Decision Making Skills Quiz & Flashcards

Study Notes

The feeling of helplessness when something bad happens and you cannot do anything to stop it is frustrating.
Managers must learn how to conserve their energy and direct their attention toward those things that they can change.
Steven Covey has summarized and provided guidance on how to deal with situations that are within control, influence, and beyond control.
Managers must focus their efforts on those activities that will produce maximum results.
Things within the span of control can be directly affected and changed.
Things within the sphere of influence require external resources and depend on others to act as desired.
Obstacles that are beyond the locus of control cannot be changed or altered.
Managers must recognize immovable obstacles and devise a plan to work around them.
Planning ahead and focusing on controllable factors will yield better results than trying to change uncontrollable factors.
Effective decision-making requires considering the three levels of performance: personal, team, and organizational.
To solve a problem, identify the root cause and make changes to resolve it.
An organization has three levels: organizational, process, and job/performer.
Top management makes big-picture decisions, while middle management determines workflows and resource allocations.
Frontline employees are where issues directly related to them occur.
To change performance effectively, approach the problem at least one level above where it is observed.
The guiding principle for changing performance is to address the root cause of the problem.
Fred, a service manager, has customer complaints due to technician inability to diagnose engine performance failures.
Fred's recommendations to resolve the problem involve different levels of the organization.
Overarching principles for decision-making include starting with an open mind, considering all options, and acknowledging biases.
Managers must facilitate decision-making and involve employees in the process.

Description

Are you a manager looking to improve your decision-making skills and tackle obstacles in the workplace? This quiz will test your knowledge on the concepts of control, influence, and beyond control, as well as the three levels of performance and organizational structure. Learn how to identify root causes of problems, approach issues at the appropriate level, and make effective decisions with the help of this quiz. Keywords: decision-making, management, performance, organizational structure, problem-solving.