Mastering Hostess Etiquette

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What is the position layout for the hostesses at the door?

Two hostesses at the door, one behind the desk and one next to the desk. When fully manned, one hostess to be present on the ground floor.

How should the hostess greet the guest?

Always greet the Guest with the “Hand on Heart” gesture.

What should the hostess ask the guest if they have a reservation?

May I have your last name ./ May I know under which name.

What should the hostess ask the guest if they do not have a reservation?

Proceed with 'Walk In' process. Signup and view all the answers

What question should the hostess ask the guest to identify if they are In House or External?

Are you staying with us in the resort? Signup and view all the answers

Always greet the Guest with the ______ gesture.

Hand on Heart Signup and view all the answers

You should familiarize yourself about next slot availability when opening the door at ______ pm.

5:55 Signup and view all the answers

Identify if Guest is ______ or External.

In House Signup and view all the answers

'Are there any dietary requirements or food intolerances that we should be ______ of?'

aware Signup and view all the answers

'May I have your last ______ ./ May I know under which name.'

name Signup and view all the answers

Tag the Guest Type: - In House / In House ATR - ______

External Signup and view all the answers

Tag the Guest Type: - In House / In House ATR - External - Google Booking – Booked by Google Website + In house/External Guest - TripAdvisor – Booked through TA website + In house/External Guest - Request Booking – Booked through SEVENROOMS Request option + In house/External Guest - Terrace Walk in – Walk in Guest from the terrace side + In house/External Guest 2. Tag the Package External - Always A La Carte In house – Accordingly to the package mentioned in Opera o RO – A la Carte o Others - ______

accordingly Signup and view all the answers

If applicable Tag Last Night, Special Occasion, Special Attention, Seating Area (Terrace) Add Reservation ______

Notes Signup and view all the answers

In House - Room Number - Number of adults + kids - Package - Yes/No (post) - Checkout Date. ( if checking out next day without date - LAST NIGHT TAG) - Any additional relevant note (if any) o Add Reservation ______

Notes Signup and view all the answers

In House - Room Number - Number of adults + kids - Package - Yes/No (post) - Checkout Date. ( if checking out next day without date - LAST NIGHT TAG) - Any additional relevant note (if any) o Add Reservation ______

Notes Signup and view all the answers

Tag the Guest Type: - In House / In House ATR - External - Google Booking – Booked by Google Website + In house/External Guest - TripAdvisor – Booked through TA website + In house/External Guest - Request Booking – Booked through SEVENROOMS Request option + In house/External Guest - Terrace Walk in – Walk in Guest from the terrace side + In house/External Guest

<ol start="2"> <li>Tag the Package External - Always A La Carte In house – Accordingly to the package mentioned in Opera o RO – A la Carte o Others - accordingly</li> </ol> Signup and view all the answers

Tag Last Night, Special Occasion, Special Attention, Seating Area (Terrace) Add Reservation

If applicable Signup and view all the answers

Add Reservation Notes In House - Room Number - Number of adults + kids - Package - Yes/No (post) - Checkout Date. ( if checking out next day without date - LAST NIGHT TAG) - Any additional relevant note (if any)

Mastering Hostess Etiquette

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Questions and Answers

What is the position layout for the hostesses at the door?

How should the hostess greet the guest?

What should the hostess ask the guest if they have a reservation?

What should the hostess ask the guest if they do not have a reservation?

What question should the hostess ask the guest to identify if they are In House or External?

Always greet the Guest with the ______ gesture.

You should familiarize yourself about next slot availability when opening the door at ______ pm.

Identify if Guest is ______ or External.

'Are there any dietary requirements or food intolerances that we should be ______ of?'

'May I have your last ______ ./ May I know under which name.'

Tag the Guest Type: - In House / In House ATR - ______

If applicable Tag Last Night, Special Occasion, Special Attention, Seating Area (Terrace) Add Reservation ______

In House - Room Number - Number of adults + kids - Package - Yes/No (post) - Checkout Date. ( if checking out next day without date - LAST NIGHT TAG) - Any additional relevant note (if any) o Add Reservation ______

In House - Room Number - Number of adults + kids - Package - Yes/No (post) - Checkout Date. ( if checking out next day without date - LAST NIGHT TAG) - Any additional relevant note (if any) o Add Reservation ______

Tag Last Night, Special Occasion, Special Attention, Seating Area (Terrace) Add Reservation

Add Reservation Notes In House - Room Number - Number of adults + kids - Package - Yes/No (post) - Checkout Date. ( if checking out next day without date - LAST NIGHT TAG) - Any additional relevant note (if any)

Add Reservation Notes External - Guest Type - Package If applicab.

Always greet the Guest with the

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