Mastering CAPS Lock and Emergency Handoff in Telehealth

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What is the first step in the CAPS Lock procedure during a Synchronous Video Telehealth visit?

Start the exam

Reach a primary emergency point of contact

Review the emergency contact information (correct)

Verify the patient's location

What information is required from the telepresenter in the Emergency Handoff Procedures?

Patient's previous doctor's notes

Patient's medication list

Patient's medical history

Patient's location and contact information (correct)

What is the purpose of the CAPS Lock procedure in a Synchronous Video Telehealth visit?

To review the patient's medical history

To start the exam

To set up the video call

To direct emergency response to the patient's location (correct)

What contact information is necessary to reach a primary emergency point of contact at the patient’s location?

Phone number and other agreed-upon contact information Signup and view all the answers

Where is the emergency contact information for the patient’s location accessed from?

Virtual Care Manager Signup and view all the answers

What should the telehealth health care professional do if a patient emergency occurs during the telehealth visit?

Contact the patient site point of contact Signup and view all the answers

What is the role of the telehealth health care professional during a patient emergency?

To stay on camera and assist with the emergency Signup and view all the answers

What happens if an emergency occurs before or after the video visit?

The patient site staff will follow local protocol for emergency handoff process Signup and view all the answers

What is a warm handoff of care?

Handing off the patient to the local clinical team or emergency personnel Signup and view all the answers

Who ensures the arrival of the patient site emergency personnel during a patient emergency?

The telehealth health care professional Signup and view all the answers

Who is the primary emergency point of contact at the patient location for Telehealth handoff procedures?

TelePresenter Signup and view all the answers

What must the staff serving as an emergency point of contact at a patient location maintain access to?

The phone or other previously agreed upon communication modality Signup and view all the answers

What will the telehealth healthcare professional do if a patient medical, mental, or behavioral health emergency occurs during the telehealth visit?

Contact emergency services using e911 Signup and view all the answers

What is expected from the staff serving as an emergency point of contact during a telehealth visit?

Answer their phone when called Signup and view all the answers

Where can the phones used by the TelePresenters for emergency response be used?

Anywhere in their clinic or another approved alternative method of communication Signup and view all the answers

What is the primary mode of communication for TelePresenters during emergency situations in a Telehealth handoff?

Phone Signup and view all the answers

What is the responsibility of staff serving as an emergency point of contact at a patient location if a medical, mental, or behavioral health emergency occurs?

Initiate a local emergency response Signup and view all the answers

What is the alternative method of communication mentioned for TelePresenters during emergency situations?

Microsoft Teams Signup and view all the answers

What is expected of the telehealth healthcare professional if a patient emergency occurs during the telehealth visit?

Contact emergency services using e911 Signup and view all the answers

Where can the phones used by TelePresenters for emergency response be used?

Anywhere in their clinic or another approved location Signup and view all the answers