10 Questions
Which types of customer service will the next two lessons focus on?
In person, over the phone, and in writing
What percentage of shoppers believe store employees don't care about their business?
More than 80%
What percentage of shoppers take their business elsewhere when they believe store employees don't care?
Almost 60%
What is the potential consequence of store employees not caring about shoppers' business?
Losing a lot of potential business
What is the main focus of this lesson?
Issues and problems in face-to-face customer service
Which factor contributes to a business's success by creating customer loyalty?
Excellent customer service
What percentage of a company's sales are generated by repeat customers?
65%
What happens to most companies without returning buyers?
They struggle to survive
What is one way to identify a loyal customer?
They have a rewards card
Why are loyal customers important to businesses?
They provide free advertising
Test your knowledge on common problems with in-person customer service in this quiz. Explore the various challenges that arise in face-to-face interactions and learn how to effectively address them. Improve your customer service skills and enhance customer satisfaction with this informative quiz.
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