Marketing Process in Tourism
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Questions and Answers

What is consumer insighting primarily focused on uncovering?

  • Unspoken needs or dismissed theories (correct)
  • Current market trends
  • Pricing strategies of competitors
  • Advertising effectiveness
  • What is a unique selling proposition intended to accomplish?

  • Match competitors' offers
  • Create a relevant and distinct value offering (correct)
  • Reduce production costs
  • Enhance customer service experience
  • Which of the following is NOT a part of product development?

  • Branding
  • Market Research (correct)
  • Product
  • Packaging
  • Which aspect of brand positioning involves determining the selling amount of a product?

    <p>Pricing (D)</p> Signup and view all the answers

    What is the term for the location and target market of a product in brand positioning?

    <p>Placement (D)</p> Signup and view all the answers

    Which phase of the marketing process focuses on brainstorming and creative idea generation?

    <p>Product Design/Conceptualization (A)</p> Signup and view all the answers

    What aspect of product development encompasses the overall representation of what you offer?

    <p>Branding (C)</p> Signup and view all the answers

    Which of the following best describes what occurs in the product development phase?

    <p>Physical production of ideas (C)</p> Signup and view all the answers

    What is essential for marketers when determining their product offerings?

    <p>Understanding the market's real needs (D)</p> Signup and view all the answers

    What does the concept of 'support P's' refer to in the marketing process?

    <p>Product, Placement, and Promotion (D)</p> Signup and view all the answers

    In the tourism marketing process, what is the first step that involves identifying potential segments?

    <p>Segmenting (A)</p> Signup and view all the answers

    Which step in the tourism marketing process follows profiling?

    <p>Targeting (D)</p> Signup and view all the answers

    What is one way the campaign reaches viewers who do not use the internet?

    <p>Using television commercials, radio ads, and billboards (D)</p> Signup and view all the answers

    What is a critical factor to consider when targeting a specific market segment?

    <p>Demographics such as age, race, and gender (D)</p> Signup and view all the answers

    Who are identified as the key promoters of the new promotional message in the campaign?

    <p>Tourism frontiers such as flight attendants and taxi drivers (D)</p> Signup and view all the answers

    What is the underlying goal of creating a 'super brand' according to marketing principles?

    <p>To ensure constant sales without effort (A)</p> Signup and view all the answers

    What role does consumer insighting play in the targeted marketing process?

    <p>It involves uncovering insights about the chosen target market. (C)</p> Signup and view all the answers

    What role do promotional articles play in the campaign's success?

    <p>They generate interest and awareness in various media (C)</p> Signup and view all the answers

    Why is it important to consult local census offices before estimating market segments?

    <p>To ensure accurate population statistics for targeting (C)</p> Signup and view all the answers

    Which marketing method directly interacts with the tourism sector?

    <p>Direct marketing through travel agencies (A)</p> Signup and view all the answers

    How has blogging impacted the ability to promote messages in the campaign?

    <p>It allows anyone to express their views and promote messages (D)</p> Signup and view all the answers

    What is the average number of tourists visiting the Asia Pacific region since 2010?

    <p>204 million (C)</p> Signup and view all the answers

    Which country is NOT listed among the top ten tourist destinations in the Asia Pacific region?

    <p>Vietnam (C)</p> Signup and view all the answers

    Which demographic is primarily targeted in the tourism marketing process described?

    <p>Backpackers and young professionals (C)</p> Signup and view all the answers

    What is the slogan associated with the Philippine tourism campaign?

    <p>It’s more fun in the Philippines (C)</p> Signup and view all the answers

    What is a key focus of the marketing campaign strategy for Philippine tourism?

    <p>Highlighting Filipino warmth and pride (C)</p> Signup and view all the answers

    What age range defines the targeted tourists mentioned in the marketing process?

    <p>Early 20s to 50s (A)</p> Signup and view all the answers

    What method is indicated as important for the marketing campaign's growth?

    <p>Social media and internet (C)</p> Signup and view all the answers

    Which of the following countries had the highest number of tourists in the Asia Pacific region?

    <p>China (D)</p> Signup and view all the answers

    What aspect of the campaign 'It's more fun in the Philippines' distinguishes its Unique Selling Proposition (USP)?

    <p>Involvement of the entire nation (A)</p> Signup and view all the answers

    What challenge did the campaign face during its development?

    <p>Duplication of the campaign slogan claimed by Switzerland (A)</p> Signup and view all the answers

    How does the logo of the campaign reflect Philippine culture?

    <p>It resembles the pixelated traditional banig (B)</p> Signup and view all the answers

    What is one characteristic of the overall design palette used in the campaign's packaging?

    <p>Bright and festive colors (D)</p> Signup and view all the answers

    What strategy does the campaign utilize for broader outreach?

    <p>A combination of social media and internet web campaigns (A)</p> Signup and view all the answers

    What is the main benefit of the ASEAN MRA TP for tourism professionals in the Philippines?

    <p>Enhanced recognition and certification of skills (C)</p> Signup and view all the answers

    Which element of product design is emphasized to empower individuals in this campaign?

    <p>Direct involvement of the public (B)</p> Signup and view all the answers

    What role does social media play in the campaign's strategy?

    <p>It enhances the campaign's visibility and message sharing. (C)</p> Signup and view all the answers

    Which of the following describes the primary goal of the ASEAN MRA TP?

    <p>To create more world-class talent and job opportunities in tourism (C)</p> Signup and view all the answers

    Which characteristic of the campaign's logo symbolizes modernization?

    <p>Pixelated graphics design (A)</p> Signup and view all the answers

    What essential process is highlighted as necessary for achieving a satisfactory vacation experience?

    <p>Careful planning and research (B)</p> Signup and view all the answers

    Who was the tourism secretary responsible for implementing the ASEAN MRA TP in the Philippines?

    <p>Ramon R. Jimenez Jr. (D)</p> Signup and view all the answers

    What is indicated as a future necessity for the tourism industry in the Philippines and other ASEAN countries?

    <p>Greater demand for tourism studies (C)</p> Signup and view all the answers

    What role does marketing play in creating memorable vacation experiences?

    <p>Enhancing consumer understanding of travel options (C)</p> Signup and view all the answers

    What is a key factor in achieving the collaboration between marketing and tourism?

    <p>Understanding consumer needs and preferences (D)</p> Signup and view all the answers

    What does the growth of tourism in the Philippines suggest about the future workforce?

    <p>There will be a higher demand for skilled professionals (B)</p> Signup and view all the answers

    Flashcards

    Product Value

    Understanding the benefits a product offers to customers, rather than just its profit potential.

    Marketing Process

    The entire process of creating and selling a 'super brand,' where a product sells itself.

    Support "Ps"

    "Product, Placement and Promotion" strategies to effectively deliver the product to the market.

    Segmenting (Tourism)

    Identifying potential customer groups (segments) for tourism marketing.

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    Profiling (Tourism)

    Focusing on the most profitable segments of the identified customer groups.

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    Targeting (Tourism)

    Choosing the specific group (PTM) within the profiled segments to focus marketing efforts.

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    Consumer Insighting (Tourism)

    Gathering information and understanding about the chosen target market.

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    Tourism Market Segmentation

    Dividing the tourism market into distinct customer groups based on common characteristics.

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    ASEAN MRA TP

    An agreement among ASEAN member states to recognize and certify tourism professionals' skills, aiming to improve the mobility of skilled tourism workers within the region.

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    Tourism Industry Growth

    The expansion of the tourism sector, driven by factors like increased travel demand and economic development.

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    Tourism Marketing

    The process of promoting and selling tourism products and services to potential travelers.

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    Tourism Marketing Goal

    To create the ideal vacation experience for each individual traveler.

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    Tourism Industry Demand

    The need for skilled tourism workers to meet the growing number of travelers and their expectations.

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    Tourism Labor Mobility

    The ease with which skilled tourism workers can move between different countries within the ASEAN region.

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    Tourism Skills Certification

    The process of verifying the skills and qualifications of tourism professionals.

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    Benefits of ASEAN MRA TP

    Increased job opportunities for tourism professionals within ASEAN, leading to a higher standard of tourism services.

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    Value Offering

    The unique and relevant benefits a product or service provides to meet customer needs and stand out in the market.

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    Unique Selling Proposition (USP)

    The key feature or benefit that sets a product or service apart from its competitors and addresses a specific customer need.

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    Product Development

    The process of bringing a product or service to life, involving packaging, product creation, and branding.

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    Packaging

    The physical presentation of a product, including its design, materials, and branding elements.

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    Product

    The core offering being presented to the customer, which can be a service, promotion package, or tangible item.

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    Branding

    The overall identity and image of a product or service, encompassing its name, logo, and messaging.

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    Brand Positioning

    Developing the strategic marketing strategies to establish a product's unique place in the market and target specific customer segments.

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    Marketing Mix

    The combination of strategic elements that helps you reach your target audience and achieve marketing objectives, including price, placement, and promotion.

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    Tourism Marketing Process

    A systematic approach to promoting and selling tourism experiences, involving steps like identifying target audiences, understanding their needs, and creating compelling marketing campaigns.

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    Segmentation (Tourism)

    Dividing potential tourists into groups based on shared characteristics, like age, income, or travel interests.

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    Targeting (PTM)

    Choosing the specific group of tourists you want to reach with your marketing campaign.

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    Slogan

    A short and memorable phrase that captures the essence of a brand or campaign.

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    Social Media (Tourism)

    Using online platforms like Facebook, Instagram, and Twitter to reach and engage with potential tourists.

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    Traditional Media

    Marketing channels like TV commercials, radio ads, and billboards that reach audiences who may not have internet access.

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    Sales Promotion

    Incorporating a promotional message into various touchpoints of the tourism industry, from flight attendants to local boat drivers.

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    Filipino Pride

    Promoting the unique culture, warmth, and hospitality of the Philippines in tourism campaigns.

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    Public Relations

    Using articles in newspapers, magazines, and online blogs to promote a campaign.

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    Direct Marketing

    Targeting travel agencies and airlines to create attractive travel packages that encourage tourists to explore multiple destinations.

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    Online Marketing

    Utilizing platforms like YouTube to reach a wide audience and share a campaign's message.

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    USP (Unique Selling Proposition)

    The key feature or benefit that makes a product or campaign stand out from competitors. It emphasizes what makes it special and desirable.

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    'It's more fun in the Philippines' Campaign

    A tourism campaign that embraced the Filipinos' warmth and vibrancy, encouraging people to experience the joy of traveling in the Philippines.

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    Inclusive Campaign

    A marketing strategy that actively involves diverse people and groups, representing the target audience in its messaging and visuals.

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    Social Media Capital

    The Philippines earned this title due to its high active social media user base, making it an ideal platform for viral campaigns.

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    Campaign Challenges

    Obstacles encountered during the development and execution of the "It's More Fun" campaign, including potential trademark issues and similar past campaigns.

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    Campaign Design (People-Centric)

    The campaign's design placed emphasis on empowering the Filipino people as the core of the campaign, featuring them in various scenarios.

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    Traditional Banig Logo

    The logo incorporated the image of a traditional Filipino mat, symbolizing the country's rich heritage and vibrant culture.

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    Pixelated Logo

    The logo's pixelated design represented the country's embracing of technology and its modern aspirations.

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    Study Notes

    Marketing Process in Tourism

    • Creating a successful marketing process in tourism is challenging but achievable with proper planning and consumer-centric ideology.
    • The marketing process involves identifying target audiences, developing a strategy, implementing it, and convincing customers to buy.

    Creating a Marketing Process Using IMC

    • STP (Segmenting, Targeting, Positioning): Determining the target market segment will determine how broad or narrow the targeting will be, this step should include profiling, consumer insighting, and targeting.
    • Product Development: Carefully choosing the product to align with consumer insights allows effective promotion.
    • Supporting Ps (Product, Placement, Promotion): Defining a unified marketing theme based on current market situation, positioning the product, packaging, and branding are needed elements in this stage.

    Integrating Marketing Mixes using the Three Sequence of Process

    • STP (Segmenting, Targeting, Positioning): This is the initial step in the marketing process.

    Tourism Marketing Process Step-by-step

    • Segmenting: Identifying all potential market segments in a given locality.
    • Profiling: Determining the best and most vulnerable segment where you can target marketing efforts.
    • Targeting: Choosing the primary target market (PTM) within the vulnerable and profitable segments, specifying the ideal consumer.
    • Consumer Insighting: Researching the target market's needs and desires to uncover hidden needs or wants
    • Value Offering: Creating a unique selling proposition (USP) for the product or service that distinguishes it from competitors.
    • Product Design/Conceptualization: Brainstorming and developing a product package and branding that represents the offerings.

    Product Development

    • Packaging: The physical look of the product.
    • Product: The actual product or service offered.
    • Branding: Creating a brand identity and image or overall representation for brand recognition.

    Brand Positioning

    • Pricing: Determining the value of the product.
    • Placement: The location and market where the product is offered.
    • Promotion: Selecting strategies to promote and market the offerings.

    Tourism Marketing Process: Role of ASEAN MRA TP

    • ASEAN MRA TP (Mutual Recognition Arrangement for Tourism Professionals) helps recognize and certify qualified skilled tourism labor, offering opportunities for more workforces.
    • This supports the tourism industry's growth.

    Tourism Marketing: Key Aspects

    • Successful Tourism Management: Includes various components from identification of potential customers to crafting a suitable product, and effective presentation of the product.
    • Targeting Strategies: Targeting specific demographics, characteristics, or needs of potential customers.
    • Marketing Mix: A combination of various tools and elements used to promote and market a product or service effectively.
    • Tourism Marketing Campaigns: Strategies and actions that increase visibility and attract tourists.
    • Tourism Marketing Research Insights: Data analysis and other relevant information that form the basis of marketing.

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    Description

    Explore the intricacies of creating a successful marketing process specifically tailored for the tourism industry. This quiz covers essential elements such as STP (Segmenting, Targeting, Positioning), product development, and the marketing mix to ensure a consumer-focused approach. Test your knowledge on effectively engaging customers in tourism marketing.

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