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Questions and Answers
Which type of performance measure tells you how you have done in a perspective?
Which type of performance measure tells you how you have done in a perspective?
- Key result indicators (KRIs) (correct)
- Performance indicators (PIs)
- Key Performance Indicators (KPIs)
- None of the above
What is the main purpose of Key Performance Indicators (KPIs)?
What is the main purpose of Key Performance Indicators (KPIs)?
- To evaluate the success of an organization (correct)
- To grow or spread something that is working
- To measure the size of something
- To set goals and priorities
What are the characteristics of KPIs according to the literature?
What are the characteristics of KPIs according to the literature?
- Relevant to and consistent with the specific organization's vision, strategy and objectives (correct)
- Limited to 5-8 metrics
- Vague and non-actionable
- Quantitative and qualitative measures
Which type of KPI is measured solely by a number?
Which type of KPI is measured solely by a number?
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Which type of KPI focuses more on experiences or feelings and the intangible value we place on them?
Which type of KPI focuses more on experiences or feelings and the intangible value we place on them?
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Which type of KPI is used to predict the outcome of a change in a process and confirm long-term trends in data?
Which type of KPI is used to predict the outcome of a change in a process and confirm long-term trends in data?
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Which type of KPI measures results after an action has taken place in order to reflect upon the success or failure of that initiative?
Which type of KPI measures results after an action has taken place in order to reflect upon the success or failure of that initiative?
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