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Mastering Customer Chat Interactions
6 Questions
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Mastering Customer Chat Interactions

Created by
@AngelicDravite

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Questions and Answers

Which digital contact method do studies show is the leading one?

  • Email
  • Forums
  • Live chat (correct)
  • Social media

    • What is one way to make chat interactions more personal and friendly?

  • Use personal pronouns (correct)
  • Use technical jargon
  • Keep chat exchanges long
  • Avoid using personal pronouns

    • Why is it important to keep chat exchanges short and concise?

  • To make it easier for the customer to comprehend and respond (correct)
  • To limit the amount of information shared
  • To save time for the customer service representative
  • To sound more professional and formal

    • Which of the following is an example of building rapport in a live chat conversation?

    <p>Apologizing for the delay in processing a return</p> Signup and view all the answers

    What is the recommended use of live chat in customer service?

    <p>To create memorable rapport</p> Signup and view all the answers

    In the example conversation, what is the estimated return processing time?

    <p>17 days</p> Signup and view all the answers

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