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Questions and Answers
Which of the following is NOT one of the 5 tips to handle difficult clients?
Which of the following is NOT one of the 5 tips to handle difficult clients?
- Make promises you can't keep (correct)
- Escalate
- Active listening
- Show empathy
How often should you reach out to a Tier 1 client?
How often should you reach out to a Tier 1 client?
- Once a month
- Only when they reach out to you
- Once a week
- Every other day (correct)
What is a good strategy for active listening?
What is a good strategy for active listening?
- Ignore the client's concerns
- Repeat the last few words of what the client is saying (correct)
- Ask unrelated questions to show your engagement
- Interrupt the client to show your understanding
What is the most important part of showing empathy?
What is the most important part of showing empathy?
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Who can you reach out to when you're unable to de-escalate a difficult client?
Who can you reach out to when you're unable to de-escalate a difficult client?
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What are the benefits of building rapport with your client?
What are the benefits of building rapport with your client?
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What is the purpose of repeating the last few words of what the client is saying during active listening?
What is the purpose of repeating the last few words of what the client is saying during active listening?
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What is the potential benefit of building rapport with your client?
What is the potential benefit of building rapport with your client?
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Why is it important to avoid making promises you can't keep?
Why is it important to avoid making promises you can't keep?
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