Mastering Complaint Handling Procedures

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LavishConnemara
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18 Questions

Who is responsible for investigating citizen complaints?

Internal Affairs Sergeant

Under what circumstances will internal investigations be conducted?

When a chain of command investigation is not sufficient

What types of complaints will supervisors investigate?

All citizen complaints

When will corrective action be taken for substantiated complaints?

Always

Which statement accurately describes the standard of proof used in internal complaints?

The standard of proof used is a preponderance of evidence.

What action should Division personnel take if they observe misconduct of a criminal nature?

They should immediately report the observed misconduct to the Internal Affairs Bureau.

When will internal complaints be investigated if made more than 60 days after the alleged incident?

They will be investigated if approved by the Chief of Police.

What should be done if an investigation appears unnecessary?

Cancel the complaint

Who should receive a copy of a formal complaint of a non-criminal nature?

The involved employee's sergeant

What should be done if the complainant refuses to cooperate or cannot be located?

Proceed with the investigation

What should be done if the investigator discovers apparent misconduct not alleged in the original complaint?

Include it in the investigative package

Which department is responsible for recording and keeping track of the withdrawal of a complaint?

Internal Affairs Bureau

What is the meaning of the term 'Exonerated' in the context of the complaint process?

The alleged conduct occurred but was lawful with no misconduct substantiated

What should a supervisor do if they determine that a complainant knowingly made a false complaint of misconduct against an officer?

Include the basis for the false complaint in the body of the complaint investigation

Who is responsible for making the final disposition of a complaint?

Chief of Police

What should the involved officer do if the charges will not be filed by the Division and they intend to proceed independently through the Prosecutor's Office?

Notify their chain of command and the Legal Advisor's Office of their decision and all court actions regarding the case.

What should the chief do if there is probable cause to believe the offense of knowingly filing a false complaint has occurred?

Consult with the Legal Advisor and determine if the charge should be filed by the investigating supervisor.

What should personnel receiving notice of a complaint disposition do if they wish to appeal?

Forward a letter of appeal through the employee's sergeant to the chief within 14 calendar days of receipt of the disposition.

This quiz tests your knowledge on the process of handling unnecessary investigations and canceling complaints. Topics covered include forwarding copies of complaints, notifying involved parties, and making recommendations. Test your understanding of these procedures with this quiz.

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