Mastering Crisis Communication
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Questions and Answers

Which section of the LAPD Supervisor's Field Operations Guide provides information on handling barricaded suspects?

  • Barricaded Suspects (correct)
  • Homicides
  • Fires
  • Air Crashes

    • What is the primary control objective for handling air crashes according to the LAPD Supervisor's Field Operations Guide?

  • Determine additional assistance needed
  • Provide a detailed size-up (correct)
  • Establish a location for the Staging Area
  • Control the crowd

    • In which section of the LAPD Supervisor's Field Operations Guide can you find information on media relations?

  • Media Relations (correct)
  • Special Events
  • Incident Command System
  • Operations Post Tasks

    • What is the control objective for handling storms and flooding according to the LAPD Supervisor's Field Operations Guide?

    <p>Provide a detailed size-up</p> Signup and view all the answers

    Which section of the LAPD Supervisor's Field Operations Guide provides information on after-action reporting?

    <p>After-Action Reporting</p> Signup and view all the answers

    According to the text, what should the Incident Commander do when a hostage is involved?

    <p>Notify Metropolitan Division</p> Signup and view all the answers

    What should be done before the SWAT team arrives, according to the text?

    <p>Have all witnesses or other involved persons at the command post</p> Signup and view all the answers

    How should the sides of the structure be numbered, according to the text?

    <p>From left to right</p> Signup and view all the answers

    What should be included in the diagram of the area and the involved building, according to the text?

    <p>A floor plan of the structure</p> Signup and view all the answers

    What should be done if a bomb threat is received, according to the text?

    <p>Evacuate the area</p> Signup and view all the answers

    According to the text, what is the responsibility of the Los Angeles Fire Department in the Unified Command?

    <p>Control of emergency vehicle ingress/egress routes</p> Signup and view all the answers

    What is the role of the Police Department in major air crashes, according to the text?

    <p>All of the above</p> Signup and view all the answers

    What should be done to ensure initial responders do not block roadways, as mentioned in the text?

    <p>Maintain ingress/egress routes</p> Signup and view all the answers

    What is the responsibility of the National Transportation Safety Board (NTSB) and the Federal Aviation Administration (FAA) in non-terror or criminal incidents, according to the text?

    <p>Primary investigative responsibility</p> Signup and view all the answers

    What should be done to establish a Joint Information Center (JIC), as mentioned in the text?

    <p>Complete necessary pages of ICS Form 201</p> Signup and view all the answers

    Which of the following is NOT a recommended action when dealing with a suicide attempt?

    <p>Become involved in the role of negotiator</p> Signup and view all the answers

    What should be done if small aircraft need to be removed from traffic ways?

    <p>Contact the Bureau of Street Maintenance via RACR Division or City Hall Operator</p> Signup and view all the answers

    In what situations is it necessary for authorized rescue personnel to move dead bodies?

    <p>To accomplish the rescue of injured persons</p> Signup and view all the answers

    What should be done if victims or aircraft parts are missing at a crash site?

    <p>Conduct a thorough, wide area search</p> Signup and view all the answers

    What should be done if military crash sites need to be photographed?

    <p>Preserve the scene until the appropriate military authorities arrive</p> Signup and view all the answers

    During containment operations, good cover is essential for officer safety. Cover offers protection from gunfire and allows the officer to safely observe the suspect’s position.

    <p>To protect officers from gunfire and allow them to observe the suspect's position</p> Signup and view all the answers

    The Incident Command Post should be established outside the inner perimeter. Consideration should be given to finding a strategic location that allows easy ingress and egress for responding personnel.

    <p>To ensure easy access for responding personnel</p> Signup and view all the answers

    Telephones should be used for making notifications and requests, especially when requesting SWAT. Communication should also be established with the suspect to seek and encourage surrender.

    <p>Telephone</p> Signup and view all the answers

    Do not allow non-police personnel to have contact with suspect. Do not use family or friends to negotiate with the suspect.

    <p>To maintain control of the situation</p> Signup and view all the answers

    Handling barricaded suspects is one of the specific assignments given to SWAT. SWAT has a dual role at the scene of a barricaded suspect: 1. SWAT gathers information and provides tactical solutions to the Incident Commander. 2. If requested by the Incident Commander, SWAT will employ a tactical plan to apprehend the barricaded suspect.

    <p>Gathering intelligence information and providing tactical solutions</p> Signup and view all the answers

    According to the text, what are the central guidelines that should be followed during the negotiation process?

    <p>Avoid face-to-face negotiations; Avoid third party negotiations; Do not offer transportation; Demands for weapons, drugs, or alcohol cannot be met; Subjects should not be allowed to go mobile; Communicate in English when possible; Do not have the subject surrender until officers at the scene are prepared to take the person into custody.</p> Signup and view all the answers

    According to the text, what are the control objectives for dealing with barricaded suspects?

    <p>Contain the suspect(s) by establishing an inner and outer perimeter; Evacuate the inner perimeter if necessary; Determine what crime(s) has been committed; Gather intelligence on the suspect from friends, relatives, or neighbors; Make telephonic contact with the suspect and request his surrender; Request a tactical frequency; Establish a traffic plan for residents and responding resources; Deploy an Urban Police Rifle(s); Broadcast suspect description; Diagram the location; &quot;4 C’s&quot;: Containment, Control, Communications, Coordination.</p> Signup and view all the answers

    According to the text, when should SWAT be immediately requested during a barricaded suspect situation?

    <p>When the suspect is probably armed; When the suspect is believed to have been involved in a criminal act or is a significant threat to the lives and safety of citizens and/or police; When the suspect is in a position of advantage, affording cover and concealment; or is contained in an open area and the presence or approach of police officers could precipitate an adverse reaction by the suspect; When the suspect refuses to submit to arrest.</p> Signup and view all the answers

    According to the text, what are the central guidelines that should be followed during the negotiation process?

    <p>Avoid face-to-face negotiations; Avoid third party negotiations; Do not offer transportation; Demands for weapons, drugs, or alcohol cannot be met</p> Signup and view all the answers

    What is the definition of a barricaded suspect, according to the text?

    <p>The suspect is probably armed; The suspect is believed to have been involved in a criminal act or is a significant threat to the lives and safety of citizens and/or police; The suspect is in a position of advantage, affording cover and concealment; or is contained in an open area and the presence or approach of police officers could precipitate an adverse reaction by the suspect; The suspect refuses to submit to arrest</p> Signup and view all the answers

    What is the primary role of SWAT at the scene of a barricaded suspect, according to the text?

    <p>Gather information and provide tactical solutions to the Incident Commander; Employ a tactical plan to apprehend the barricaded suspect; Negotiate with the suspect; Gather intelligence on the suspect from friends, relatives, or neighbors</p> Signup and view all the answers

    What is the recommended action regarding non-police personnel and negotiations with the suspect, according to the text?

    <p>Do not allow non-police personnel to have contact with suspect; Do not use family or friends to negotiate with the suspect; Introduce yourself by first name and as a representative of the Department; If the person attempting to commit suicide does not give their name, or refuses to respond, give them a name and continue to communicate</p> Signup and view all the answers

    According to the text, what is the primary responsibility of the initial communicator when establishing dialogue with a person attempting suicide?

    <p>Find out who, what, when, where, why - before making contact</p> Signup and view all the answers

    According to the text, what is the recommended language to communicate in during negotiations?

    <p>English</p> Signup and view all the answers

    What is the definition of a barricaded suspect, according to the text?

    <p>A suspect who is armed and involved in a criminal act</p> Signup and view all the answers

    What is the primary objective of containment during a barricaded suspect situation?

    <p>To prevent the suspect's escape</p> Signup and view all the answers

    What is the role of SWAT in handling barricaded suspects, according to the text?

    <p>To gather information and provide tactical solutions to the Incident Commander</p> Signup and view all the answers

    Study Notes

    Handling Barricaded Suspects

    • Information on handling barricaded suspects can be found in the LAPD Supervisor's Field Operations Guide.
    • The primary control objective is to contain the suspect while minimizing the risk of injury or death to innocent people and officers.

    Air Crash Response

    • The primary control objective is to preserve life and prevent further injury.
    • The Police Department's role is to secure the scene and prevent pilferage of aircraft parts.

    Media Relations

    • Information on media relations can be found in the LAPD Supervisor's Field Operations Guide.

    Storms and Flooding

    • The control objective is to protect life and property, while minimizing disruptions to the community.

    After-Action Reporting

    • Information on after-action reporting can be found in the LAPD Supervisor's Field Operations Guide.

    Hostage Situations

    • When a hostage is involved, the Incident Commander should prioritize the safe release of the hostages.

    SWAT Response

    • Before the SWAT team arrives, the perimeter should be secured, and the suspect's movements should be monitored.
    • SWAT has a dual role: gathering information and providing tactical solutions, as well as employing a tactical plan to apprehend the barricaded suspect.

    Structure Diagramming

    • The diagram of the area and the involved building should include the location of the suspect, hostages, and potential escape routes.
    • The sides of the structure should be numbered to facilitate communication among responders.

    Bomb Threats

    • If a bomb threat is received, the area should be evacuated, and the bomb squad should be notified.

    Unified Command

    • The Los Angeles Fire Department is responsible for firefighting and rescue operations in the Unified Command.

    Air Crash Investigation

    • The National Transportation Safety Board (NTSB) and the Federal Aviation Administration (FAA) are responsible for investigating non-terror or criminal incidents.

    Joint Information Center

    • A Joint Information Center (JIC) should be established to coordinate public information and minimize misinformation.

    Suicide Attempts

    • When dealing with a suicide attempt, do not try to negotiate; instead, prioritize the person's safety and try to get them to surrender.

    Aircraft Removal

    • If small aircraft need to be removed from traffic ways, the LAPD should coordinate with the FAA and the airline.

    Death Scene Investigation

    • Authorized rescue personnel should move dead bodies in certain situations, such as when they are in a hazardous location.

    Crash Site Investigation

    • If victims or aircraft parts are missing, a search operation should be conducted to locate them.

    Military Crash Sites

    • Military crash sites should be photographed to document the scene.

    Containment Operations

    • Good cover is essential for officer safety during containment operations, providing protection from gunfire and allowing observation of the suspect's position.

    Incident Command Post

    • The Incident Command Post should be established outside the inner perimeter, with consideration given to finding a strategic location for easy ingress and egress.

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    Related Documents

    Los Angeles Police Department Supervisor’s Field Operations Guide PDF

    Description

    Effective Communication in Crisis: Learn essential techniques for establishing productive dialogue in sensitive situations, including suicide prevention. This quiz will test your knowledge on key steps, such as gathering crucial information, staying calm, and introducing yourself appropriately. Sharpen your communication skills and enhance your ability to handle challenging scenarios.

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