Marketing Research Methods Quiz
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Questions and Answers

What is the main advantage of survey research?

  • Flexibility in obtaining various types of information (correct)
  • Higher response rates than other methods
  • Cost-effectiveness of data collection
  • Ability to provide qualitative data

Which of the following is a disadvantage of surveys?

  • Responses are biased by interviewer influence
  • Respondents may fabricate answers (correct)
  • They only provide quantitative data
  • They can only be conducted online

What type of research does experimental research primarily gather?

  • Descriptive data
  • Exploratory information
  • Causal information (correct)
  • Qualitative insights

What is competitive marketing intelligence primarily used for?

<p>To monitor and analyze publicly available information (A)</p> Signup and view all the answers

What is a key advantage of mail questionnaires?

<p>They can collect large amounts of data at a low cost (C)</p> Signup and view all the answers

Which method is highlighted as providing the quickest information gathering?

<p>Telephone interviewing (A)</p> Signup and view all the answers

Which type of research is designed to describe the market potential for a product?

<p>Descriptive research (B)</p> Signup and view all the answers

What is the primary purpose of a research plan in marketing research?

<p>To outline sources and approaches for data collection (C)</p> Signup and view all the answers

What is one significant drawback of mail surveys?

<p>They tend to have low response rates (D)</p> Signup and view all the answers

What approach is best suited for exploratory research?

<p>Observation (A)</p> Signup and view all the answers

What do secondary data consist of?

<p>Information that exists already and was collected for another purpose (C)</p> Signup and view all the answers

Which statement about telephone interviewing is correct?

<p>It allows for clarification of difficult questions. (A)</p> Signup and view all the answers

Which of the following is NOT a type of research defined in the content?

<p>Predictive research (D)</p> Signup and view all the answers

Who usually collaborates to define the problem and research objectives?

<p>Marketing managers and researchers (D)</p> Signup and view all the answers

What is the first step in the marketing research process?

<p>Defining the problem and objectives (C)</p> Signup and view all the answers

Which of the following is a common method used to gather secondary data?

<p>Utilizing commercial online databases (C)</p> Signup and view all the answers

What is the primary purpose of a marketing information system (MIS)?

<p>To fulfill the marketing managers' needs for actionable information. (A)</p> Signup and view all the answers

Which of the following is NOT a benefit of using internal databases?

<p>Comprehensive market research. (B)</p> Signup and view all the answers

Big data presents several challenges. Which of the following is one of those challenges?

<p>The complexity of analysis technologies. (D)</p> Signup and view all the answers

What is a potential problem researchers face when using secondary data?

<p>The information may not be very usable. (B)</p> Signup and view all the answers

How do internal databases generally compare to external information sources?

<p>They are faster and cheaper to access. (B)</p> Signup and view all the answers

What is one advantage of using secondary data?

<p>It can be obtained more quickly and at a lower cost than primary data. (B)</p> Signup and view all the answers

What key aspect must a good marketing information system balance?

<p>Users' desires versus actual data available. (B)</p> Signup and view all the answers

What type of data does a marketing information system primarily gather?

<p>Consumer and market information from within the company. (C)</p> Signup and view all the answers

Which of the following is NOT a requirement for evaluating secondary data?

<p>Marketability of the data (A)</p> Signup and view all the answers

Ethnographic research primarily involves which of the following approaches?

<p>Observing consumers in their natural environments (C)</p> Signup and view all the answers

What is a primary role of marketers in relation to big data?

<p>To evaluate and utilize the data for insights. (C)</p> Signup and view all the answers

Which primary data collection method is best suited for gathering descriptive information?

<p>Survey research (D)</p> Signup and view all the answers

What do customer insights provide marketers with?

<p>A basis for creating customer value and engagement. (B)</p> Signup and view all the answers

Which primary data collection method involves directly asking individuals questions?

<p>Survey research (A)</p> Signup and view all the answers

Why might companies choose to use secondary data despite its limitations?

<p>It requires less resource allocation compared to primary data collection. (B)</p> Signup and view all the answers

Which method is often used for observing consumer behavior in real-world settings?

<p>Ethnographic research (B)</p> Signup and view all the answers

What is a disadvantage of personal interviewing compared to other methods?

<p>Interviewer bias (A)</p> Signup and view all the answers

What is a key advantage of online marketing research?

<p>Low costs and speed (D)</p> Signup and view all the answers

How does behavioral targeting differ from social targeting?

<p>Social targeting mines conversations from social media sites. (D)</p> Signup and view all the answers

Why might focus group discussions be challenging?

<p>Participants may not express true opinions. (B)</p> Signup and view all the answers

What is one method used in online marketing research?

<p>Online panels (C)</p> Signup and view all the answers

Which of the following is NOT a cost-related issue with personal interviews?

<p>Typically lower costs compared to online surveys (B)</p> Signup and view all the answers

What type of personal interviewing aims to facilitate group discussions?

<p>Focus group interviewing (A)</p> Signup and view all the answers

What is a common reason participants might hang up during telephone surveys?

<p>Perceived intrusion by the caller (C)</p> Signup and view all the answers

What is a primary concern regarding the rise of online behavioral targeting by marketers?

<p>It may invade consumer privacy. (B)</p> Signup and view all the answers

What is the primary purpose of a sample in marketing research?

<p>To represent the larger population accurately. (B)</p> Signup and view all the answers

Which of the following best describes mechanical instruments in research?

<p>Tools to monitor consumer behavior. (C)</p> Signup and view all the answers

What benefit do proponents claim arises from behavioral and social targeting?

<p>They deliver more relevant advertisements. (A)</p> Signup and view all the answers

What is neuromarketing used for in research?

<p>To track brain activity related to consumer emotions. (D)</p> Signup and view all the answers

Which of the following is NOT a key aspect when designing a sample?

<p>Advertising strategies (A)</p> Signup and view all the answers

What type of questions do closed-ended questionnaires include?

<p>Questions with a set list of possible answers. (A)</p> Signup and view all the answers

What sampling aspect addresses 'who is to be studied'?

<p>Sampling unit (A)</p> Signup and view all the answers

Flashcards

Marketing Information

The process of gathering, analyzing, and using information about customers and the market to make informed marketing decisions.

Marketing Information System (MIS)

A system that helps marketers collect, analyze, and distribute marketing-related information. It serves internal and external information needs.

Customer Insights

The insights gained from marketing information, providing a deep understanding of customers and the marketplace. It's the foundation for building customer value, engagement, and relationships.

Assessing Information Needs

The process of identifying and understanding the information needs of marketing managers, internal stakeholders, and external partners.

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Developing Marketing Information

The process of collecting, analyzing, and distributing the necessary information to support marketing decisions.

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Internal Databases

Internal databases are collections of consumer and market information gathered from within the company's network.

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Advantages of Internal Databases

Internal databases are readily accessible and often more cost-effective than external sources because the data already exists within the company.

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Disadvantages of Internal Databases

Internal databases might have incomplete data, data from different systems might not be integrated, and data might need cleaning and validation before it can be used effectively.

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Competitive Marketing Intelligence

The systematic process of gathering, analyzing, and using publicly available information about customers, competitors, and market trends. It helps businesses understand their competitive landscape and make informed decisions.

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Marketing Research

The systematic process of designing, collecting, analyzing, and reporting data relevant to specific marketing challenges facing an organization.

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Exploratory Research

A type of marketing research used to gather preliminary information that helps define the problem and suggest hypotheses. It's like exploring a new territory before making a decision.

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Descriptive Research

A type of marketing research used to describe things such as the market potential for a product or the demographics and attitudes of consumers. It helps answer "who", "what", and "how many" questions.

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Causal Research

A type of marketing research used to test hypotheses about cause-and-effect relationships. It helps answer "if we do this, what will happen?" questions.

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Research Plan

A detailed plan that outlines the sources of existing data and specifies the research approaches, contact methods, sampling plans, and instruments to be used for gathering new data.

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Secondary Data

Information that already exists somewhere and has been collected for another purpose. It can be found in commercial online databases, internet search engines, and government publications.

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Primary Data

Data that is collected specifically for the current research project. It can be gathered through surveys, interviews, experiments, and observations.

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Advantages of Secondary Data

Secondary data is often more accessible and cheaper to obtain than primary data. This is because it's already been collected and organized.

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Disadvantages of Secondary Data

Secondary data may not always be complete, accurate, up-to-date, or impartial. Therefore, careful evaluation is critical before using it.

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Ethnographic Research

This research method involves watching and interacting with consumers in their natural environment. It is often used to understand consumer behavior, habits, and preferences.

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Survey Research

A research method for gathering primary data by asking people questions about their thoughts, opinions, buying behavior, and knowledge. This is the most common method for gathering primary data.

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Observational Research

A type of primary data research that involves observing relevant people, actions, and situations. It helps in understanding consumer behaviors, market trends, and competitor activities.

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Primary Data Collection

This type of research involves gathering data through direct investigation, like interviews, surveys, or experiments. Data is collected directly from the source, and often tailored to specific needs and interests.

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Experimental Research

This is a research approach where researchers intentionally manipulate specific variables to observe the effects on another variable. It is often used to test hypotheses and explore cause-and-effect relationships.

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Flexibility of Survey Method

Survey research is flexible and can be used to collect information in many different situations, using different methods like phone, mail, online, or in-person.

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Difficulty in Recalling Information

Respondents sometimes struggle to recall details about their past behavior or to express their thoughts on a certain topic.

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Respondent Reluctance

People might be hesitant to answer questions from unknown interviewers or share information about personal matters.

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Providing Uninformed Answers

Respondents might feel pressured to provide answers even if they lack knowledge or understanding, aiming to appear intelligent or informed.

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Experimentation for Causality

Experimental research is best suited for understanding causal relationships, helping you determine if a particular factor leads to a specific outcome.

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Observation for Exploratory Research

Observation is best suited for exploring an issue, providing insights into behaviors and patterns without direct interaction.

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Personal Interviewing

A research method where interviewers ask questions to respondents in person, either individually or in groups.

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Focus Group Interviewing

A type of personal interviewing where small groups of people discuss a product or service with a trained moderator.

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Online Marketing Research

A research method that leverages online platforms and technologies for data collection and analysis, including surveys, focus groups, and social media monitoring.

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Behavioral Targeting

A technique that utilizes data gathered from online browsing history, search queries, and website activity to tailor advertisements and marketing messages to specific consumers.

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Social Targeting

A technique that utilizes data from social networking sites, including connections, conversations, and online interactions, to target advertisements and marketing messages to specific groups.

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Flexibility of Personal Interviews

A key advantage of personal interviews, allowing interviewers to adapt questions and explore responses in more depth, providing a richer understanding of consumer perspectives.

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Generalizability of Focus Groups

A limitation of focus group studies arising from the use of small samples to ensure cost-effectiveness, which can make it difficult to generalize the findings to a wider population.

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Speed and Cost-Effectiveness of Online Research

A significant advantage of online marketing research, enabling faster data collection and analysis at lower costs compared to traditional methods.

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Sample

A subset of the population chosen to represent the entire group in marketing research. It should accurately reflect the characteristics of the larger population.

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Sampling Unit

The specific individuals or units being studied in a sample. For example, in a survey, the sampling unit might be individual consumers.

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Sample Size

The number of individuals or units included in a sample. Determining the right sample size ensures the results are statistically significant and representative of the population.

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Sampling Procedures

The methods used to select individuals or units for a sample. There are various methods like random sampling, stratified sampling, and convenience sampling.

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Questionnaires

A structured set of questions used to gather information from respondents. Questionnaires can be administered in various ways: in person, by phone, email, or online.

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Closed-Ended Questions

Questions that offer a limited set of predefined answers, requiring respondents to choose from those options. Example: 'Which brand of coffee do you prefer?', with a list of brands to choose from.

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Open-Ended Questions

Questions that allow respondents to provide their own answers in their own words. Example: 'What do you like most and least about this product?'

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Mechanical Instruments

Instruments used to monitor and track consumer behavior. Examples include eye-tracking devices, brainwave scanners (neuromarketing), and online tracking software.

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Study Notes

Marketing Information and Big Data

  • Marketers need fresh insights into customer needs and wants to create value and build relationships
  • Marketing information is crucial
  • Big data is a huge, complex dataset generated by technology
  • Big data presents opportunities and challenges for companies

Managing Marketing Information

  • The main value of marketing information is how it's used to provide insights
  • Customer insights lead to a deeper understanding of customers and the marketplace
  • A marketing information system (MIS) includes people and procedures and helps decision-makers use the data

Managing Marketing Information (System)

  • Marketing managers and other information users obtain customer and market insights from marketing information
  • Information needs are assessed and information is developed. This may be done via marketing research and marketing intelligence
  • Marketing environment entities are considered, e.g., competitors, publics, macro-environmental forces, target markets, and marketing channels
  • Information is analyzed and used

Assessing Information Needs

  • The marketing information system serves marketing managers, other managers, and external partners
  • A good MIS balances the information users need with what's feasible to offer
  • Obtaining, analyzing, storing, and delivering information can carry costs quickly

Developing Marketing Information- Internal Databases

  • Internal databases are collections of consumer and market data within a company
  • Information comes from many sources
  • Internal databases are usually quick and inexpensive to access
  • Internal information might be incomplete or in the wrong form for marketing decisions

Developing Marketing Information- Marketing Intelligence

  • Competitive marketing intelligence is the systematic checking of publicly available information about consumers, competitors and developments in the marketplace

Developing Marketing Information- Marketing Research

  • Marketing research is the systematic collection, analysis, and reporting of data related to a specific marketing situation
  • Companies use marketing research in various situations
  • Large companies have internal research departments, while smaller companies sometimes hire external specialists

Marketing Research Process

  • Define the problem and research objectives
  • Develop the research plan for collecting information
  • Implement the research plan – collect and analyze data
  • Interpret and report the findings

Defining Problem and Objectives

  • Marketing managers and researchers work together to define the problem and agree on objectives
  • Exploratory research gathers preliminary information to define problems further and suggest hypotheses
  • Descriptive research details and provides details about consumer attitudes and demographics
  • Causal research tests hypotheses about cause-and-effect relationships

Primary Data Collection- Research Approaches

  • Research approaches for gathering primary data include observation, surveys, and experiments

Primary Data Collection- Observation

  • Observational research involves gathering data by observing people, their actions and situations
  • Observing consumers and their retail environment, e.g., traffic patterns, food retailer locations and competitors' locations

Primary Data Collection- Ethnographic Research

  • Ethnographic research is a form of observational research involving trained observers watching and interacting with consumers in natural environments

Primary Data Collection- Survey Research

  • Survey research gathers primary data by asking people questions about their knowledge, attitudes, preferences and buying behavior
  • It's a common method for gathering descriptive information
  • Often used to gather consumer data about knowledge, attitudes, preferences, and buying trends

Primary Data Collection- Advantages and Disadvantages of Survey Research

  • Flexibility - used for various situations (e.g. phone, mail, online, or in person)
  • Disadvantages: Respondents may be unable to answer properly, unwilling to respond to unknown interviewers or about things they consider private, or may respond to appear smarter

Primary Data Collection- Experimental Research

  • Experimental research involves gathering primary data by selecting matched groups of subjects, administering different treatments and checking the differences in responses
  • Experimental research is best suited for gathering causal information.

Primary Data Collection- Contact Methods

  • Mail, telephone, and personal interviewing are contact methods
  • Mail questionnaires are inexpensive and can be used to gather large amounts of information
  • Interviewers during telephone interviews can clarify and skip/probe questions, leading to higher response rates. However, they are more costly and people may not want to discuss personal matters over the phone.
  • Personal interviews can be individual or group
  • Focus groups provide interactions that potentially unearth deeper feelings and thoughts, however the results are not always generalizable
  • Online research collects primary data via internet/mobile surveys, online focus groups, consumer tracking, experiments, and online panels/communities

Primary Data Collection- Online Behavioral and Social Targeting

  • Behavioral targeting tracks consumer movement across online sites and social media to identify ads and products
  • Social targeting mines social connection data to understand customers

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Description

Test your knowledge on the various methods and principles of marketing research. This quiz covers survey research advantages, types of data, and the marketing research process. Challenge yourself and see how well you understand these essential concepts!

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