Marketing Exam 1 Flashcards Preview
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Questions and Answers

What are the three Marketing Steps according to the text?

  • Generate Leads, Make Sales, Provide Support
  • Promote Products, Expand Market Share, Enhance Brand Awareness
  • Attract Customers, Increase Revenue, Improve Efficiency
  • Engage Customers, Build Strong Relationships with Customers, Create Customer Value (correct)

What is the definition of a Need?

  • Goods and services that are trending.
  • Desires influenced by social media.
  • A state of feeling deprived of something needed to live/be fulfilled. (correct)
  • Products that are essential for survival.

What is the Product Concept according to the text?

  • Make your product best in its category and continuously improve it. (correct)
  • Focus on making products available and affordable.
  • Sell products aggressively to increase revenue.
  • Produce goods as fast and cheap as possible.

Which example best represents a Want according to the text?

<p>Vacation house and expensive shoes (D)</p> Signup and view all the answers

What is the main focus of the Production Concept as explained in the text?

<p>Make products rapidly and at low cost, concentrating on efficiency. (D)</p> Signup and view all the answers

Which of the following represents the Marketing Concepts outlined in the text?

<p>Production, Product, Selling, Marketing (D)</p> Signup and view all the answers

What is the main idea behind the Selling Concept?

<p>Undertaking large-scale selling and promotion efforts (C)</p> Signup and view all the answers

How is Customer Perceived Value best defined?

<p>The benefit-to-cost analysis done by customers on competing offers (A)</p> Signup and view all the answers

What does the Marketing Concept emphasize?

<p>Giving customers what they want (D)</p> Signup and view all the answers

Which factor is crucial in Customer Relationship Management (CRM) according to the text?

<p>Drawing in customers and keeping them happy (A)</p> Signup and view all the answers

Why is it important that not all relationships in CRM will be the same?

<p>To differentiate between high-margin and low-margin customers (C)</p> Signup and view all the answers

What is the main purpose of the Societal Concept?

<p>To focus on long-run welfare, society's interests, and company requirements (A)</p> Signup and view all the answers

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