Podcast
Questions and Answers
Which types of customer service will the next two lessons focus on?
Which types of customer service will the next two lessons focus on?
What percentage of shoppers believe store employees don't care about their business?
What percentage of shoppers believe store employees don't care about their business?
What percentage of shoppers take their business elsewhere when they believe store employees don't care?
What percentage of shoppers take their business elsewhere when they believe store employees don't care?
What is the potential consequence of store employees not caring about shoppers' business?
What is the potential consequence of store employees not caring about shoppers' business?
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What is the main focus of this lesson?
What is the main focus of this lesson?
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Which factor contributes to a business's success by creating customer loyalty?
Which factor contributes to a business's success by creating customer loyalty?
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What percentage of a company's sales are generated by repeat customers?
What percentage of a company's sales are generated by repeat customers?
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What happens to most companies without returning buyers?
What happens to most companies without returning buyers?
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What is one way to identify a loyal customer?
What is one way to identify a loyal customer?
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Why are loyal customers important to businesses?
Why are loyal customers important to businesses?
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