Mastering Complaint Handling Procedures
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Questions and Answers

Who is responsible for investigating citizen complaints?

  • Supervisors
  • Internal Affairs Sergeant (correct)
  • Chief of Police
  • On duty sergeant
  • Under what circumstances will internal investigations be conducted?

  • When there are administrative investigations with other agencies
  • When there are allegations of a criminal offense
  • When the Chief of Police directs it
  • When a chain of command investigation is not sufficient (correct)
  • What types of complaints will supervisors investigate?

  • Sexual harassment and discrimination complaints
  • Internal investigations
  • All citizen complaints (correct)
  • Administrative investigations with other agencies
  • When will corrective action be taken for substantiated complaints?

    <p>Always</p> Signup and view all the answers

    Which statement accurately describes the standard of proof used in internal complaints?

    <p>The standard of proof used is a preponderance of evidence.</p> Signup and view all the answers

    What action should Division personnel take if they observe misconduct of a criminal nature?

    <p>They should immediately report the observed misconduct to the Internal Affairs Bureau.</p> Signup and view all the answers

    When will internal complaints be investigated if made more than 60 days after the alleged incident?

    <p>They will be investigated if approved by the Chief of Police.</p> Signup and view all the answers

    What should be done if an investigation appears unnecessary?

    <p>Cancel the complaint</p> Signup and view all the answers

    Who should receive a copy of a formal complaint of a non-criminal nature?

    <p>The involved employee's sergeant</p> Signup and view all the answers

    What should be done if the complainant refuses to cooperate or cannot be located?

    <p>Proceed with the investigation</p> Signup and view all the answers

    What should be done if the investigator discovers apparent misconduct not alleged in the original complaint?

    <p>Include it in the investigative package</p> Signup and view all the answers

    Which department is responsible for recording and keeping track of the withdrawal of a complaint?

    <p>Internal Affairs Bureau</p> Signup and view all the answers

    What is the meaning of the term 'Exonerated' in the context of the complaint process?

    <p>The alleged conduct occurred but was lawful with no misconduct substantiated</p> Signup and view all the answers

    What should a supervisor do if they determine that a complainant knowingly made a false complaint of misconduct against an officer?

    <p>Include the basis for the false complaint in the body of the complaint investigation</p> Signup and view all the answers

    Who is responsible for making the final disposition of a complaint?

    <p>Chief of Police</p> Signup and view all the answers

    What should the involved officer do if the charges will not be filed by the Division and they intend to proceed independently through the Prosecutor's Office?

    <p>Notify their chain of command and the Legal Advisor's Office of their decision and all court actions regarding the case.</p> Signup and view all the answers

    What should the chief do if there is probable cause to believe the offense of knowingly filing a false complaint has occurred?

    <p>Consult with the Legal Advisor and determine if the charge should be filed by the investigating supervisor.</p> Signup and view all the answers

    What should personnel receiving notice of a complaint disposition do if they wish to appeal?

    <p>Forward a letter of appeal through the employee's sergeant to the chief within 14 calendar days of receipt of the disposition.</p> Signup and view all the answers

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