Marketing Environment Analysis - Chapter 3
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Questions and Answers

Which generational cohort is generally associated with being born between 1965 and 1980?

  • Generation X (correct)
  • Baby Boomers
  • Generation Z
  • Generation Y
  • According to the provided information, what is a key factor influencing purchasing power?

  • Ethnicity
  • Income (correct)
  • Gender
  • Education
  • What is the minimum annual family income that the top 10 percent of Canadians earn?

  • $126,000
  • $326,000
  • $426,000
  • $226,000 (correct)
  • Besides income, what other factors are used to classify Canadians into upper, middle, and lower classes?

    <p>Background, education, and occupation (C)</p> Signup and view all the answers

    What is the general relationship between education and income?

    <p>Education is directly related to income. (B)</p> Signup and view all the answers

    What does the example of Bandai Namco Entertainment’s recent “Bonnie-and-Clyde” tournament primarily illustrate?

    <p>The shifting male/female gender roles in marketing and product offerings. (D)</p> Signup and view all the answers

    What is the primary driver of Canada’s population growth since 2016?

    <p>Immigration (B)</p> Signup and view all the answers

    What do the examples of Sephora using an all-Indigenous cast and crew and Harley-Davidson creating the Tough Turban primarily signify?

    <p>The growing importance of multiculturalism and diversity in marketing. (C)</p> Signup and view all the answers

    What is the primary focus of green marketing?

    <p>Offering customers environmentally friendly products. (A)</p> Signup and view all the answers

    Which of the following is a key concern related to consumer privacy in the digital age?

    <p>The potential for identity theft. (C)</p> Signup and view all the answers

    In a time-poor society, how do consumers often cope with their limited leisure time?

    <p>By multitasking to accomplish more. (A)</p> Signup and view all the answers

    What is a significant challenge associated with the current food distribution system?

    <p>Excessive food waste ending up in landfills. (D)</p> Signup and view all the answers

    What is a significant health concern affecting a substantial portion of the adult population in Canada?

    <p>Obesity and being overweight. (C)</p> Signup and view all the answers

    How have mobile apps addressed health and wellness concerns?

    <p>By supporting the tracking of exercise and calorie intake. (A)</p> Signup and view all the answers

    What is a potential impact of trends associated with food and eating?

    <p>Establishment of markets for diet-related products. (B)</p> Signup and view all the answers

    According to estimates, what rank does Canada hold globally regarding food waste?

    <p>Third. (C)</p> Signup and view all the answers

    What initial market opportunity did Bulldog Skincare identify?

    <p>The market for high-quality, natural skincare products for men. (C)</p> Signup and view all the answers

    A company is analyzing its immediate environment. Which factor is LEAST likely to be a primary concern?

    <p>The global trends in cultural values and beliefs. (D)</p> Signup and view all the answers

    What does the acronym CDSTEP represent when analyzing the macroenvironment?

    <p>Culture, Demographics, Social trends, Technology, Economy, and Politics. (C)</p> Signup and view all the answers

    Which of the following best illustrates a company actively managing its immediate environment?

    <p>Negotiating favorable contracts and aligning values with key suppliers. (C)</p> Signup and view all the answers

    What is the primary characteristic of firms that operate within alliances, as highlighted in the content?

    <p>Close alignment and partnership with suppliers and other firms. (D)</p> Signup and view all the answers

    Bulldog Skincare's focus on sustainability relates most directly to which of the following CDSTEP factors?

    <p>Cultural factors, relating to consumer values and ethical consumption. (D)</p> Signup and view all the answers

    Which aspect of the macroenvironment is MOST impacted by a significant shift in population age demographics?

    <p>Economic forecasts of consumer spending and savings behaviors. (C)</p> Signup and view all the answers

    A company prides itself on its ethical sourcing and chooses suppliers with similar values. Which environment is the company managing?

    <p>The immediate environment, by aligning with corporate partners. (D)</p> Signup and view all the answers

    What is the primary purpose of continuously monitoring both internal and external environments in marketing?

    <p>To ensure alignment with evolving consumer behaviours and demands. (A)</p> Signup and view all the answers

    Which of the following best describes the role of competitive intelligence (CI) relative to a company's marketing strategy?

    <p>To collect and synthesize information about both direct and indirect competitors to inform strategic decisions. (C)</p> Signup and view all the answers

    In the context of company capabilities, what is the most accurate definition of a 'core competency'?

    <p>An action a company does that fulfills customer needs. (A)</p> Signup and view all the answers

    How does technology primarily influence consumer buying behaviours and demands?

    <p>By shaping new consumer behaviours and expectations regarding product accessibility and information. (B)</p> Signup and view all the answers

    Why is it essential for businesses to continuously analyze their marketing environment?

    <p>To ensure their marketing strategies remain effective and relevant in a changing market. (C)</p> Signup and view all the answers

    What implications can sustainability trends have for a skincare company's long-term success?

    <p>Enhanced brand image and customer loyalty among environmentally conscious consumers. (D)</p> Signup and view all the answers

    When analyzing competitors, what should a company prioritize besides identifying their strengths and weaknesses?

    <p>Understanding their potential future moves and strategic plans. (A)</p> Signup and view all the answers

    How should businesses rethink how they offer products & services to consumers?

    <p>By improving all stages of the customer journey, and consumer values. (B)</p> Signup and view all the answers

    Which of the following is the most direct impact of foreign currency fluctuations on a Canadian firm's marketing efforts?

    <p>It influences the affordability of Canadian goods and services for international tourists. (A)</p> Signup and view all the answers

    Which act primarily ensures fair competition among businesses operating within Canada?

    <p>Competition Act (C)</p> Signup and view all the answers

    What is the core purpose of the 'Consumer Packaging and Labelling Act'?

    <p>Mandating accurate and clear information on product packaging and labels. (D)</p> Signup and view all the answers

    In the context of technological trends in home appliances, what concept is exemplified by iRobot's robotic vacuum cleaners and the increasing connectivity of other household devices?

    <p>Internet of Things (A)</p> Signup and view all the answers

    Which broad category do the '17 Global Goals of Sustainable Development' primarily influence?

    <p>Social and natural trends (D)</p> Signup and view all the answers

    How does the North American Free Trade Agreement (NAFTA) primarily affect businesses operating in Canada, the United States, and Mexico?

    <p>By removing most tariffs and trade barriers. (D)</p> Signup and view all the answers

    How might a firm's ability to market goods and services be most affected when inflation is combined with foreign currency fluctuations?

    <p>It can destabilize consumer confidence and alter competitive pricing strategies. (B)</p> Signup and view all the answers

    What is the main purpose of the 'Access to Information Act'?

    <p>To provide the public a right to access records controlled by government institutions. (B)</p> Signup and view all the answers

    Which approach does Coca-Cola employ when targeting diverse markets, as illustrated by their advertising strategies?

    <p>Using strikingly similar advertising campaigns across different countries, aiming to bridge cultural gaps by employing uniform models and taglines. (B)</p> Signup and view all the answers

    When identifying consumer markets, which of the following is considered a demographic characteristic?

    <p>Race influencing consumer choices. (C)</p> Signup and view all the answers

    How do marketers typically adjust their strategies when targeting different generational cohorts?

    <p>Positioning their products and services differently based on the characteristics and preferences unique to each generational cohort. (B)</p> Signup and view all the answers

    What is the defining characteristic shared by individuals within a generational cohort?

    <p>Shared cultural values due to experiencing similar historical events and societal trends during their formative years. (B)</p> Signup and view all the answers

    How does generational marketing enhance the effectiveness of product positioning strategies?

    <p>By tailoring strategies to align with the unique values, preferences, and experiences shaped by shared generational events. (D)</p> Signup and view all the answers

    Flashcards

    Regional Subcultures

    Subgroups within a larger culture that share specific characteristics based on geographic location.

    Demographics

    Specific characteristics of human populations used to identify consumer markets.

    Typical Demographics

    Common examples include age, gender, and race that categorize populations.

    Generational Cohorts

    Groups of people born around the same time, influencing their cultural and market behavior.

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    Generation Z

    Individuals born from the late 1990s to early 2010s, often called Digital Natives.

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    Microenvironment

    Internal factors influencing a firm's marketing strategy.

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    Company Capabilities

    Resources used to satisfy customer needs effectively.

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    Core Competency

    Unique strength that allows a firm to meet customer needs.

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    Competitive Intelligence (CI)

    Collecting and analyzing information about competitors.

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    Macroenvironment

    External factors affecting marketing strategy at a broad level.

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    Technology's Influence

    Impact of technology on consumer behavior and demands.

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    Social Trends

    Important changes in societal behavior affecting marketing.

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    Natural Trends

    Environmental factors that affect marketing decisions.

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    Foreign currency fluctuations

    Changes in the value of currencies can impact firms' marketing ability.

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    Inflation

    The rate at which the general level of prices for goods is rising, decreasing purchasing power.

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    Interest rates

    The amount charged by lenders to borrowers, expressed as a percentage of the principal.

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    Bulldog Skincare

    A brand that targets the male grooming niche with natural products.

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    Competition Act

    A law that promotes fair competition and prevents anti-competitive practices in Canada.

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    Consumer Packaging and Labelling Act

    Regulates packaging and labeling to ensure that consumers are informed about products.

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    Best Men’s Face Cream Award

    An award given for high-quality men's face cream, won by Bulldog Skincare by 2010.

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    North American Free Trade Agreement (NAFTA)

    A trade deal between Canada, the U.S., and Mexico aimed at eliminating trade barriers.

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    Sustainability in Grooming

    Bulldog Skincare emphasizes eco-friendly practices in its product line.

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    Corporate Partnerships

    Alliances formed between firms and their suppliers or partners to achieve business goals.

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    Internet of Things

    A network of interconnected devices that can communicate and exchange data.

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    17 Global Goals of Sustainable Development

    A set of goals established by the UN to address global challenges such as poverty and inequality.

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    Immediate Environment in Business

    Elements surrounding a company that influence its operations, excluding external factors.

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    Macroenvironmental Factors

    Broad external influences on a business represented by the acronym CDSTEP.

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    Country Culture vs. Subculture

    Refers to values and practices that differ within a larger cultural context.

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    CDSTEP Acronym

    A tool for analyzing macroenvironmental factors affecting businesses: Culture, Demographics, Social, Technology, Economy, Politics.

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    Green Marketing

    A strategic effort by firms to sell environmentally friendly products.

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    Time-poor Society

    A society where consumers have limited leisure time and multitask.

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    Food Waste

    Food waste constitutes a significant portion of landfill waste, particularly in Canada.

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    Health Concerns in Canada

    High rates of obesity among Canadian adults and children over the past 20 years.

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    Mobile Health Apps

    Applications designed to help consumers track fitness, intake, and sleep cycles.

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    Yoga Popularity

    Increasing engagement in yoga as part of a healthy lifestyle trend.

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    Diet-Related Markets

    Markets established from trends in food and eating habits.

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    Guidelines for Responsible Food Marketing

    Proposed rules to change how food is marketed to children.

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    Purchasing Power

    The ability to buy goods and services, affected by personal income levels.

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    Income Classification

    Categorization of Canadians into upper, middle, and lower class based on income and other factors.

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    Relation of Education to Income

    Higher education levels generally lead to higher income and spending power.

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    Changing Gender Roles

    Shifting societal expectations and responsibilities of males and females over time.

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    Ethnic Composition of Canada

    Diversity in Canada is increasing, with 1/5 Canadians born outside the country.

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    Impact of Immigration on Growth

    Immigration has driven over 75% of Canada's population growth since 2016.

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    Value-Conscious Spending

    Careful spending habits often seen in middle-class families who are budget-conscious.

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    Study Notes

    Chapter 3: Analyzing the Marketing Environment

    • The chapter analyzes the marketing environment, focusing on internal and external factors influencing a firm's strategy.
    • Learning Objectives:
      • Outline how factors in a firm's microenvironment influence its marketing strategy.
      • Identify factors in a firm's macroenvironment and explain how they influence overall marketing strategy.
      • Identify important social and natural trends that impact marketing decisions.

    Analyzing the Marketing Environment!

    • Continuously monitor both internal and external environments.
    • Technology influences consumer buying behaviors and demands.
    • Businesses need to rethink how they offer products and services to consumers.

    A Marketing Environment Analysis Framework

    • The framework visually represents the various factors affecting a company's marketing decisions.
      • Microenvironment: Factors close to the company: Company capabilities, Consumers, Competition, Corporate Partners.
      • Macroenvironment: Broader societal factors: Culture, Demographics, Political/Legal, Economic, Technology, Social/Natural.

    Microenvironmental Factors

    • Company: Core competency—satisfying customer needs (knowledge, facilities, technology, people).
    • Consumers: Focus on consumer needs and preferences.
    • Competition: Identifying direct and indirect competitors, analyzing strengths and weaknesses, utilizing competitive intelligence.
    • Corporate Partners: Aligning with suppliers and other partners for effective distribution.

    Competition

    • Identifying and analyzing direct and indirect competitors.
    • Understanding strengths and weaknesses of competitors.
    • Use of Competitive Intelligence (CI) to collect and synthesize information.

    Bulldog - Taking a Bite Out of the Competition!

    • Bulldog founders identified a niche in the male grooming product market.
    • Created high-quality, natural skincare products.
    • Won awards for Best Men's Face Cream by 2010.
    • Product line includes face wash, moisturizers, shower gels, and body lotions.

    Corporate Partners

    • Firms often work in alliances and collaborations.
    • Align with suppliers and other corporate partners.

    Test Your Knowledge (Page 10-11)

    • Which of the following is not part of a company's immediate environment: Company's corporate partners, stockholders, competition, company capabilities.
      • The correct answer is Company Capabilities.

    Macroenvironmental Factors

    • Includes broader societal factors such as culture, demographics, political/legal, economic, technology, and social/natural trends. Acronym for memory: 260STER.

    Culture

    • Country culture vs. regional subcultures.
    • Coca-Cola uses similar ads in different countries targeting specific cultures.

    Demographics

    • Characteristics of human populations and segments used to identify consumer markets.
      • Examples: Age, gender, race, behavior, dress.

    Generational Cohorts

    • Baby Boomers, Generation X, Generation Y (aka Millennials), Generation Z (aka Digital Natives), Seniors
    • Marketers position their products differently based on generational cohorts.

    Income

    • Purchasing power is tied to income.
    • Statistics Canada tracks income trends.
    • Middle-class families may feel a decline in purchasing power recently.
    • Top 10% of Canadians have a high family income ($226,000).

    Education

    • Education is related to income, determining spending power.

    Gender

    • Male/female roles are shifting.
    • Marketing is adapting to reflect these shifts.
      • Example: Female gamers participating in tournaments, reflected in the advertisement.

    Ethnicity

    • Canada's ethnic composition is changing.
    • Immigration is responsible for most population growth.
    • Will be mainly attributed to immigration by 2030.

    Technology

    • Technology impacts marketing in several aspects: New products, New forms of communication, new retail channels.
    • AI, robotics, Internet of Things, all influence marketing increasingly.

    Artificial Intelligence (AI)

    • Uses computer systems for tasks requiring human intelligence (speech recognition, decision making, translations).
    • Marketers use AI for: Advanced customer segmentation, Media selection and buying, Customer engagement.
    • Examples include The North Face using AI to help customers with purchases.

    Robotics

    • Robotics perform work previously done by human workers.
      • Examples: Automated delivery of products.

    Internet of Things (IoT)

    • Multiple "smart devices" with Internet connections enable collection and combination of data to improve consumer and business efficiency.
      • Examples: Smart refrigerators, dishwashers, and other appliances collecting and utilizing data.

    Economic Situation

    • Foreign currency fluctuations
    • Combined effect of inflation and interest rates on a firm's ability to market goods and services.

    Political/Legal Environment

    • Laws influence business strategies, including: Competition Act, Consumer Packaging and Labelling Act, Food and Drugs Act, Access to Information Act, Patent Act, NAFTA agreement.
    • Shaping consumer values
    • Global Goals of Sustainable Development (17 goals of the United Nations).

    Green Consumers

    • Green marketing involves strategic efforts to supply environmentally friendly products.

    Privacy Concerns

    • Loss of privacy, identity theft, 'Do Not Call' and 'Don't Email' regulations.

    Time-Poor Society

    • Most families have working parents.
    • Consumers have more leisure-time choices.
    • Many consumers multitask.

    Efficient Distribution of Food

    • Food defines some social trends.
    • Trends around food and eating create markets for diet-related products.
    • Food waste is a significant issue.

    Health and Wellness Concerns

    • Obesity and overweight are significant health concerns.
    • Child and teenage obesity rates have increased.
    • Guidelines for Responsible Food Marketing to Children.
    • Wellness concerns have fueled mobile apps for tracking exercise, calorie intake, and sleep cycles.

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    Description

    This quiz explores Chapter 3 of the marketing textbook, focusing on the internal and external factors that influence a firm's marketing strategy. It covers the microenvironment's role in marketing decisions and examines the macroenvironment's broader impacts, including social and natural trends. Test your understanding of these essential concepts.

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