9 Questions
Which of the following is NOT one of the 5 tips to handle difficult clients?
Make promises you can't keep
How often should you reach out to a Tier 1 client?
Every other day
What is a good strategy for active listening?
Repeat the last few words of what the client is saying
What is the most important part of showing empathy?
Acknowledging the client's feelings and concerns
Who can you reach out to when you're unable to de-escalate a difficult client?
Secondaries
What are the benefits of building rapport with your client?
Potential referrals and bonuses
What is the purpose of repeating the last few words of what the client is saying during active listening?
To make the client feel heard and understood
What is the potential benefit of building rapport with your client?
Potential new referrals
Why is it important to avoid making promises you can't keep?
To maintain trust and credibility with clients
This quiz covers various strategies and tips for handling difficult clients effectively. Learn the importance of showing empathy, active listening, and knowing when to escalate issues. Discover how to engage in active listening to make clients feel heard and understood. Test your knowledge and improve your client management skills with this quiz!
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