lincoln choose cabinet members who largely agreed with him on slavery?

    <p>Because he believed in the importance of diverse perspectives and backgrounds</p> Signup and view all the answers

    According to the text, how did Lincoln maintain a productive relationship with his cabinet members?

    <p>By treating them with candor, respect, and kindness</p> Signup and view all the answers

    According to the text, why did Lincoln consult with Montgomery Blair, his Postmaster General, for military advice?

    <p>Because Blair had a military education and had served as a military officer</p> Signup and view all the answers

    According to the text, what lessons in leadership and management competence can be learned from Lincoln's example?

    <p>The importance of selecting team members based on their intellect and abilities</p> Signup and view all the answers

    What does the author believe is the key ingredient in motivating people to do great work?

    <p>Recognition and support</p> Signup and view all the answers

    What does the author believe is the most important factor in making people feel good about their work?

    <p>Recognition and support</p> Signup and view all the answers

    What does the author believe is the key to treating people in a way that motivates them to perform miracles?

    <p>Trust and dignity</p> Signup and view all the answers

    What are some of the findings about motivation discussed in Ariely's book, Payoff?

    <p>Making work rewarding and meaningful is crucial in motivating employees.</p> Signup and view all the answers

    What is one way managers and supervisors can make workplaces more productive and meaningful?

    <p>Giving employees challenging assignments.</p> Signup and view all the answers

    What is the importance of communication from the boss in motivating employees?

    <p>Communication from the boss helps motivate employees by showing appreciation and value for their work.</p> Signup and view all the answers

    What is the role of an enlightened chief executive and management team in motivating employees?

    <p>An enlightened chief executive and management team can motivate employees through their actions and by being trusted.</p> Signup and view all the answers

    According to the text, what is the purpose of the 'rule of three' in the promotion process?

    <p>To give the police chief the option to select any candidate from the top three</p> Signup and view all the answers

    What did the author tell the police chief during their final interview?

    <p>That he would work hard and lead by example</p> Signup and view all the answers

    According to the text, what can blind loyalty to superiors lead to?

    <p>Organizational dysfunction and loss of credibility</p> Signup and view all the answers

    According to the text, what is the foundation for loyalty?

    <p>Trust</p> Signup and view all the answers

    What did the author learn about how to obtain information from suspects?

    <p>Treating suspects with respect and allowing them to keep their dignity</p> Signup and view all the answers

    What is the main reason the author wrote a lengthy email to the CEO?

    <p>To explain why the CEO's decision was a mistake</p> Signup and view all the answers

    According to the text, what is the primary reason for standing up for what you believe?

    <p>To gain respect and avoid regret</p> Signup and view all the answers

    According to the text, what is the author's advice for dealing with a boss who demands blind loyalty and avoids the truth?

    <p>All of the above</p> Signup and view all the answers

    According to the text, what does the author emphasize when discussing difficult subjects with a boss?

    <p>All of the above</p> Signup and view all the answers

    According to the text, what is the consequence of failing to be constructively honest with the boss?

    <p>All of the above</p> Signup and view all the answers

    According to the text, what is the author's view on personal loyalty to a boss?

    <p>Personal loyalty is fine as long as it doesn't sacrifice the organization's best interest</p> Signup and view all the answers

    According to the text, what is the moral of the story about decision-making?

    <p>Leave your ego at the door and get enough input from different perspectives</p> Signup and view all the answers

    What is the essential element of any personal or professional relationship, according to the text?

    <p>Integrity</p> Signup and view all the answers

    What is the author's advice on how to ensure you are respected and can help the organization and employees accomplish goals and objectives?

    <p>Strive to do the right thing regardless of the consequences</p> Signup and view all the answers

    What does the author argue is the key factor in making people feel good about their work?

    <p>Constructive honesty</p> Signup and view all the answers

    According to the text, what are some key qualities of a good manager?

    <p>Is a good coach</p> Signup and view all the answers

    According to the text, what did Google do to ensure that all teams have good managers?

    <p>Developed a massive training and coaching program</p> Signup and view all the answers

    According to the text, what is the main issue regarding managers?

    <p>What makes a good manager</p> Signup and view all the answers

    According to the text, what is the key to Apple's tremendous product line?

    <p>Steve Jobs' obsession over details</p> Signup and view all the answers

    According to the text, what is the main reason why government agencies should manage projects with competent stewardship?

    <p>To build confidence in governmental organizations</p> Signup and view all the answers

    According to the text, what is the author's opinion on the relationship between competent managers and great leaders?

    <p>Competent managers can also be great leaders</p> Signup and view all the answers

    According to the text, what is the importance of admitting and fixing mistakes in good management?

    <p>To show accountability and maintain credibility</p> Signup and view all the answers

    According to the text, what is the relationship between leadership and management?

    <p>Leadership and management complement each other.</p> Signup and view all the answers

    According to the text, what is the author's view on the importance of good management skills for leaders?

    <p>Good management skills are essential to competency for leaders.</p> Signup and view all the answers

    According to the text, what does the author believe is the key difference between a great idea and a great product?

    <p>A great product requires more craftsmanship than a great idea.</p> Signup and view all the answers

    According to the text, what did Google's Project Oxygen set out to find?

    <p>The qualities that make a great manager at Google</p> Signup and view all the answers

    According to the text, what did the team at Google discover through Project Oxygen?

    <p>Managers play a significant role in the organization</p> Signup and view all the answers

    According to the text, what did Alan Mullally, the ex-CEO of Ford, do to turn the company around?

    <p>Applied his own principles and values to lead the company</p> Signup and view all the answers

    According to the text, what is the author's view on the differences between leaders and managers?

    <p>The differences between leaders and managers are subtle</p> Signup and view all the answers

    According to the text, what does the author believe is a key characteristic of good leaders?

    <p>Managerial competence</p> Signup and view all the answers

    According to the text, what is the consequence of failing to be constructively honest with the boss?

    <p>All of the above</p> Signup and view all the answers

    According to the text, what does the author believe is the most important factor in making people feel good about their work?

    <p>Competent management</p> Signup and view all the answers

    According to the text, what does the author believe is the long-term effect of a broken organizational culture?

    <p>Business failures</p> Signup and view all the answers

    Who transferred their powers to James Comey due to a medical emergency?

    <p>John Ashcroft</p> Signup and view all the answers

    Which program did Andrew Card and Alberto Gonzales want John Ashcroft to sign off on?

    <p>National Security Agency's wiretapping program</p> Signup and view all the answers

    Who did James Comey inform about Andrew Card and Alberto Gonzales' visit to the hospital?

    <p>His chief of staff</p> Signup and view all the answers

    According to the text, who refused to sign off on the spy program?

    <p>Attorney General Ashcroft</p> Signup and view all the answers

    What did Comey do after witnessing the showdown in the hospital room?

    <p>He drafted a letter of resignation</p> Signup and view all the answers

    Who did Comey refuse to meet with without a witness?

    <p>Solicitor General Ted Olson</p> Signup and view all the answers

    What did President Bush agree to do to resolve the issue?

    <p>Modify the NSA's program</p> Signup and view all the answers

    According to the text, what did James Comey and Robert Mueller do that inspired others to do the right thing?

    <p>They led by example</p> Signup and view all the answers

    According to the text, what did the incident involving James Comey and Robert Mueller crystallize for the author?

    <p>The power of example as a critical component of leadership</p> Signup and view all the answers

    According to the text, what did the author ask himself when confronted with a decision that was complicated or placed him at professional risk?

    <p>Is it the right thing to do?</p> Signup and view all the answers

    According to the text, what did the author learn about the human propensity to take the path of least resistance?

    <p>It is a way to come to terms with difficult decisions</p> Signup and view all the answers

    According to Heckman and Owens, what did their research demonstrate about leader behavior and team performance?

    <p>Leader behavior can spread via social contagion to followers and affect team performance</p> Signup and view all the answers

    According to the text, what did George Washington do after watching the soldiers struggle to raise the wooden beam?

    <p>He joined in and helped them</p> Signup and view all the answers

    According to the text, what is the author's view on leading by example?

    <p>Leading by example is essential and pays dividends</p> Signup and view all the answers

    According to the text, what is the key factor that influences officer behavior and how officers treat the community?

    <p>The officer's personal values and beliefs</p> Signup and view all the answers

    According to the text, what is the foundation for loyalty?

    <p>Emotional connection</p> Signup and view all the answers

    According to the text, what is the consequence of failing to be constructively honest with the boss?

    <p>Damaged trust and respect</p> Signup and view all the answers

    According to the text, what is servant leadership?

    <p>Leadership focused on serving others</p> Signup and view all the answers

    According to the text, what is the author's advice for dealing with perceptions, accurate or not?

    <p>Address them head on and quickly</p> Signup and view all the answers

    According to the text, what is the impact of ignoring problems or issues in a department?

    <p>They will only make the problem worse</p> Signup and view all the answers

    According to the text, what is the best way to set an example for others in terms of work ethic?

    <p>Be the first one to work and the last to leave</p> Signup and view all the answers

    According to the text, why is it important for leaders to adhere to the same standards as their employees?

    <p>To set a good example</p> Signup and view all the answers

    According to the text, what does it mean to lead by example?

    <p>All of the above</p> Signup and view all the answers

    What is a fundamental requirement for all who seek to lead and influence others to accomplish organizational goals?

    <p>Leading by example</p> Signup and view all the answers

    What did the author do when he was promoted to Police Captain and took charge of the Field Operations Bureau?

    <p>He wore the uniform frequently and worked in the field as often as possible</p> Signup and view all the answers

    What did the author learn about working alongside patrol officers and supervisors?

    <p>It was important for leadership</p> Signup and view all the answers

    According to the text, what is the author's advice for leaders when faced with allegations of misconduct or unethical behavior within their organization?

    <p>Conduct a thorough investigation to determine the truth</p> Signup and view all the answers

    What does the author suggest leaders do if they promise to fix a problem within their organization?

    <p>Keep their promises and fix the problem</p> Signup and view all the answers

    According to the text, what is a fundamental element of any leader's approach to their job?

    <p>Avoiding any perception of wrong doing</p> Signup and view all the answers

    What does the author recommend leaders do to maintain the trust of their organization and its members?

    <p>Avoid actual misbehavior or ethical lapses</p> Signup and view all the answers

    What did Napoleon Bonaparte understand was necessary to influence the behavior of those around him?

    <p>Understanding their fears, concerns, and aspirations</p> Signup and view all the answers

    What is the consequence of leaders viewing themselves as better and more important than others?

    <p>They underperform and lose opportunities to build trust</p> Signup and view all the answers

    What tends to happen to organizations that use organizational power rather than legitimate power to influence others?

    <p>They tend to be mediocre and embroiled in controversy</p> Signup and view all the answers

    What did Jean-Paul describe as one of Napoleon's key qualities as a leader?

    <p>His hands-on approach to leadership</p> Signup and view all the answers

    Why did the author strive to get involved in the work of his subordinates?

    <p>To understand the nature of the job and remove obstacles</p> Signup and view all the answers

    What did the author do to gain the trust and respect of his officers?

    <p>He spent time talking about their case load and following up with them</p> Signup and view all the answers

    What did Napoleon's hands-on approach to leadership communicate to his men?

    <p>That he cared about what he was fighting for</p> Signup and view all the answers

    What was the work ethic that the author learned from Mike?

    <p>To work just as hard or harder than others</p> Signup and view all the answers

    What did the author admire about Mike?

    <p>His calm demeanor and ability to deescalate tense situations</p> Signup and view all the answers

    What is the author's opinion of senior cops who only respond to calls when assigned by the dispatcher?

    <p>They are entitled and feel superior</p> Signup and view all the answers

    What is the author's preference when it comes to the type of cops he would choose?

    <p>Senior cops like Mike who are respected and hardworking</p> Signup and view all the answers

    What was the advice given by the field corporal 'Mike' for success in a police career?

    <p>Stay busy, do more than they ask you to do, and treat people the way you want to be treated.</p> Signup and view all the answers

    What did the author learn from 'Mike' about the negative effects of police work?

    <p>Sitting in a police car and waiting for the dispatcher can have negative effects on mental well-being.</p> Signup and view all the answers

    What is the author's opinion on the importance of leading by example in leadership?

    <p>The author believes that leading by example is an essential quality in every leader who has achieved great things or turned around an organization in trouble.</p> Signup and view all the answers

    According to the text, what is the key factor that leads to agencies becoming poor performers or engaging in practices that marginalize the community?

    <p>Poor leadership</p> Signup and view all the answers

    What does the author believe is the best way to avoid mediocrity in police organizations?

    <p>Focusing on leadership</p> Signup and view all the answers

    According to the text, why is rising above mediocrity important for police management teams?

    <p>To attract bright and hardworking officers</p> Signup and view all the answers

    According to the text, what is the most important factor that affects an organization's success or failure?

    <p>The organization's culture</p> Signup and view all the answers

    What is the definition of organizational culture according to Wikipedia?

    <p>All of the above</p> Signup and view all the answers

    Who has the most significant influence on an organization's culture according to the text?

    <p>Leadership, especially at the top</p> Signup and view all the answers

    What is the key to success for any police department according to the text?

    <p>A sound organizational culture</p> Signup and view all the answers

    According to the text, why is it important for supervisors to confront misconduct and mediocrity?

    <p>To maintain a culture of respect and high expectations</p> Signup and view all the answers

    What was the purpose of revamping the performance evaluation system in the Santa Ana Police Department?

    <p>To provide fair and performance-based evaluations</p> Signup and view all the answers

    What did the new performance evaluation system in the Santa Ana Police Department incorporate?

    <p>Community policing principles</p> Signup and view all the answers

    What did the author and a task force do to improve the performance evaluation system?

    <p>All of the above</p> Signup and view all the answers

    According to the text, why did some raters artificially inflate an employee's performance rating?

    <p>To ensure the employee doesn't lose merit pay</p> Signup and view all the answers

    What did the study by Willis Towers Watson reveal about the effectiveness of merit raises?

    <p>Merit raises are not effective in driving higher levels of individual performance</p> Signup and view all the answers

    According to the text, why do managers often give merit raises even when an employee's performance is deficient?

    <p>Managers want to avoid conflict with their team members</p> Signup and view all the answers

    What is one reason why merit pay should be tied to team and organizational results?

    <p>To incentivize teamwork and collective efforts</p> Signup and view all the answers

    According to the text, what is the role of agency leadership in overcoming obstacles and promoting fair treatment of employees?

    <p>To maintain reasonable labor relations</p> Signup and view all the answers

    According to the text, what is one of the challenges of changing the culture of a large organization?

    <p>The civil service system imposes bureaucratic hurdles</p> Signup and view all the answers

    According to the text, what is one possible solution for dealing with individuals who obstruct organizational reform?

    <p>Build a legitimate case to fire or demote them</p> Signup and view all the answers

    According to the text, what is the critical caveat when taking action against an individual obstructing organizational reform?

    <p>Make sure the actions are legal and fair</p> Signup and view all the answers

    According to the text, what is the role of a Field Training Officer (FTO) in a police agency?

    <p>To shape the future of the agency</p> Signup and view all the answers

    According to the text, what is the importance of selecting and training FTOs?

    <p>To shape the agency's culture and values</p> Signup and view all the answers

    According to the text, how can a culture of neglect and lack of accountability affect a police department?

    <p>The department may become lousy and ineffective</p> Signup and view all the answers

    According to the text, what is the impact of an FTO on a recruit or new lateral officer?

    <p>It shapes their view of the agency and their place in it</p> Signup and view all the answers

    What did Apple CEO Tim Cook say about the importance of cultural fit in an organization?

    <p>Cultural fit takes time to learn.</p> Signup and view all the answers

    What is the alternative to heeding Tim Cook's advice on cultural fit in a police department?

    <p>Mediocrity or worse</p> Signup and view all the answers

    What are public safety organizations turning to for middle and top agency executives?

    <p>At-will employment contracts</p> Signup and view all the answers

    What is a potential pitfall of implementing an at-will employment system for police managers?

    <p>Influence of politics on behavior and performance</p> Signup and view all the answers

    What is the author's suggestion for building a good police department team?

    <p>Hiring those with critical thinking skills</p> Signup and view all the answers

    What does the author emphasize as the ground level prerequisites for building a good police department team?

    <p>Establishing effective hiring and promotional practices</p> Signup and view all the answers

    What does the author recommend for a new police chief or sheriff brought in from the outside to change the culture of the department?

    <p>Include respected long-term employees in the process of change</p> Signup and view all the answers

    What prevented the author's organization from developing a management team that was highly focused on the problems of the community and the development of the employees?

    <p>Lack of unified and collegial team</p> Signup and view all the answers

    What did the author come to loath after playing the political game at times?

    <p>The political game-playing</p> Signup and view all the answers

    What does the author believe is a universal malady that affects both private and public entities?

    <p>Political game-playing</p> Signup and view all the answers

    What is one reason why compromise is often seen as a sign of weakness in organizations, according to the text?

    <p>Fear of being taken advantage of</p> Signup and view all the answers

    Why is it important for police leaders to create a workplace environment conducive to seeking and vetting ideas and positions?

    <p>To encourage synergy and innovation</p> Signup and view all the answers

    What does the text suggest is a key quality for becoming a constructive dissenter?

    <p>Having a different perspective</p> Signup and view all the answers

    What is the essence of leadership by example?

    <p>Modeling the behavior you expect from others</p> Signup and view all the answers

    What did Donna Dubinsky think of Steve Jobs' proposed change to Apple's distribution model?

    <p>She thought it was a huge mistake</p> Signup and view all the answers

    What does the text suggest about the culture in some organizations when it comes to debating policy decisions?

    <p>They discourage debate and submit to the wisdom of organizational elders</p> Signup and view all the answers

    Why did some key players fail to alert the President of their doubts about the decisions on Iraq?

    <p>All of the above</p> Signup and view all the answers

    What does the text suggest about Abraham Lincoln's approach to decision-making and leadership?

    <p>He avoided surrounding himself with 'yes' men</p> Signup and view all the answers

    What did Steve Jobs tell Dubinsky when they met years later?

    <p>He told her that he would never build a phone.</p> Signup and view all the answers

    According to Kaarlgard, what are the two choices a leader or manager has?

    <p>To consciously build organizational trust or to allow petty issues and misperceptions to erode trust.</p> Signup and view all the answers

    According to Oren Harari, who are the 'pros' that should be challenged?

    <p>Those in positions of authority and status within the organization.</p> Signup and view all the answers

    What is a key factor for police leaders to learn from historical events?

    <p>The importance of listening to the opinions of others.</p> Signup and view all the answers

    What was the author's initial expectation regarding the recruit's probationary evaluation?

    <p>The author expected the evaluation to recommend terminating the recruit's probation.</p> Signup and view all the answers

    What did the author find when reviewing the recruit's file?

    <p>The recruit's performance had not improved despite attempts to rectify it.</p> Signup and view all the answers

    Who did the author consult about the recruit's probationary evaluation?

    <p>The recruit's sergeant.</p> Signup and view all the answers

    What deficiencies were revealed in the probationary evaluation process?

    <p>Incomplete personnel files and untimely assessments</p> Signup and view all the answers

    What percentage of one-year probationary assessments were untimely, according to the text?

    <p>10%</p> Signup and view all the answers

    What did the author do after recommending the termination of the recruit?

    <p>Spent time with the team and discussed the importance of the probationary period</p> Signup and view all the answers

    What did the author do later in their career as the Human Resources Commander?

    <p>Framed an aggressive recruitment, hiring, and training strategy</p> Signup and view all the answers

    What is the purpose of the probationary period for police recruits?

    <p>To determine if recruits have the aptitude and determination to become a good officer</p> Signup and view all the answers

    What is the potential consequence of not terminating a recruit during the probationary period?

    <p>Injury or death of an officer</p> Signup and view all the answers

    What is the author's advice for supervisors and managers when it comes to terminating probationary employees?

    <p>Err on the side of the department and make the right decision to terminate if necessary</p> Signup and view all the answers

    What does the text suggest is the main reason for rigorously assessing probationary employees during the one-year probationary period?

    <p>To identify low-performing and potentially problematic employees</p> Signup and view all the answers

    According to the text, why does the author discuss the workers' compensation program in a book about leadership?

    <p>To emphasize the financial impact of workers' compensation on organizations</p> Signup and view all the answers

    What does the Los Angeles Times article mentioned in the text highlight about the workers' compensation system in Los Angeles?

    <p>It is plagued with fraud and abuse</p> Signup and view all the answers

    According to the text, why is the abuse of the workers' compensation system by top ranks in some organizations concerning?

    <p>It sets the tone for the entire organization</p> Signup and view all the answers

    According to the text, what is the purpose of the workers' compensation system for law enforcement in California?

    <p>To compensate injured workers for both on-duty and off-duty injuries</p> Signup and view all the answers

    According to the text, what effect does abuse of the workers' compensation system have on police organizations?

    <p>All of the above</p> Signup and view all the answers

    According to the text, what do good cops resent in relation to workers' compensation claims?

    <p>Good cops resent having to handle the full workload when colleagues file bogus claims</p> Signup and view all the answers

    According to the text, what does the author believe is the impact of leaders abusing the workers' compensation system?

    <p>All of the above</p> Signup and view all the answers

    According to the text, what is one way that agencies can minimize the potential for fraud or abuse in the workers' compensation system?

    <p>Establish effective claims reporting and investigation systems</p> Signup and view all the answers

    According to the text, what should be one of the follow-up steps when investigating a suspicious workers' compensation claim?

    <p>Looking at the claimant's misconduct history</p> Signup and view all the answers

    According to the text, why is it important to establish a program for injured officers to return to temporary light duty?

    <p>To prevent them from losing connection to the agency</p> Signup and view all the answers

    According to the text, what should be a key leadership objective when managing workers' compensation costs?

    <p>Minimizing fraud and abuse</p> Signup and view all the answers

    According to the text, what is the purpose of the workers' compensation system?

    <p>To favor the claimant and protect the injured worker</p> Signup and view all the answers

    What did CalPERS do in 2017 to address fraud and abuse in the workers' compensation system?

    <p>Issued a circular directing public agencies to scrutinize disability retirements more aggressively</p> Signup and view all the answers

    What did the circular from CalPERS instruct public agencies to do?

    <p>All of the above</p> Signup and view all the answers

    What impact does fraud and abuse in the workers' compensation system have on legitimate claimants?

    <p>The system may be tightened, potentially hurting legitimately injured workers</p> Signup and view all the answers

    According to the text, what is the importance of maintaining frequent, meaningful contact with employees in an organization?

    <p>It helps to resolve workers' compensation claims more quickly.</p> Signup and view all the answers

    What does the text suggest about using the workers' compensation system to get rid of problematic employees?

    <p>It leads to mediocrity or worse.</p> Signup and view all the answers

    What is the author's advice regarding employees who are suspected of abusing the workers' compensation system?

    <p>Conduct an aggressive investigation and defense to uncover the truth.</p> Signup and view all the answers

    According to the text, what type of test is widely used in selecting law enforcement applicants or those seeking promotion?

    <p>Intelligence Quotient (IQ) tests</p> Signup and view all the answers

    What is the main purpose of job testing?

    <p>To assess the skills, abilities, and intellectual capabilities of applicants</p> Signup and view all the answers

    According to the text, what did Albert Einstein say about intellect?

    <p>&quot;We should take care not to make the intellect our God; it has, of course, powerful muscles, but no personality.&quot;</p> Signup and view all the answers

    According to the text, what was Abraham Lincoln's main focus when he was elected as President?

    <p>Leading men into battle</p> Signup and view all the answers

    According to the text, what did the author learn from the great leaders he respected?

    <p>The need to be there during difficult times</p> Signup and view all the answers

    According to the text, what happens when individual members of an organization don't feel part of a larger purpose?

    <p>They withdraw from the effort and tend to be ineffective</p> Signup and view all the answers

    According to the text, what is the key to transforming law enforcement agencies into more effective and accountable organizations?

    <p>Showing care and support for employees</p> Signup and view all the answers

    According to the text, why did the author start the Peer Support Team in the early 1990s?

    <p>To minimize the damage done to individuals involved in critical incidents</p> Signup and view all the answers

    According to the text, what is the main advantage of having a well-rounded background and having done most jobs in an agency?

    <p>Possessing legitimacy and credibility</p> Signup and view all the answers

    According to the text, what is the fundamental task of leaders, as argued by the authors of Primal Leadership—Realizing the Power of Emotional Intelligence?

    <p>To prime good feeling in those they lead</p> Signup and view all the answers

    According to the text, what is the importance of caring about others in a large organization with many employees and competing demands for your time?

    <p>To maintain moral authority to accomplish organizational goals</p> Signup and view all the answers

    According to the text, what does the author encourage readers to do regarding emotional intelligence and resonance?

    <p>Think back to moments of inspiration or encouragement from bosses</p> Signup and view all the answers

    According to the text, what does emotional leadership NOT mean?

    <p>Losing control and wearing emotions on one's sleeve</p> Signup and view all the answers

    According to the text, what are some examples of 'little but significant things' that leaders can do to make a difference in the workplace?

    <p>Learn the names of employees and praise them in public</p> Signup and view all the answers

    According to the text, what impact did the supervisor's demeanor have on the employee in the meeting?

    <p>Killed any chance of the employee feeling like a valued team member</p> Signup and view all the answers

    According to Peter Salovey and John D. Mayer, emotional intelligence refers to one's ability to perceive, control, and evaluate emotions in oneself and others, and using that information to guide one's thinking and actions. What are the four parts of emotional intelligence, as described by Salovey and Mayer?

    <p>The ability to perceive body language and non-verbal indicators, the ability to reason using emotions, the ability to understand emotions, and the ability to manage emotions.</p> Signup and view all the answers

    According to the text, what are the soft skills that many call the soft skills, as opposed to hard skills like technical expertise, budget planning or writing abilities?

    <p>Emotional intelligence skills</p> Signup and view all the answers

    According to the text, what is one way to forge the bonds necessary for any organization to become an effective team?

    <p>Recognizing the emotional needs of employees and projecting the department's concern during a crisis</p> Signup and view all the answers

    According to the text, what is the potential consequence of losing the respect and trust of those around you?

    <p>Lowered morale and productivity in organizations</p> Signup and view all the answers

    Which of the following is NOT considered a soft skill for effective leadership?

    <p>Writing and speaking well</p> Signup and view all the answers

    What is the impact of focusing solely on hard sciences in education?

    <p>Students will struggle with interpersonal skills</p> Signup and view all the answers

    What is the author's view on the importance of technical competence and emotional intelligence in leadership?

    <p>Both technical competence and emotional intelligence are equally important</p> Signup and view all the answers

    Which of the following is NOT a test for emotional intelligence mentioned in the text?

    <p>SASQ</p> Signup and view all the answers

    What is the relationship between hard and soft skills in leadership?

    <p>Both hard and soft skills are equally important</p> Signup and view all the answers

    What did Orange County Sheriff Sandra Hutchens believe are fundamental requirements for law enforcement applicants?

    <p>Diversity and strong people skills</p> Signup and view all the answers

    What is the key to success for any police department?

    <p>Balancing hard and soft skills in leadership</p> Signup and view all the answers

    Why is it important for leaders to treat others with respect and dignity in the workplace?

    <p>All of the above</p> Signup and view all the answers

    What is the author's advice for leaders when it comes to accommodating employees' needs?

    <p>Accommodate employees as much as possible without jeopardizing operations</p> Signup and view all the answers

    What should leaders do if they are unable to accommodate employees' needs?

    <p>Provide a detailed explanation for why accommodation is not possible</p> Signup and view all the answers

    What is the potential consequence of leaders ignoring problem employees in the organization?

    <p>Diminishing the faith of good employees</p> Signup and view all the answers

    According to the author, what is the importance of the Grit factor in police work?

    <p>It is about the importance of hard work, perseverance, and resilience.</p> Signup and view all the answers

    What does the author equate grit with in police work?

    <p>Emotional intelligence.</p> Signup and view all the answers

    What kind of applicants impressed the author the most during background interviews for the Santa Ana PD?

    <p>Applicants with a difficult childhood or poverty.</p> Signup and view all the answers

    According to the text, what does Admiral William McRaven credit for the success of the operation that killed Osama Bin-laden?

    <p>The efforts of his team</p> Signup and view all the answers

    What did Admiral McRaven ask the cameraman to do during the interview?

    <p>To cut the filming</p> Signup and view all the answers

    According to the text, what qualities did President Obama describe Admiral McRaven with?

    <p>Accomplished, competent, humble</p> Signup and view all the answers

    What did the author wonder about serving under Admiral McRaven?

    <p>What it would be like to work with a humble leader</p> Signup and view all the answers

    According to Ashley Merryman, what is true humility?

    <p>Recognizing one's strengths and weaknesses</p> Signup and view all the answers

    What did Owens and Heckman find in their research about humble leaders?

    <p>Their followers are more motivated and work harder</p> Signup and view all the answers

    According to the text, what are some keys to humility?

    <p>Admitting mistakes, listening to others, and celebrating team accomplishments</p> Signup and view all the answers

    What is the inescapable conclusion of the research on humility?

    <p>Humility is an indispensable trait in successful leaders</p> Signup and view all the answers

    According to the text, what is a key characteristic of effective supervisors and managers in law enforcement?

    <p>Having a high level of experience and credibility</p> Signup and view all the answers

    According to the text, what is the responsibility of a watch commander in law enforcement?

    <p>Ensuring the safety of the community and officers</p> Signup and view all the answers

    According to the text, what is a challenge for police executives in training new lieutenants and commanders?

    <p>Dealing with younger management ranks</p> Signup and view all the answers

    According to the text, what is a key factor in earning the respect of others as a law enforcement leader?

    <p>Exhibiting humility, hard work, competence, and integrity</p> Signup and view all the answers

    According to the text, what is one key component of being a humble leader?

    <p>Remaining close to the action and the work being done</p> Signup and view all the answers

    According to the text, what is the recommended action if your office is enclosed?

    <p>Walk around and sit at someone's desk to talk and get to know them better</p> Signup and view all the answers

    According to the text, what does Lincoln's example teach us about leadership?

    <p>Leaders should spend most of their time with the team</p> Signup and view all the answers

    According to the text, what is the consequence of a boss taking credit for the team's hard work?

    <p>It fuels resentment among the troops</p> Signup and view all the answers

    What qualities did Pope Francis bring to the papacy?

    <p>Humility, dedication, and life experience</p> Signup and view all the answers

    What did Pope Francis achieve in his two years as Pope?

    <p>Cleaning up and modernizing the Vatican Bank</p> Signup and view all the answers

    What does the author suggest readers do in relation to Pope Francis?

    <p>Look at what makes him consequential and apply the principles of humility to their leadership style</p> Signup and view all the answers

    What is the first step in building trust in management?

    <p>Leading by example</p> Signup and view all the answers

    What does the author emphasize as the main reason for staying in an organization?

    <p>Feeling like family</p> Signup and view all the answers

    What is the role of trust in building successful agencies?

    <p>It is the foundation</p> Signup and view all the answers

    What is the key attribute that a leader must have according to the U.S. Army's Field Manual 6-22?

    <p>Trust</p> Signup and view all the answers

    What happens when an organization lacks trust in its executive and management team?

    <p>Little is accomplished</p> Signup and view all the answers

    What is the role of emotional connection in building trust, according to the text?

    <p>Emotional connection is influenced by how actions are perceived</p> Signup and view all the answers

    What is the key to engendering trust in relationships?

    <p>Emotional connection</p> Signup and view all the answers

    What is one of the non-negotiable principles of leadership, according to the text?

    <p>Setting realistic expectations</p> Signup and view all the answers

    What is the consequence of leaders treating people in a condescending, autocratic manner?

    <p>They become largely ineffective</p> Signup and view all the answers

    What does the text suggest about pursuing personal interests while in a leadership position?

    <p>They should support the agency's goals and mission</p> Signup and view all the answers

    What is one of the key moments that tests a leader's trust and leadership skills?

    <p>During turbulent periods or major incidents</p> Signup and view all the answers

    What is the essential element in any workplace relationship, according to the text?

    <p>Trust</p> Signup and view all the answers

    What behavior can lead to the loss of trust in a workplace relationship?

    <p>Engaging in misconduct</p> Signup and view all the answers

    Why is it important for leaders to hold employees accountable for acts of misconduct?

    <p>To build trust</p> Signup and view all the answers

    What is one consequence of hoarding useful information in a workplace relationship?

    <p>Resentment</p> Signup and view all the answers

    What is one of the ways in which Pope Francis demonstrates humility?

    <p>He washes the feet of prisoners in Italian jails.</p> Signup and view all the answers

    What is the essential task of getting feedback from others?

    <p>To actively seek negative feedback from those around you.</p> Signup and view all the answers

    What is the link between a leader's embrace of negative feedback and his or her performance?

    <p>A leader's embrace of negative feedback has a positive impact on his or her performance.</p> Signup and view all the answers

    What is one of the ways in which great leaders use their empathy and self-awareness?

    <p>To consciously seek feedback regarding their leadership style.</p> Signup and view all the answers

    What did the Santa Ana police department do to build trust with the community?

    <p>They asked the community to call them anytime they needed help</p> Signup and view all the answers

    What did the Santa Ana police department do during difficult times, like an officer-involved shooting?

    <p>They met with the affected neighborhood and provided as much information as possible</p> Signup and view all the answers

    Why did the community in Santa Ana tax themselves to build a new administration building and jail?

    <p>They wanted to show their support for the police department</p> Signup and view all the answers

    Why did the young officer stay in the Santa Ana police department?

    <p>Because he felt that the department cared for the community and the employees</p> Signup and view all the answers

    According to the text, who is widely considered the Father of modern policing?

    <p>Sir Robert Peel</p> Signup and view all the answers

    What was the first full-time, professional police force established by Sir Robert Peel called?

    <p>London Metropolitan Police</p> Signup and view all the answers

    Which Scottish town was the first to set up their police force based on the model established by the City of Glasgow Police?

    <p>Edinburgh</p> Signup and view all the answers

    According to Sir Robert Peel's principles, what is the role of the police in preventing crime and disorder?

    <p>To prevent crime and disorder as an alternative to their repression by military force and severity of legal punishment</p> Signup and view all the answers

    What is one of the key principles of building community trust, according to the text?

    <p>Demonstrating impartial service to law</p> Signup and view all the answers

    What is the potential consequence of not maintaining community trust, according to the text?

    <p>Decreased effectiveness, innovation, and productivity</p> Signup and view all the answers

    What do successful police chiefs do to handle challenging incidents, according to the text?

    <p>Use the goodwill banked over the years</p> Signup and view all the answers

    What is one of the ways in which poor morale in the workplace can manifest itself, according to the text?

    <p>Covert guerrilla warfare</p> Signup and view all the answers

    According to the text, what is one of the first steps that Bill Bratton took in every agency where he worked?

    <p>Measure officer morale</p> Signup and view all the answers

    According to the text, what is one of the potential consequences of ignoring morale issues in an organization?

    <p>Diminished return on efforts to improve the situation</p> Signup and view all the answers

    What is one of the ways suggested in the text to deal with morale issues in an organization?

    <p>Promptly admit there is a problem</p> Signup and view all the answers

    What is the definition of morale according to sociologist Alexander Leighton?

    <p>The capacity of a group of people to pull together persistently and consistently in pursuit of a common purpose.</p> Signup and view all the answers

    According to the text, what are some concrete results of high morale in an organization?

    <p>All of the above.</p> Signup and view all the answers

    What did the author learn from a technology policy issue in the past?

    <p>It is important to acknowledge and address morale problems in an organization.</p> Signup and view all the answers

    According to the text, what is the role of the chief executive in addressing morale problems?

    <p>To display a sense of shared sacrifice and call for the entire team to focus on the issues.</p> Signup and view all the answers

    Which country did John F. Kennedy never travel much to, but was still beloved in for his charisma and policies?

    <p>Latin America</p> Signup and view all the answers

    During which time period did John F. Kennedy make it a point to travel the world and learn about the strategic importance of many countries?

    <p>After his father became Ambassador to the United Kingdom</p> Signup and view all the answers

    According to the Washington Post, what aspect of John F. Kennedy's personal life was considered a flaw?

    <p>His relationships with young, beautiful women</p> Signup and view all the answers

    According to the text, what were some of the consequences of the Bay of Pigs invasion for President Kennedy and the United States?

    <p>All of the above</p> Signup and view all the answers

    Why did the military arrange for certain contingencies without telling President Kennedy?

    <p>They saw him as weak and indecisive</p> Signup and view all the answers

    Why did the Bay of Pigs invasion fail?

    <p>All of the above</p> Signup and view all the answers

    Why did President Kennedy approve the Bay of Pigs invasion despite the flawed planning and intelligence?

    <p>All of the above</p> Signup and view all the answers

    According to the text, what is one potential consequence of leaders deferring to their subordinates based on their experience?

    <p>Leaders may miss opportunities to question flawed strategies</p> Signup and view all the answers

    What is one similarity between the leadership of Kennedy and Lincoln?

    <p>Both leaders faced major crises</p> Signup and view all the answers

    What is one reason why Lincoln deferred to McClellan despite his doubts about his strategy?

    <p>Lincoln was not a military man and deferred to McClellan's expertise</p> Signup and view all the answers

    What is one consequence of McClellan's contemptuous attitude towards Lincoln and his defiance of the President's suggestions?

    <p>McClellan was removed from his position</p> Signup and view all the answers

    According to the text, what was the reason for the contamination of Flint's water supply?

    <p>Corrosion inhibitors were not added to prevent lead leaching</p> Signup and view all the answers

    According to the text, what did the Governor of Michigan claim in congressional hearings?

    <p>He trusted experts and career bureaucrats</p> Signup and view all the answers

    According to the text, what did the EPA administrator claim in congressional hearings?

    <p>The EPA received inaccurate information from Michigan officials</p> Signup and view all the answers

    According to the text, what did the author find when researching the issue of water contamination in Flint?

    <p>The author found the answer from a document at the CDC</p> Signup and view all the answers

    According to the text, why did Kennedy develop a distrust of the CIA and the military leadership?

    <p>They failed to provide him with accurate information during the Bay of Pigs invasion</p> Signup and view all the answers

    According to the text, what was the main reason why the Soviet Union tried to sneak strategic missiles into Cuba?

    <p>They felt threatened by the aggressive and offensive actions of the United States</p> Signup and view all the answers

    According to the text, what approach did Kennedy take during the Cuban Missile Crisis?

    <p>A multi-faceted approach that involved both military readiness and diplomatic efforts</p> Signup and view all the answers

    According to the text, what ultimately resolved the Cuban Missile Crisis?

    <p>The United States quietly promised to remove its own missiles from Turkey and never invade Cuba again</p> Signup and view all the answers

    According to the text, why are there over 500,000 technology jobs open in our nation today?

    <p>Companies can't find qualified workers to fill them</p> Signup and view all the answers

    What is the author's view on the government's approach to providing unemployment and welfare to workers who lost jobs in the rust belt and elsewhere?

    <p>It is a temporary and costly approach</p> Signup and view all the answers

    According to the text, what is the author's opinion on the approach to recruitment, hiring, training, and community problem solving in law enforcement?

    <p>It is a short-term fix</p> Signup and view all the answers

    According to the text, what is the primary goal of public safety organizations?

    <p>To ensure community safety</p> Signup and view all the answers

    What is a key quality that strategic organizations possess?

    <p>Ability to think and act strategically</p> Signup and view all the answers

    According to the text, what is the responsibility of a leader in public safety management?

    <p>To overcome bureaucratic obstacles</p> Signup and view all the answers

    What is the first step in overcoming the limitations of the civil service process and bureaucratic obstacles?

    <p>To understand the process and identify its limitations</p> Signup and view all the answers

    Which philosophy did many police agencies begin to embrace as a paradigm shift, focusing on treating the root causes of crime rather than its symptoms?

    <p>Problem-Oriented Policing (POP)</p> Signup and view all the answers

    What did the author's department do to institutionalize the problem-solving approach?

    <p>All of the above</p> Signup and view all the answers

    What was the result of the department's efforts to institutionalize COP and POP?

    <p>Resistance from some pockets of the agency</p> Signup and view all the answers

    What was the City's adoption of W. Edwards Deming's principles a supportive step towards?

    <p>Embracing the Quality movement</p> Signup and view all the answers

    According to the text, what does the SWOT analysis stand for?

    <p>Strengths, Weaknesses, Opportunities, Threats</p> Signup and view all the answers

    What is the primary goal of the strategic planning process?

    <p>To develop a vision for the agency or division</p> Signup and view all the answers

    What is the purpose of conducting a SWOT analysis in the strategic planning process?

    <p>To analyze the strengths, weaknesses, opportunities, and threats that pertain to the organization</p> Signup and view all the answers

    What does the author recommend if necessary during the strategic planning process?

    <p>Bringing in outside help</p> Signup and view all the answers

    According to the text, what is the Pareto Principle also known as?

    <p>The 80/20 rule</p> Signup and view all the answers

    What does the Pareto Principle suggest about focusing resources?

    <p>Focus on the 20% of activities that will get you 80% of the results</p> Signup and view all the answers

    What can law enforcement professionals do to focus their resources strategically?

    <p>Focus every officer, civilian employee, and technology like a laser beam on the areas or methods that are likely to have the biggest payoff</p> Signup and view all the answers

    What does the author emphasize as essential for the success of a strategy?

    <p>Excellent management skills and a good management team</p> Signup and view all the answers

    According to the text, what is the key difference between strategies and tactics?

    <p>Strategies guide the overall direction, while tactics determine the specific steps to achieve goals.</p> Signup and view all the answers

    What is the main responsibility of police executives in relation to strategies and tactics?

    <p>To ensure that all supervisors and managers understand the difference between strategies and tactics.</p> Signup and view all the answers

    What did the review of available data reveal about the Santa Ana Police Department's understanding of the department's mission and goals?

    <p>There was a disconnect between some officers' activities and the overall goals of the agency.</p> Signup and view all the answers

    According to the text, what is the role of management in helping front-line officers understand the organization's vision and goals?

    <p>To connect the day-to-day work of front-line officers to the organization's vision and goals.</p> Signup and view all the answers

    What is the importance of having systems in place in an organization?

    <p>All of the above</p> Signup and view all the answers

    What does the author believe is necessary for achieving success in a project?

    <p>Having a cohesive team with technocrats and skilled managers</p> Signup and view all the answers

    What is the author's analogy for interrelated programs in an organization?

    <p>The human body's skeletal system</p> Signup and view all the answers

    What is concurrent development in the context of public safety management?

    <p>A process of crafting initiatives or programs that reflect the needs and capabilities of the whole</p> Signup and view all the answers

    What is the purpose of creating a swim lane chart?

    <p>To illustrate project activities and responsibilities</p> Signup and view all the answers

    How can individual supervisors and managers use concurrent development?

    <p>By looking at how others are affected and working with them from the start</p> Signup and view all the answers

    What is the recommended action for agencies without a concurrent development process?

    <p>Institute a concurrent development process used by all</p> Signup and view all the answers

    Which of the following is a key benefit of benchmarking in public safety agencies?

    <p>Benchmarking allows agencies to compare their practices to industry standards.</p> Signup and view all the answers

    Where can you find an annual Best Practices guide for public safety agencies?

    <p>United States Conference of Mayors</p> Signup and view all the answers

    Which website provides evidence-based ratings and reviews of crime reduction and prevention programs?

    <p>Office of Justice Programs Crime Solutions</p> Signup and view all the answers

    According to the text, what lesson did the author learn from using Red Teams?

    <p>To think through the implications of change</p> Signup and view all the answers

    What does the author recommend when effecting change in an organization?

    <p>To strive to understand human behavior</p> Signup and view all the answers

    According to the text, what is a key aspect of developing a strategic plan?

    <p>Having trusted advisors poke holes in the plan</p> Signup and view all the answers

    According to the text, what is a key factor in earning the respect of others as a law enforcement leader?

    <p>Being highly focused on solving community problems</p> Signup and view all the answers

    According to the text, what is one of the challenges faced by police agencies in hiring the best candidates?

    <p>Decreasing candidate pools</p> Signup and view all the answers

    According to the text, why do tech CEOs believe that employees trained in liberal arts add value to their companies?

    <p>They possess critical thinking skills</p> Signup and view all the answers

    According to the text, what is the challenge for police agencies in creating a workplace that challenges employees?

    <p>Balancing policy manuals and directives</p> Signup and view all the answers

    According to the text, what was the purpose of the Community Oriented Policing (COP) program implemented by the Santa Ana Police Department in the 1970s?

    <p>To decrease property crime rates</p> Signup and view all the answers

    What was one of the main challenges faced by the COP program in the 2000s, as mentioned in the text?

    <p>Lack of participation from the Latino community</p> Signup and view all the answers

    What was the recommendation made by the author to reinvigorate and modernize the COP program?

    <p>Change the name of the COP Board to Police Advisory Board</p> Signup and view all the answers

    What lesson does the author share from their experience of trying to change the COP program?

    <p>Engage all stakeholders before making changes</p> Signup and view all the answers

    According to the text, what is the key trait of disruptors?

    <p>They challenge assumptions</p> Signup and view all the answers

    What is the main focus of benchmarking for investigative units in police agencies?

    <p>Comparing case clearance rates</p> Signup and view all the answers

    What is the primary goal of police leaders in changing the culture of their organizations?

    <p>Encouraging innovative thinking</p> Signup and view all the answers

    What is the main challenge faced by police departments in implementing community policing strategies?

    <p>Lack of resources</p> Signup and view all the answers

    According to the text, what does the term 'eating your own dog food' mean in the context of technology companies?

    <p>Using their own products or software internally</p> Signup and view all the answers

    According to the text, why is it important for public safety agencies to ask the question about living in a community where they operate?

    <p>To treat their residents and employees with dignity and respect</p> Signup and view all the answers

    According to the text, why is it important for organizations to 'eat their own dog food'?

    <p>To test the quality and utility of their products</p> Signup and view all the answers

    According to the text, what metrics help law enforcement agencies determine the state of their community?

    <p>Residents' perception of safety and fear of crime</p> Signup and view all the answers

    What is the purpose of the Wellbeing Index mentioned in the text?

    <p>To assess the happiness and satisfaction of residents</p> Signup and view all the answers

    What does the text suggest about the role of law enforcement agencies in community policing?

    <p>Law enforcement agencies should influence change in both traditional and soft metrics</p> Signup and view all the answers

    What is the potential impact of visible signs of disorder and rampant petty crime in a community?

    <p>Decreased feeling of normalcy</p> Signup and view all the answers

    According to the text, what data points does Predpol collect from a department's Records Management System to create crime predictions?

    <p>Crime type, crime location, and crime date/time</p> Signup and view all the answers

    According to Predpol, how does it generate predictions for where and when crimes are most likely to occur?

    <p>By applying algorithms to the collected data points</p> Signup and view all the answers

    What is the size of the small areas that Predpol pinpoints each day for potential crime occurrence?

    <p>500x500 feet</p> Signup and view all the answers

    According to the text, what does the Gross Domestic Product (GDP) measure?

    <p>The production of goods and services</p> Signup and view all the answers

    What are the three dimensions of the social progress index framework, as defined by the report mentioned in the text?

    <p>Basic human needs, foundations of wellbeing, and opportunity</p> Signup and view all the answers

    What does the author advocate for in terms of data collection in law enforcement organizations?

    <p>The collection of both hard and soft data</p> Signup and view all the answers

    What is one potential consequence of law enforcement agencies seeing themselves as islands, rather than parts of the whole?

    <p>Underperformance in many categories</p> Signup and view all the answers

    According to the text, what is the recommended approach to understanding the community's priorities and desires?

    <p>Chief executive and senior staff leading the effort</p> Signup and view all the answers

    According to the text, why is it important to seek input from the community frequently?

    <p>To understand the needs of the community</p> Signup and view all the answers

    According to the text, what can be a potential source of valuable information about how the police department is doing?

    <p>Random interviews with inmates</p> Signup and view all the answers

    According to the text, what is the unique responsibility of the chief executive in an organization?

    <p>To focus all strategies and tactics</p> Signup and view all the answers

    According to the text, what is the purpose of conducting formal research and regularly scheduled community meetings in strategic planning?

    <p>To supplement the agency's strategic planning cycle</p> Signup and view all the answers

    What is the SARA model advocated by Herman Goldstein for?

    <p>Designing good policing strategies</p> Signup and view all the answers

    What is the definition of Big Data according to Doug Wyllie?

    <p>The ability to mine huge amounts of data from diverse sources</p> Signup and view all the answers

    What is predictive policing?

    <p>A strategy combining traditional policing and data analysis to forecast crime</p> Signup and view all the answers

    Study Notes

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    Description

    "Leadership in Law Enforcement: Mastering the Basics Quiz" Test your knowledge on the essential principles of effective police leadership in today's challenging times. Explore topics such as leading by example, building high-performing teams, and fostering a culture of honesty. Discover the crucial role leadership plays in shaping officer behavior and the overall success of law enforcement agencies.

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