Podcast
Questions and Answers
Which of the conversations in the boxes would you consider difficult. Why.
Which of the conversations in the boxes would you consider difficult. Why.
quitting your job, firing someone, admitting failure to someone, dealing with a very upset customer, refusing to lend money to someone, confronting a friend about their behaviour, negotiating terms of a contract
Would it be easier for you to have these conversations in your first language rather than in English. Why/Why not.
Would it be easier for you to have these conversations in your first language rather than in English. Why/Why not.
It might be easier to have these conversations in their first language because they would be more comfortable expressing themselves and understanding the nuances of the conversation.
What advice would you give to someone who finds these types of conversations difficult.
What advice would you give to someone who finds these types of conversations difficult.
Some advice would be to prepare beforehand, stay calm and composed, actively listen to the other person, and try to find a mutually beneficial solution.
Which of the conversations in the boxes have you had. Choose one and share some details (how easy or difficult it was, what the outcome was, etc.)
Which of the conversations in the boxes have you had. Choose one and share some details (how easy or difficult it was, what the outcome was, etc.)
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You need to ______ your emotions from the subject.
You need to ______ your emotions from the subject.
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Make sure to _______ the bomb carefully before attempting to defuse it.
Make sure to _______ the bomb carefully before attempting to defuse it.
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The police were able to _______ the situation and bring it under control.
The police were able to _______ the situation and bring it under control.
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I need to _______ the wires in order to fix the electrical problem.
I need to _______ the wires in order to fix the electrical problem.
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