34 Questions
Which of the following is an example of non-verbal communication?
Using sign language
What does metacommunication refer to?
The factors that influence how a message is perceived
What is the denotation of the word 'dog'?
A four-legged creature
Which of the following factors can influence verbal communication?
All of the above
Which of the following is NOT a factor that influences communication?
Physical setting
Active listening is an intentional form of listening that involves all of the following EXCEPT:
Ignoring nonverbal cues
Which component of active listening involves maintaining eye contact and avoiding distractions?
Giving the speaker your undivided attention
What is the goal of active listening in client-centered care?
To understand what the client is trying to communicate
Which model of communication focuses only on the sending and receiving of messages and does not necessarily consider communication as enabling the development of co-created meanings?
Linear Communication Model
Which model of communication is defined as a reciprocal interactive process where both the sender and receiver influence each other's messages and responses?
Transactional Communication Model
What is convergence in the context of communication?
The adjustment of speech and language to accommodate others
What is the purpose of the communication process?
To be considerate of how the client may respond
Which of the following best describes therapeutic communication?
A complex interactive process used in health care to help clients achieve health-related goals.
What is the importance of good communication in nursing practice?
It is the foundational and fundamental building block to client care.
What is the definition of a therapeutic relationship?
An alliance whereby the nurse and client meet for a period to achieve health related treatment goals.
What is the difference between therapeutic communication and conversation with social situations with family and friends?
Therapeutic communication involves exchanging information, thoughts, and feelings among people using speech or other means, while conversation with social situations focuses on personal and social topics.
Which non-verbal skill is indicated by the acronym SOLER in active listening?
Ensuring open posture
What does the letter 'R' in the acronym SOLER stand for?
Relax
What does the acronym SOLER stand for?
Sitting Open Leaning Eye Relaxing
Which non-verbal cue indicates that you are open to what the other person is saying?
Uncrossed arms and legs
What is the purpose of asking questions in active listening?
To assess and gather information
When is asking questions necessary in the nursing process?
In all phases, including the Assessment Phase
Which of the following is an example of nonverbal communication?
Smiling
Which of the following is NOT a factor regarding nonverbal communication?
Verbal communication
What does eye contact often determine in communication?
The level of trust
What can incongruence between verbal communication and nonverbal behavior highlight?
Client concerns
Which of the following is NOT a characteristic of therapeutic communication?
Has rules and boundaries
What is the purpose of therapeutic communication?
To help the patient cope more effectively with their situation
What is the importance of confidentiality in nursing practice?
All of the above
What is the goal of communication with clients in nursing practice?
To teach and work towards goal achievement
Which of the following is NOT a characteristic of therapeutic communication?
Individualized strategies
Which of the following is NOT a purpose of therapeutic communication?
Providing information and moving toward goal achievement
Which of the following is NOT a standard of professional communication in nursing practice?
Collaboration with clients in the plan of care
Which of the following is NOT a way to maintain confidentiality in healthcare?
Sharing client information via email
Discover the 24 factors that influence communication with clients in this quiz. Test your knowledge on topics such as experiences, culture, language, and environmental factors. Understand how these elements impact client communication and learn to build strong relationships based on age, education, and more.
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