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Questions and Answers
Which types of customer service will the next two lessons focus on?
Which types of customer service will the next two lessons focus on?
- In person, over the phone, and in writing (correct)
- In person, through email, and online
- In person, over the phone, and online
- In person, through email, and in writing
What percentage of shoppers believe store employees don't care about their business?
What percentage of shoppers believe store employees don't care about their business?
- Exactly 60%
- Less than 20%
- Around 50%
- More than 80% (correct)
What percentage of shoppers take their business elsewhere when they believe store employees don't care?
What percentage of shoppers take their business elsewhere when they believe store employees don't care?
- Exactly 50%
- Almost 60% (correct)
- Around 70%
- Less than 40%
What is the potential consequence of store employees not caring about shoppers' business?
What is the potential consequence of store employees not caring about shoppers' business?
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What is the main focus of this lesson?
What is the main focus of this lesson?
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Which factor contributes to a business's success by creating customer loyalty?
Which factor contributes to a business's success by creating customer loyalty?
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What percentage of a company's sales are generated by repeat customers?
What percentage of a company's sales are generated by repeat customers?
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What happens to most companies without returning buyers?
What happens to most companies without returning buyers?
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What is one way to identify a loyal customer?
What is one way to identify a loyal customer?
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Why are loyal customers important to businesses?
Why are loyal customers important to businesses?
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