Master Conflict Management
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Questions and Answers

Which one of these is a requirement for the blood test to be conducted in the workplace?

  • The employee must have a representative present
  • The employee's general appearance must be noted
  • The employee's consent must be obtained in writing (correct)
  • The test must be conducted by a suitably medically qualified person

    • What is considered an aggravating factor if an employee refuses to undergo any tests?

  • The employee's general appearance
  • The employee's representative not being present
  • The employee's refusal itself (correct)
  • The employee's inability to perform tasks to the required standard

    • Who can carry out the breathalyzer test in the workplace?

  • A person trained in the proper use of the instrument (correct)
  • The employee's witness
  • The employee's representative
  • The employer's witness

    • What should be done with the employee's general appearance during the test?

    <p>It should be reduced to writing and signed by the observer and the observer's witness</p> Signup and view all the answers

    Is establishing a blood-alcohol content above the legal limit sufficient evidence to dismiss an employee?

    <p>No, other factors must be established</p> Signup and view all the answers

    What is a possible reason why seafarers may be approached by drug dealers?

    <p>All of the above</p> Signup and view all the answers

    What is a characteristic behavior of a drug addict?

    <p>Keeping their habits a secret</p> Signup and view all the answers

    What are some indicators that something more could be hidden behind someone's attitude?

    <p>Sudden unexplained mood changes</p> Signup and view all the answers

    What is a possible effect of drug use on job performance?

    <p>Deterioration of relationships with fellow crew</p> Signup and view all the answers

    What should be taken into consideration to understand the reasons behind drug-related behaviors?

    <p>All of the above</p> Signup and view all the answers

    What is the objective of interpersonal communication aboard ships?

    <p>To improve the efficiency and effectiveness of communication among sailors</p> Signup and view all the answers

    Why is interpersonal relationship important for seafarers onboard a ship?

    <p>To ensure maritime safety</p> Signup and view all the answers

    What is a key factor in every successful voyage at sea?

    <p>Teamwork</p> Signup and view all the answers

    Which of the following is NOT a recommended step in managing conflict in the office?

    <p>Wait for the conflict to escalate before addressing it</p> Signup and view all the answers

    What is the primary purpose of finding a private and neutral place to discuss conflict?

    <p>To remove physical barriers to open communication</p> Signup and view all the answers

    Why is it important to use 'I' statements when expressing feelings about conflict?

    <p>To avoid blaming the other person</p> Signup and view all the answers

    Which of the following is NOT mentioned as a potential source of conflict among seafarers?

    <p>Physical conditions on board ships</p> Signup and view all the answers

    What is one of the methods mentioned in the text to enhance interpersonal relationships among seafarers?

    <p>Arranging recreational events or sports days</p> Signup and view all the answers

    What is the importance of conflict resolution in the corporate world?

    <p>It creates confidence and eases stress</p> Signup and view all the answers

    Which of the following is NOT a behavior that could indicate drug use among crew members?

    <p>Deterioration of relationships with fellow crew</p> Signup and view all the answers

    What is one of the requirements for the blood test to be conducted in the workplace?

    <p>The employee must give written consent</p> Signup and view all the answers

    Why might seafarers be more susceptible to being approached by drug dealers?

    <p>All of the above</p> Signup and view all the answers

    Which of the following is NOT a potential consequence of drug or alcohol abuse in the workplace?

    <p>Increase in productivity</p> Signup and view all the answers

    What is one of the reasons why employers should have a company policy in place regarding alcohol consumption?

    <p>To avoid complications in disciplinary action</p> Signup and view all the answers

    Under what circumstances can an employee be accused of "having presented for work after having consumed alcohol"?

    <p>If the employee's abilities, judgment, or behavior are impaired</p> Signup and view all the answers

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