Master Conflict Management

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25 Questions

Which one of these is a requirement for the blood test to be conducted in the workplace?

The employee's consent must be obtained in writing

What is considered an aggravating factor if an employee refuses to undergo any tests?

The employee's refusal itself

Who can carry out the breathalyzer test in the workplace?

A person trained in the proper use of the instrument

What should be done with the employee's general appearance during the test?

It should be reduced to writing and signed by the observer and the observer's witness

Is establishing a blood-alcohol content above the legal limit sufficient evidence to dismiss an employee?

No, other factors must be established

What is a possible reason why seafarers may be approached by drug dealers?

All of the above

What is a characteristic behavior of a drug addict?

Keeping their habits a secret

What are some indicators that something more could be hidden behind someone's attitude?

Sudden unexplained mood changes

What is a possible effect of drug use on job performance?

Deterioration of relationships with fellow crew

What should be taken into consideration to understand the reasons behind drug-related behaviors?

All of the above

What is the objective of interpersonal communication aboard ships?

To improve the efficiency and effectiveness of communication among sailors

Why is interpersonal relationship important for seafarers onboard a ship?

To ensure maritime safety

What is a key factor in every successful voyage at sea?

Teamwork

Which of the following is NOT a recommended step in managing conflict in the office?

Wait for the conflict to escalate before addressing it

What is the primary purpose of finding a private and neutral place to discuss conflict?

To remove physical barriers to open communication

Why is it important to use 'I' statements when expressing feelings about conflict?

To avoid blaming the other person

Which of the following is NOT mentioned as a potential source of conflict among seafarers?

Physical conditions on board ships

What is one of the methods mentioned in the text to enhance interpersonal relationships among seafarers?

Arranging recreational events or sports days

What is the importance of conflict resolution in the corporate world?

It creates confidence and eases stress

Which of the following is NOT a behavior that could indicate drug use among crew members?

Deterioration of relationships with fellow crew

What is one of the requirements for the blood test to be conducted in the workplace?

The employee must give written consent

Why might seafarers be more susceptible to being approached by drug dealers?

All of the above

Which of the following is NOT a potential consequence of drug or alcohol abuse in the workplace?

Increase in productivity

What is one of the reasons why employers should have a company policy in place regarding alcohol consumption?

To avoid complications in disciplinary action

Under what circumstances can an employee be accused of "having presented for work after having consumed alcohol"?

If the employee's abilities, judgment, or behavior are impaired

"Conflict Management in the Office: Learn Effective Strategies for a Harmonious Workplace" Discover valuable tips and techniques to handle and resolve conflicts in the office. This quiz will teach managers, supervisors, and employees how to address workplace conflicts effectively, leading to improved morale and overall business success. From communication strategies to conflict resolution skills, enhance your conflict management abilities and create a more positive work environment.

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