20 Questions
What is the first step in the CAPS Lock procedure during a Synchronous Video Telehealth visit?
Review the emergency contact information
What information is required from the telepresenter in the Emergency Handoff Procedures?
Patient's location and contact information
What is the purpose of the CAPS Lock procedure in a Synchronous Video Telehealth visit?
To direct emergency response to the patient's location
What contact information is necessary to reach a primary emergency point of contact at the patient’s location?
Phone number and other agreed-upon contact information
Where is the emergency contact information for the patient’s location accessed from?
Virtual Care Manager
What should the telehealth health care professional do if a patient emergency occurs during the telehealth visit?
Contact the patient site point of contact
What is the role of the telehealth health care professional during a patient emergency?
To stay on camera and assist with the emergency
What happens if an emergency occurs before or after the video visit?
The patient site staff will follow local protocol for emergency handoff process
What is a warm handoff of care?
Handing off the patient to the local clinical team or emergency personnel
Who ensures the arrival of the patient site emergency personnel during a patient emergency?
The telehealth health care professional
Who is the primary emergency point of contact at the patient location for Telehealth handoff procedures?
TelePresenter
What must the staff serving as an emergency point of contact at a patient location maintain access to?
The phone or other previously agreed upon communication modality
What will the telehealth healthcare professional do if a patient medical, mental, or behavioral health emergency occurs during the telehealth visit?
Contact emergency services using e911
What is expected from the staff serving as an emergency point of contact during a telehealth visit?
Answer their phone when called
Where can the phones used by the TelePresenters for emergency response be used?
Anywhere in their clinic or another approved alternative method of communication
What is the primary mode of communication for TelePresenters during emergency situations in a Telehealth handoff?
Phone
What is the responsibility of staff serving as an emergency point of contact at a patient location if a medical, mental, or behavioral health emergency occurs?
Initiate a local emergency response
What is the alternative method of communication mentioned for TelePresenters during emergency situations?
Microsoft Teams
What is expected of the telehealth healthcare professional if a patient emergency occurs during the telehealth visit?
Contact emergency services using e911
Where can the phones used by TelePresenters for emergency response be used?
Anywhere in their clinic or another approved location
Test your knowledge on the CAPS Lock procedure and Emergency Handoff Procedures during Synchronous Video Telehealth visits. Learn about accessing emergency contact information and other essential elements.
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