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Questions and Answers
Which part of the call reporting dashboard is solely devoted to outgoing calls?
Which part of the call reporting dashboard is solely devoted to outgoing calls?
- The second part (correct)
- The filter tab
- The first part
- The Refresh button
What does the 'Answered' filter in the 'Call Status' field show?
What does the 'Answered' filter in the 'Call Status' field show?
- The total number of calls
- The average duration of all incoming calls
- The number of calls that entered the system for the first time
- The number of calls that were answered (correct)
What does the 'Top Call Sources' section in the call reporting dashboard provide?
What does the 'Top Call Sources' section in the call reporting dashboard provide?
- The total number of calls received (correct)
- The count of calls that entered the system for the first time
- The average duration of all incoming calls
- The number of calls that were answered
Which section of the outgoing calls dashboard displays the total count of calls made and the names of team members responsible for these outgoing calls?
Which section of the outgoing calls dashboard displays the total count of calls made and the names of team members responsible for these outgoing calls?
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What information does the table in the 'Outgoing' section of the dashboard display?
What information does the table in the 'Outgoing' section of the dashboard display?
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Which column option allows you to choose specific elements to analyze in the dashboard?
Which column option allows you to choose specific elements to analyze in the dashboard?
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