COPY: Marketing Principles Chapter 13 Quiz
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Questions and Answers

Which method is effective in gathering primary data?

  • Conducting personal interviews with potential customers (correct)
  • Gaining access to government reports
  • Establishing a database of academic articles
  • Reviewing best-selling trade books

What is the initial step in the marketing research process?

  • Designing a product to meet market needs
  • Setting product pricing
  • Defining the question and current situation (correct)
  • Planning modifications and ad testing

To explore new markets due to declining enrollment, Rockwell Community College should use which strategy?

  • Marketing research (correct)
  • Stakeholder audit
  • Sales promotions
  • Test marketing

What process involves identifying elements that could influence marketing success?

<p>Environmental scanning (B)</p> Signup and view all the answers

Which social trend must marketers closely monitor?

<p>Growing population of older Americans (C)</p> Signup and view all the answers

What are the two major types of markets identified in marketing?

<p>Consumer market and B2B market (C)</p> Signup and view all the answers

Which term refers to individuals who purchase goods for personal use?

<p>Consumer market (D)</p> Signup and view all the answers

What primarily differentiates consumer products from industrial products?

<p>The end use of the product (C)</p> Signup and view all the answers

What is the main distinction between retailers and wholesalers?

<p>Retailers sell only to final consumers, while wholesalers also sell to other organizations. (B)</p> Signup and view all the answers

Which type of utility is typically provided by producers?

<p>Form (B)</p> Signup and view all the answers

Which of the following is NOT a type of utility commonly provided by marketing intermediaries?

<p>Cost (A)</p> Signup and view all the answers

What type of wholesaler independently owns and takes title to the goods they handle?

<p>Merchant (B)</p> Signup and view all the answers

Discount stores, supermarkets, and department stores are examples of what?

<p>Retail stores (A)</p> Signup and view all the answers

What defines a discount store's competitive strategy?

<p>Low prices (C)</p> Signup and view all the answers

What type of distribution strategy involves selling through a preferred group of retailers?

<p>Selective (D)</p> Signup and view all the answers

What does online retailing primarily refer to?

<p>Selling goods directly to ultimate consumers over the Internet (A)</p> Signup and view all the answers

What type of goods are most commonly sold by vending machines?

<p>Convenience (B)</p> Signup and view all the answers

What marketing strategy involves sending salespeople to customers' homes or workplaces?

<p>Direct selling (C)</p> Signup and view all the answers

Which of the following is NOT a form of direct marketing?

<p>Market research (B)</p> Signup and view all the answers

What is the most accurate statement regarding kiosks and carts in malls?

<p>They have lower overhead costs than stores. (B)</p> Signup and view all the answers

What type of distribution system has all organizations in the channel owned by one firm?

<p>Corporate (A)</p> Signup and view all the answers

In which distribution system does the producer manage all marketing functions at the retail level?

<p>Administered (D)</p> Signup and view all the answers

Franchise systems fall under which type of distribution system?

<p>Contractual (D)</p> Signup and view all the answers

What is the first step in developing a promotional campaign?

<p>Identifying a target market (A)</p> Signup and view all the answers

What influences consumers when they intend to purchase a particular product?

<p>They consider the total collection of benefits that the product offers. (B)</p> Signup and view all the answers

Which of the following products would be classified as a shopping good?

<p>A standard household vacuum cleaner (C)</p> Signup and view all the answers

What is the primary purpose of packaging in marketing?

<p>To attract the attention of the buyer. (D)</p> Signup and view all the answers

Which of the following products is most likely considered a specialty good?

<p>A Rolex watch (B)</p> Signup and view all the answers

What defines a marketing intermediary?

<p>They assist in moving goods from producers to consumers. (D)</p> Signup and view all the answers

Which type of marketing intermediary does not take title to the goods?

<p>Agent (D)</p> Signup and view all the answers

What is a key characteristic of effective marketing intermediaries?

<p>They can perform marketing functions more efficiently than producers. (B)</p> Signup and view all the answers

Why are marketing intermediaries crucial in the distribution channel?

<p>They increase the number of exchange relationships significantly. (D)</p> Signup and view all the answers

What is the primary purpose of a trade magazine charging companies for advertising space?

<p>Advertising (B)</p> Signup and view all the answers

What strategy is Motorcycle Mania required to adopt for stronger customer relationships?

<p>Tracking customer purchases (B)</p> Signup and view all the answers

Which term refers to the direct face-to-face promotion and presentation of goods and services?

<p>Personal selling (B)</p> Signup and view all the answers

What does a firm's prospects represent?

<p>People with an unmet need and authority to buy (A)</p> Signup and view all the answers

In the B2B selling process, what is the first step of selecting potential customers called?

<p>Prospecting (D)</p> Signup and view all the answers

After prospects have been identified, what is the next step in the selling process?

<p>The preapproach (A)</p> Signup and view all the answers

What is the focus of the approach step in the selling process?

<p>Building credibility and rapport (D)</p> Signup and view all the answers

What does a review of the personal selling process suggest about selling?

<p>It's strictly about contracts (D)</p> Signup and view all the answers

Who examines financial data and makes recommendations for improving strategy to management?

<p>Accountants; financial managers (A)</p> Signup and view all the answers

Which function in business is primarily responsible for managing and acquiring funds?

<p>Finance (B)</p> Signup and view all the answers

What are the primary areas of authority for a chief financial officer (CFO)?

<p>Accounting and finance (C)</p> Signup and view all the answers

Is finance a critical activity for profit-seeking organizations only?

<p>No, it is essential for both profit-seeking and nonprofit organizations. (C)</p> Signup and view all the answers

What does undercapitalization refer to?

<p>Insufficient start-up funds (B)</p> Signup and view all the answers

What is accurate regarding the relationship between accounting and finance?

<p>Financial managers need to understand accounting. (B)</p> Signup and view all the answers

What is the primary concern of financial managers?

<p>Undercapitalization (A)</p> Signup and view all the answers

Who is responsible for ensuring accounting procedures align with established principles?

<p>Internal auditor (A)</p> Signup and view all the answers

What strategy does Motorcycle Mania need to adopt to enhance customer relationships?

<p>Promoting to rather than working with customers (D)</p> Signup and view all the answers

What does the approach step in the selling process primarily aim to achieve?

<p>Establishing credibility and rapport (C)</p> Signup and view all the answers

In the B2B selling process, what is the term for selecting potential customers?

<p>Prospecting (D)</p> Signup and view all the answers

Which method best describes the face-to-face promotion of goods and services?

<p>Personal selling (A)</p> Signup and view all the answers

What must be adapted for each cultural audience in global marketing?

<p>Advertising approaches (D)</p> Signup and view all the answers

What is indicated as a common misconception about the selling process?

<p>Successful selling is mostly due to luck (B)</p> Signup and view all the answers

What best represents a firm's prospects?

<p>Potential buyers with a specific need (B)</p> Signup and view all the answers

What type of reports provides information that can be used by decision makers both inside and outside the organization?

<p>Financial statements (B)</p> Signup and view all the answers

What is an example of a document that can help assess the health of a business?

<p>Financial statements (C)</p> Signup and view all the answers

Which activity directly affects a firm's account balances?

<p>Buying and selling goods and services (D)</p> Signup and view all the answers

What encompasses summarizing and interpreting financial information for management needs?

<p>Accounting responsibilities (C)</p> Signup and view all the answers

Which term describes the recording of business transactions as part of the accounting cycle?

<p>Bookkeeping (B)</p> Signup and view all the answers

Which term refers to any paid, nonpersonal communication through various media by organizations and individuals who are in some way identified in the message?

<p>Advertising (C)</p> Signup and view all the answers

What is the purpose of a specialized accounting book where transactions are categorized?

<p>Ledger (C)</p> Signup and view all the answers

What is the expected total annual expenditure on advertising in the United States for 2023?

<p>About $500 billion (C)</p> Signup and view all the answers

What is the name for manufacturers' advertising directed to wholesalers and retailers to encourage them to carry their products?

<p>Trade advertising (C)</p> Signup and view all the answers

Which accounting resource is used to initially record each day's transactions?

<p>Journal (D)</p> Signup and view all the answers

What process results in the preparation and analysis of major financial statements?

<p>Accounting cycle (A)</p> Signup and view all the answers

When an organization seeks to create an attractive image for itself through advertising, this is referred to as what type of advertising?

<p>Institutional advertising (A)</p> Signup and view all the answers

In terms of advertising, which medium currently generates the highest level of total spending?

<p>Digital (D)</p> Signup and view all the answers

What is the primary purpose of using institutional advertising?

<p>Create a positive image for the firm (D)</p> Signup and view all the answers

Which term describes the practice of paying to have a product appear favorably in a television show or movie?

<p>Product placement (D)</p> Signup and view all the answers

What is the main overall purpose of accounting?

<p>To provide financial information that is useful to decision makers. (C)</p> Signup and view all the answers

What are the key benefits of using social media as an advertising medium?

<p>Increases exposure and brand loyalty (C)</p> Signup and view all the answers

Which of the following statements correctly differentiates accounting from other business functions?

<p>Accounting provides insight into financial soundness of the business. (C)</p> Signup and view all the answers

What type of financial transaction does the record-keeping of accounting include?

<p>A firm purchases a fire insurance policy. (A)</p> Signup and view all the answers

Which group of stakeholders primarily benefits from a company's accounting information?

<p>Managers, owners, creditors, employees, and the government. (C)</p> Signup and view all the answers

What is a critical step that accountants take after gathering financial information?

<p>They interpret the results for management decisions. (A)</p> Signup and view all the answers

Which activity mainly involves interacting with the public to shape attitudes toward an organization?

<p>Public relations. (A)</p> Signup and view all the answers

What is a necessary understanding for effectively running a business?

<p>To understand and utilize accounting information. (A)</p> Signup and view all the answers

How does accounting support management's strategic decisions?

<p>It offers in-depth analysis of financial risks and opportunities. (D)</p> Signup and view all the answers

What is a key benefit of a product having a well-known brand name from the buyer's perspective?

<p>Adds to repeat purchases (D)</p> Signup and view all the answers

Which job is primarily responsible for forecasting, budgeting, and cash flow analysis?

<p>Financial manager's (C)</p> Signup and view all the answers

What is the strategy called when textbook publishers combine complementary products for a single price?

<p>Bundling (D)</p> Signup and view all the answers

What is a primary activity that a financial manager is likely to perform?

<p>Preparing the firm's balance sheet (B)</p> Signup and view all the answers

What does a square paint can with a screw top lid indicate about packaging?

<p>It demonstrates improvements through technological changes. (A)</p> Signup and view all the answers

What issue is LaPlaya Hardware facing if its cash expenditures have exceeded cash receipts?

<p>Cash flow difficulties (C)</p> Signup and view all the answers

Which term describes a group of products offered by a firm that are physically similar or target a similar market?

<p>Product line (B)</p> Signup and view all the answers

What advice should be provided to someone who wants to avoid finance courses in business?

<p>Understand that financial knowledge is essential for success (A)</p> Signup and view all the answers

In the context of evaluating colleges, what is a likely criterion for students and parents to judge a school?

<p>The overall collection of benefits offered (A)</p> Signup and view all the answers

What has led firms to reduce expenditures on social media and websites?

<p>The trend away from personal salespeople (A)</p> Signup and view all the answers

Which marketing concept encompasses the identification of specific target markets?

<p>Market segmentation (B)</p> Signup and view all the answers

Which of the following accurately describes convenience goods and services?

<p>High brand awareness and image impact marketing. (D)</p> Signup and view all the answers

Which activity is NOT typically associated with a financial manager?

<p>Preparing securities for investment (D)</p> Signup and view all the answers

Which term refers to a name, symbol, or design that distinguishes goods or services of one seller from competitors?

<p>Trademark (C)</p> Signup and view all the answers

If a student desires to gain financial knowledge for business success, which option should they pursue?

<p>Enroll in finance courses to enhance understanding (D)</p> Signup and view all the answers

In the context of financial management, what does undercapitalization refer to?

<p>Insufficient funds to support business operations (B)</p> Signup and view all the answers

Which option best describes a method for collecting primary data?

<p>Conducting personal interviews with potential customers (C)</p> Signup and view all the answers

In the marketing research process, defining the question and assessing the current situation is considered which step?

<p>Problem identification (D)</p> Signup and view all the answers

In response to declining enrollment, Rockwell Community College should focus on which marketing strategy?

<p>Implementing outreach programs to non-traditional students (C)</p> Signup and view all the answers

What is environmental scanning in relation to marketing?

<p>Monitoring market trends and external factors influencing marketing (B)</p> Signup and view all the answers

Which trend in the marketplace should marketers pay attention to?

<p>The growing number of online retail options (A)</p> Signup and view all the answers

What best describes the consumer market?

<p>Consists of individuals purchasing goods for personal use (A)</p> Signup and view all the answers

What is a key factor in determining a product's classification as either consumer or industrial?

<p>The primary purpose and end-use of the product (B)</p> Signup and view all the answers

Which is an example of a secondary market?

<p>Businesses trading goods with other businesses (C)</p> Signup and view all the answers

What provides information that can be used by decision makers both inside and outside the organization?

<p>Financial statements (A)</p> Signup and view all the answers

What is the primary purpose of bookkeeping in the accounting cycle?

<p>Recording business transactions (C)</p> Signup and view all the answers

How can a business assess its financial health similarly to how a pulse rate indicates human health?

<p>By reviewing financial statements (C)</p> Signup and view all the answers

Which process in accounting ensures that each transaction is accurately entered and reflected in financial records?

<p>Bookkeeping (C)</p> Signup and view all the answers

What follows the preparation of a trial balance in the accounting cycle?

<p>Preparing financial statements (D)</p> Signup and view all the answers

In accounting, what is a ledger primarily used for?

<p>Categorizing transactions (A)</p> Signup and view all the answers

What term describes the procedure that results in the preparation and analysis of major financial statements?

<p>Accounting cycle (C)</p> Signup and view all the answers

Which accounting book records each day's transactions initially?

<p>Journal (A)</p> Signup and view all the answers

What term refers to any paid, nonpersonal communication by organizations and individuals who are identified in the message?

<p>Advertising (D)</p> Signup and view all the answers

Which type of advertising is directed to wholesalers and retailers to encourage them to carry specific products?

<p>Trade advertising (A)</p> Signup and view all the answers

Which form of advertising aims to create an attractive image of the organization itself?

<p>Institutional advertising (C)</p> Signup and view all the answers

In terms of total advertising dollars spent, which medium ranks as the number one?

<p>Television (B)</p> Signup and view all the answers

Which term describes the practice of paying to have a product featured favorably in a television show or movie?

<p>Product placement (D)</p> Signup and view all the answers

What is the primary purpose of a firm using institutional advertising?

<p>To create a positive image for the firm (A)</p> Signup and view all the answers

Which advertising medium is noted for increasing product exposure, building customer loyalty, and aiding new ideas?

<p>Social media (D)</p> Signup and view all the answers

What do consumers typically consider when intending to purchase a product?

<p>The total collection of benefits that the product offers. (A)</p> Signup and view all the answers

Which type of product would generally be classified as a shopping good or service?

<p>A refrigerator. (D)</p> Signup and view all the answers

Which of the following is primarily used to attract a buyer's attention?

<p>Packaging. (C)</p> Signup and view all the answers

Which product is likely classified as a specialty good or service?

<p>A designer handbag. (B)</p> Signup and view all the answers

What is the term for marketing intermediaries that sell products to ultimate consumers?

<p>Retailers. (C)</p> Signup and view all the answers

What is an example of an intermediary that assists in negotiating an exchange but doesn’t take title to the goods?

<p>Agent. (B)</p> Signup and view all the answers

What is a key characteristic of marketing intermediaries?

<p>They usually perform marketing functions more cost-effectively than producers. (A)</p> Signup and view all the answers

Why are marketing intermediaries important in distribution channels?

<p>They facilitate effective exchange processes within the market. (B)</p> Signup and view all the answers

What is a primary area of concern for financial managers?

<p>Undercapitalization (C)</p> Signup and view all the answers

Which statement about the relationship between accounting and finance is most accurate?

<p>Financial managers need to understand accounting. (A)</p> Signup and view all the answers

Which role is responsible for verifying that accounting procedures comply with established principles?

<p>Internal auditor (D)</p> Signup and view all the answers

No matter the size of the business, finance is a critical activity for which types of organizations?

<p>Both profit-seeking and nonprofit organizations (B)</p> Signup and view all the answers

What does undercapitalization refer to in a business context?

<p>Insufficient start-up funds (D)</p> Signup and view all the answers

Which statement regarding taxes is accurate?

<p>Profitable businesses typically pay taxes. (A)</p> Signup and view all the answers

What is the overall purpose of accounting in a business organization?

<p>To provide financial information that is useful to decision makers. (D)</p> Signup and view all the answers

Which of the following best describes who benefits from a company's accounting information?

<p>Managers, owners, creditors, employees, and the government. (D)</p> Signup and view all the answers

What constitutes a financial transaction in a business context?

<p>A firm purchases a fire insurance policy. (B)</p> Signup and view all the answers

What is required from accountants besides recording and classifying financial information?

<p>Interpreting the results of the financial information they gather. (C)</p> Signup and view all the answers

Why is it essential for someone running a business to understand accounting information?

<p>To understand and use accounting information effectively. (A)</p> Signup and view all the answers

What distinguishes accounting from other business functions like marketing and management?

<p>Accounting offers insights into the financial soundness of a business. (C)</p> Signup and view all the answers

Which activity is a key responsibility of public relations?

<p>Evaluating public attitudes and executing action programs. (B)</p> Signup and view all the answers

In financial terminology, what does undercapitalization refer to?

<p>Having insufficient capital to support business operations. (A)</p> Signup and view all the answers

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