7 Questions
What is the single point of contact for support when reporting an incident?
Service Desk
What should you do to avoid delays when reporting an incident?
Fill in all required information
Where can you go to request a service from the Service Desk?
Y Soft Partner Portal
What should you select when reporting a YSoft SAFEQ incident?
Incident or Cloud Incident
What is required when reporting a YSoft SAFEQ incident?
Specific information and log files
What is the maximum file size limit for attachments when reporting an incident?
100MB
What should you do after filling out all required information when reporting an incident?
Press the Submit button
Study Notes
- Fill in all required information when reporting an incident to avoid delays.
- Service Desk is the single point of contact for support and guarantees a response time.
- Go to Y Soft Partner Portal and navigate to Customer Support Services > Service Desk > Request a service.
- Select Incident or Cloud Incident depending on the product.
- Reporting a YSoft SAFEQ incident requires specific information and log files.
- Choose the correct installation from the list or select "No SLA Installation".
- Select the classification of the incident based on severity.
- Provide a summary and detailed description of the incident.
- Attach necessary files, with a maximum size limit of 100MB.
- Press the Submit button to raise the incident.
Test your knowledge on how to report an incident to Y Soft's Service Desk with this informative quiz! Learn about the required information and log files needed when reporting a YSoft SAFEQ incident, as well as how to select the correct installation and incident classification based on severity. Discover the step-by-step process to ensure a timely response from Y Soft's support team. Don't miss out on this opportunity to enhance your knowledge on incident reporting!
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