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Questions and Answers
Which cultural value is emphasized by British managers in their approach to communication and interaction?
Which cultural value is emphasized by British managers in their approach to communication and interaction?
- Clear managerial decision-making
- Formal communication and procedures
- Frequent coordination meetings
- Good face-to-face communication (correct)
How do German managers typically resolve work-related issues?
How do German managers typically resolve work-related issues?
- Through frequent coordination meetings
- By emphasizing good face-to-face communication
- By relying on structure, rules, and routines (correct)
- By relying on communication and procedures
What were the notable differences between French and British managers involved in the construction of the Channel Tunnel?
What were the notable differences between French and British managers involved in the construction of the Channel Tunnel?
- British managers were more competitive and individualistic
- French managers were more competitive and individualistic (correct)
- British managers were more highly stressed
- French managers were collegial in approach
What is the key to successful companies' organizational strategy?
What is the key to successful companies' organizational strategy?
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What are the three dimensions of organizational culture in the three-dimensional model?
What are the three dimensions of organizational culture in the three-dimensional model?
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Study Notes
Management of Intercultural Communication
Cultural Values in Business
- Hofstede identified four dimensions of cultural values influencing national cultures:
- Individualism/Collectivism
- Power Distance
- Uncertainty Avoidance
- Masculinity/Femininity
- Cultural values are embedded within a society’s institutions and ideologies.
- Once cultural values are established, they tend to resist change.
Globalization and Cultural Dynamics
- Identity & Modernity: Cultures are influenced by the forces of globalization and the complexities of modern identity.
- Interculturalism and Hybridity: Cultures are dynamic, evolving, and can exist in multiple forms simultaneously.
- The debate between Cultural Determinism and Circumstances/Context highlights that culture can be influenced by situational factors rather than being static.
Linguistic and Non-Verbal Issues
- Comparative studies often assume perfect translation of concepts across cultures, which can lead to misunderstandings.
- American culture prioritizes individual rights, yet many American Muslims emphasize collective values derived from the Koran, highlighting cultural complexity.
Intercultural Communication Skills
- Communication patterns differ significantly between cultures; for example, Chinese managers engage in up to four times more upward communication compared to their American counterparts.
- Hierarchical structures are highly regarded in Chinese organizations, requiring approval from higher-ups for managerial decisions.
Corporate Social Responsibility (CSR)
- Applicability of Western CSR practices in Chinese firms remains uncertain, raising questions about cultural fit and effectiveness.
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