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Questions and Answers
What is the main purpose of the letter?
What was the specific problem with the Olympia Hotel?
What was the problem with the food served at the hotel restaurant?
What language feature was used to move from one problem to the next?
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What tone is the writer advised to use in the letter?
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What is the structure of the letter?
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How does the letter end?
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Study Notes
Writing a Formal Letter of Complaint
- The letter is a formal complaint about the service received on a holiday with Feel Free Travel.
- The complaint is specific to the accommodation and food on an 8-day tour of Greece.
- The writer highlights that the brochure promised "clean, mid-range hotels" but the Olympia Hotel was dirty and the Opera Hotel was in a noisy and unsafe part of town.
- The brochure also stated that all meals were included, but the food served at the hotel restaurant was not up to standard.
- The writer used connectors, such as "Firstly" and "Secondly", to move from one problem to the next.
- Passive voice was used to explain what happened to the writer, for example, "I was shocked by the food that we were served".
- Reported speech was used to describe information from the brochure, such as "your brochure said that we would stay in 'clean, mid-range hotels'".
- The letter is structured into paragraphs, with the first introducing the complaint and giving essential details such as the location and time.
- The next paragraphs give further details of the problem, using connectors to move from one issue to the next.
- The letter ends with a statement of what the writer wants to happen next, such as "I feel that I am entitled to a refund to compensate for this terrible service".
- Adjectives are used to show the writer's feelings, for example, "extremely disappointed" and "very anxious".
- The writer is advised to use a calm and polite tone to make the letter effective.
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Description
"Test Your Formal Letter Writing Skills: Complaint Letter Edition" - Want to improve your writing skills and learn how to effectively write a formal letter of complaint? Take this quiz to test your knowledge on the key elements of a complaint letter, including structure, language, and tone. With a focus on a specific scenario involving a holiday with Feel Free Travel, this quiz will challenge your ability to use connectors, passive voice, and reported speech to convey the issues you faced. Sharpen your writing skills and learn
