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Questions and Answers
What is the single point of contact for support when reporting an incident?
What is the single point of contact for support when reporting an incident?
- Customer Support Services
- Incident Classification
- Service Desk (correct)
- Y Soft Partner Portal
What should you do to avoid delays when reporting an incident?
What should you do to avoid delays when reporting an incident?
- Select the appropriate incident classification
- Fill in all required information (correct)
- Choose the correct installation
- Attach all necessary files
Where can you go to request a service from the Service Desk?
Where can you go to request a service from the Service Desk?
- Customer Support Services
- Incident Classification
- Log Files
- Y Soft Partner Portal (correct)
What should you select when reporting a YSoft SAFEQ incident?
What should you select when reporting a YSoft SAFEQ incident?
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What is required when reporting a YSoft SAFEQ incident?
What is required when reporting a YSoft SAFEQ incident?
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What is the maximum file size limit for attachments when reporting an incident?
What is the maximum file size limit for attachments when reporting an incident?
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What should you do after filling out all required information when reporting an incident?
What should you do after filling out all required information when reporting an incident?
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Study Notes
- Fill in all required information when reporting an incident to avoid delays.
- Service Desk is the single point of contact for support and guarantees a response time.
- Go to Y Soft Partner Portal and navigate to Customer Support Services > Service Desk > Request a service.
- Select Incident or Cloud Incident depending on the product.
- Reporting a YSoft SAFEQ incident requires specific information and log files.
- Choose the correct installation from the list or select "No SLA Installation".
- Select the classification of the incident based on severity.
- Provide a summary and detailed description of the incident.
- Attach necessary files, with a maximum size limit of 100MB.
- Press the Submit button to raise the incident.
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