Master Conflict Management

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Questions and Answers

Which one of these is a requirement for the blood test to be conducted in the workplace?

  • The employee must have a representative present
  • The employee's general appearance must be noted
  • The employee's consent must be obtained in writing (correct)
  • The test must be conducted by a suitably medically qualified person

What is considered an aggravating factor if an employee refuses to undergo any tests?

  • The employee's general appearance
  • The employee's representative not being present
  • The employee's refusal itself (correct)
  • The employee's inability to perform tasks to the required standard

Who can carry out the breathalyzer test in the workplace?

  • A person trained in the proper use of the instrument (correct)
  • The employee's witness
  • The employee's representative
  • The employer's witness

What should be done with the employee's general appearance during the test?

<p>It should be reduced to writing and signed by the observer and the observer's witness (C)</p> Signup and view all the answers

Is establishing a blood-alcohol content above the legal limit sufficient evidence to dismiss an employee?

<p>No, other factors must be established (A)</p> Signup and view all the answers

What is a possible reason why seafarers may be approached by drug dealers?

<p>All of the above (D)</p> Signup and view all the answers

What is a characteristic behavior of a drug addict?

<p>Keeping their habits a secret (C)</p> Signup and view all the answers

What are some indicators that something more could be hidden behind someone's attitude?

<p>Sudden unexplained mood changes (D)</p> Signup and view all the answers

What is a possible effect of drug use on job performance?

<p>Deterioration of relationships with fellow crew (A)</p> Signup and view all the answers

What should be taken into consideration to understand the reasons behind drug-related behaviors?

<p>All of the above (D)</p> Signup and view all the answers

What is the objective of interpersonal communication aboard ships?

<p>To improve the efficiency and effectiveness of communication among sailors (C)</p> Signup and view all the answers

Why is interpersonal relationship important for seafarers onboard a ship?

<p>To ensure maritime safety (A)</p> Signup and view all the answers

What is a key factor in every successful voyage at sea?

<p>Teamwork (C)</p> Signup and view all the answers

Which of the following is NOT a recommended step in managing conflict in the office?

<p>Wait for the conflict to escalate before addressing it (C)</p> Signup and view all the answers

What is the primary purpose of finding a private and neutral place to discuss conflict?

<p>To remove physical barriers to open communication (D)</p> Signup and view all the answers

Why is it important to use 'I' statements when expressing feelings about conflict?

<p>To avoid blaming the other person (B)</p> Signup and view all the answers

Which of the following is NOT mentioned as a potential source of conflict among seafarers?

<p>Physical conditions on board ships (D)</p> Signup and view all the answers

What is one of the methods mentioned in the text to enhance interpersonal relationships among seafarers?

<p>Arranging recreational events or sports days (A)</p> Signup and view all the answers

What is the importance of conflict resolution in the corporate world?

<p>It creates confidence and eases stress (C)</p> Signup and view all the answers

Which of the following is NOT a behavior that could indicate drug use among crew members?

<p>Deterioration of relationships with fellow crew (A)</p> Signup and view all the answers

What is one of the requirements for the blood test to be conducted in the workplace?

<p>The employee must give written consent (A)</p> Signup and view all the answers

Why might seafarers be more susceptible to being approached by drug dealers?

<p>All of the above (D)</p> Signup and view all the answers

Which of the following is NOT a potential consequence of drug or alcohol abuse in the workplace?

<p>Increase in productivity (C)</p> Signup and view all the answers

What is one of the reasons why employers should have a company policy in place regarding alcohol consumption?

<p>To avoid complications in disciplinary action (A)</p> Signup and view all the answers

Under what circumstances can an employee be accused of "having presented for work after having consumed alcohol"?

<p>If the employee's abilities, judgment, or behavior are impaired (B)</p> Signup and view all the answers

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