Mastering Effective Communication

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Questions and Answers

What are the three factors that can help achieve credibility in communication?

  • Consistency, compassion, and charisma
  • Confidence, clarity, and creativity
  • Cooperation, curiosity, and courage
  • Competence, caring, and character (correct)

What are the three elements of credibility that can be achieved through communication?

  • Competence, caring, and character (correct)
  • Compassion, creativity, and charisma
  • Consistency, clarity, and confidence
  • Confidence, charisma, and creativity

What are the components of the AIM/3x3 writing process?

  • Planning, audience analysis, and feedback (correct)
  • Information, message, and design
  • Reviewing, proofreading, and tone
  • Writing, tone, and style

What are the components of the AIM/3x3 writing process?

<p>Planning, audience analysis, information, message, writing, tone, style, design, reviewing, proofreading, and feedback (A)</p> Signup and view all the answers

What are the three qualities that writing should have?

<p>Completeness, conciseness, and naturalness (C)</p> Signup and view all the answers

What are the three characteristics of effective writing?

<p>Complete, concise, and natural (D)</p> Signup and view all the answers

What does reviewing involve?

<p>Conducting a FAIR test and getting feedback (D)</p> Signup and view all the answers

What does reviewing involve?

<p>Conducting a FAIR test and getting feedback (C)</p> Signup and view all the answers

When should direct and indirect patterns of organization be used in writing?

<p>Based on the audience's interest level (B)</p> Signup and view all the answers

Which patterns of organization should be used based on the audience's interest level?

<p>Direct and indirect (B)</p> Signup and view all the answers

What is the purpose of outlines in effective writing?

<p>To identify main points and supporting arguments (A)</p> Signup and view all the answers

What is the purpose of outlines in effective writing?

<p>(A)</p> Signup and view all the answers

How can stories and presentations enhance recall and response?

<p>By personalizing and evoking emotions (B)</p> Signup and view all the answers

According to Julian Treasure, what are the four cornerstones for powerful speech?

<p>Honesty, authenticity, integrity, and love (D)</p> Signup and view all the answers

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Study Notes

  1. Credibility is important for communication and can be achieved through competence, caring, and character.
  2. The AIM/3x3 writing process involves planning, audience analysis, information, message, writing, tone, style, design, reviewing, proofreading, and feedback.
  3. Writing should be complete, concise, and natural.
  4. Reviewing involves conducting a FAIR test and getting feedback.
  5. Direct and indirect patterns of organization should be used based on the audience's interest level.
  6. Outlines are essential for effective writing and help identify main points and supporting arguments.
  7. Stories and presentations can boost recall and response.
  8. Julian Treasure's four cornerstones for powerful speech are honesty, authenticity, integrity, and love.
  9. Toolbox for oral communication includes register, timbre, prosody, pace, pitch, and volume.
  10. Presentations should include a preview, view, and review, and attention-getters should be personalized and emotion-evoking.

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