Marketing Concepts Quiz
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Questions and Answers

What is the formula for price elasticity?

Price Elasticity (E) = Percent change in Q / Percent change in P

What type of demand is indicated by elasticity equal to 1?

  • Elastic Demand
  • Perfectly Inelastic
  • Unitary Elastic Demand (correct)
  • Inelastic Demand
  • What does perfectly inelastic mean?

  • Price changes lead to no change in quantity demanded. (correct)
  • Quantity demanded changes only slightly with price changes.
  • Price changes lead to significant changes in quantity demanded.
  • Quantity demanded is highly responsive to price changes.
  • What are fixed costs?

    <p>The sum of expenses of the firm that are stable and do not change with the quantity produced and sold.</p> Signup and view all the answers

    Define variable costs.

    <p>The sum of expenses that vary directly with the quantity produced and sold.</p> Signup and view all the answers

    What are unit variable costs?

    <p>Variable costs expressed on a per unit basis.</p> Signup and view all the answers

    Define total cost.

    <p>The total expense incurred by a firm in producing and marketing a product.</p> Signup and view all the answers

    What is marginal cost?

    <p>The change in total cost that results from producing one additional unit.</p> Signup and view all the answers

    What does marginal analysis involve?

    <p>A trade-off of incremental costs against incremental revenues.</p> Signup and view all the answers

    What is a breakeven analysis?

    <p>A technique that analyzes the relationship between total revenue and total cost to determine profitability.</p> Signup and view all the answers

    What is the breakeven point?

    <p>The quantity at which total revenue and total cost are equal.</p> Signup and view all the answers

    Define a breakeven chart.

    <p>A graphic presentation of the breakeven analysis.</p> Signup and view all the answers

    What is skimming pricing?

    <p>Setting the highest initial price that customers willing to pay.</p> Signup and view all the answers

    What is penetration pricing?

    <p>Setting a low initial price on a new product to attract the mass market.</p> Signup and view all the answers

    What is prestige pricing?

    <p>Setting a high price to attract quality or status-conscious customers.</p> Signup and view all the answers

    Define price lining.

    <p>Pricing different products at specific pricing points.</p> Signup and view all the answers

    What does odd-even pricing entail?

    <p>Setting prices just below even numbers.</p> Signup and view all the answers

    What is target pricing?

    <p>Manufacturers estimate what consumers will pay and work backwards.</p> Signup and view all the answers

    Define bundled pricing.

    <p>Marketing of two or more products in a single package price.</p> Signup and view all the answers

    What is yield management pricing?

    <p>Charging different prices to maximize revenue for set capacity.</p> Signup and view all the answers

    What does standard markup pricing involve?

    <p>Adding a fixed percentage to the cost of items in a product class.</p> Signup and view all the answers

    Define cost-plus pricing.

    <p>Summing the total unit cost and adding a specific amount to set a price.</p> Signup and view all the answers

    What is experience curve pricing?

    <p>Pricing based on the learning effect where costs decline with experience.</p> Signup and view all the answers

    What does target profit pricing involve?

    <p>A firm sets an annual target for a specific dollar volume of profit.</p> Signup and view all the answers

    What is target return on sales pricing?

    <p>Setting a price to achieve a profit that is a specified percentage of sales volume.</p> Signup and view all the answers

    Define target return on investment pricing.

    <p>Setting a price to achieve an annual target return on investment.</p> Signup and view all the answers

    What are the two main classifications of a firm's offerings?

    <p>Business Products</p> Signup and view all the answers

    What are the four types of consumer products?

    <p>Convenience Products, Shopping Products, Specialty Products, Unsought Products</p> Signup and view all the answers

    What does 'derived demand' mean in relation to business products?

    <p>Sales of business products are derived from the sale of consumer products.</p> Signup and view all the answers

    What are the two main classifications of business products?

    <p>Components and Support Parts</p> Signup and view all the answers

    What are the three main types of support classified business products?

    <p>Installations, Accessory Equipment, Supplies</p> Signup and view all the answers

    How are services classified according to their delivery?

    <p>By people or equipment, business firms or nonprofit organizations, government agencies</p> Signup and view all the answers

    What is a product mix?

    <p>All the product lines offered by an organization.</p> Signup and view all the answers

    Define 'product class/category.'

    <p>The industry to which items belong.</p> Signup and view all the answers

    What is a product item?

    <p>A specific product that has a unique brand, size, or price.</p> Signup and view all the answers

    What is SKU?

    <p>A unique identification number for ordering or inventory purposes.</p> Signup and view all the answers

    How does the FTC define a 'new' product?

    <p>A product up to six months after it enters regular distribution.</p> Signup and view all the answers

    What is continuous innovation?

    <p>Innovation that does not require customers to learn new behaviors.</p> Signup and view all the answers

    Define dynamically continuous innovation.

    <p>Innovation that requires minor changes in behavior from customers.</p> Signup and view all the answers

    What is discontinuous innovation?

    <p>Innovation that requires customers to learn entirely new consumption patterns.</p> Signup and view all the answers

    What should product protocol include?

    <p>A defined target market, specific customer needs, and the product's purpose.</p> Signup and view all the answers

    What are the eight ways to ensure a new product does not fail?

    <p>Significant point of difference, complete market protocol, meeting customer needs, good timing, economically accessible, good quality, effective marketing mix, and market attractiveness.</p> Signup and view all the answers

    List the seven stages of the New Product Development Process.

    <ol> <li>New-product strategy development, 2. Idea generation, 3. Screening and evaluation, 4. Business analysis, 5. Development, 6. Market testing, 7. Commercialization</li> </ol> Signup and view all the answers

    What are the four stages of the Product Life Cycle?

    <p>Introduction, Growth, Maturity, Decline</p> Signup and view all the answers

    What is the role of the product (brand) manager?

    <p>To manage marketing efforts for a family of products or brands.</p> Signup and view all the answers

    What is product modification?

    <p>Altering one or more of a product's characteristics to increase its value.</p> Signup and view all the answers

    Define market modification.

    <p>Finding new customers or uses for a product.</p> Signup and view all the answers

    What is repositioning?

    <p>Changing the place a product occupies in consumers' minds relative to competitors.</p> Signup and view all the answers

    What are the four aspects of the Product Life Cycle?

    <p>Length of life, shape of sales curves, variation with different levels of products, rate of consumer adoption.</p> Signup and view all the answers

    What is a trade name?

    <p>The commercial, legal name under which a company does business.</p> Signup and view all the answers

    Define brand personality.

    <p>Human characteristics associated with a brand name.</p> Signup and view all the answers

    What is brand equity?

    <p>The added value a brand name gives to a product beyond functional benefits.</p> Signup and view all the answers

    Explain brand licensing.

    <p>A contract allowing one company to use another company's brand names or trademarks.</p> Signup and view all the answers

    What are the five characteristics of a good brand name?

    <p>Suggests product benefits, memorable, fits the product image, has no restrictions, simple yet emotional.</p> Signup and view all the answers

    Define multi-product branding strategy.

    <p>A company uses one name for all its products in a product class.</p> Signup and view all the answers

    What is multi-branding strategy?

    <p>A company gives each product a distinct name.</p> Signup and view all the answers

    Explain private branding strategy.

    <p>Manufacturer sells products under the brand name of a wholesaler or retailer.</p> Signup and view all the answers

    What is mixed branding strategy?

    <p>A firm markets products under its name and that of a reseller.</p> Signup and view all the answers

    What are the four benefits of a product package?

    <p>Communication, functional, perceptual benefits.</p> Signup and view all the answers

    What are warranties?

    <p>A statement indicating the manufacturer's liability for product deficiencies.</p> Signup and view all the answers

    What are the two kinds of warranties?

    <p>Express Warranties, Implied Warranties</p> Signup and view all the answers

    Define service marketing.

    <p>Intangible activities that satisfy consumer needs in exchange for value.</p> Signup and view all the answers

    What are different types of services?

    <p>Airline trips, financial advice, automobile repair</p> Signup and view all the answers

    List the four unique characteristics of a service.

    <p>Intangibility, inconsistency, inseparability, inventory</p> Signup and view all the answers

    What is idle capacity management?

    <p>Managing periods when the service provider is available but there's no demand.</p> Signup and view all the answers

    Define capacity management.

    <p>Integrating service components of the marketing mix to influence consumer demand.</p> Signup and view all the answers

    In what ways can services be classified?

    <p>Delivery by people or equipment, for-profit and nonprofit organization, government-sponsored.</p> Signup and view all the answers

    What are the two basic components of a service customer's evaluation?

    <p>Assessing service quality based on expectations and the actual experience.</p> Signup and view all the answers

    What constitutes the service marketing mix?

    <p>Product, Price, Place, Promotion, People, Physical environment, Process</p> Signup and view all the answers

    What is dynamic pricing?

    <p>Changing prices in real-time based on supply and demand conditions.</p> Signup and view all the answers

    Explain off-peak pricing.

    <p>Charging different prices during different times to reflect variations in demand.</p> Signup and view all the answers

    What are the five key dimensions of service quality?

    <p>Reliability, Tangibility, Responsiveness, Assurance, Empathy</p> Signup and view all the answers

    What are various names for price depending on what is being purchased?

    <p>Tuition, rent, interest, fee, fare, commission, salary, wage, premium</p> Signup and view all the answers

    What is the price equation?

    <p>Price = List Price - Incentives and Allowances + Extra Fees</p> Signup and view all the answers

    What is the equation for final price?

    <p>Final Price = List Price - Incentives + Extra Fees</p> Signup and view all the answers

    What are the two ways to increase profit for a business?

    <p>Finding suppliers with efficiencies or entering new markets.</p> Signup and view all the answers

    Define value.

    <p>The ratio of perceived benefits to price.</p> Signup and view all the answers

    What is value pricing?

    <p>Increasing product benefits while maintaining or decreasing price.</p> Signup and view all the answers

    List the six major steps in the pricing process.

    <ol> <li>Identify pricing objectives, 2. Estimate demand, 3. Determine cost relationships, 4. Select price level, 5. Set list price, 6. Make adjustments.</li> </ol> Signup and view all the answers

    What is profit?

    <p>Managing long-run profit and maximizing current profit; Profit = Total Revenue - Total Cost.</p> Signup and view all the answers

    What is market share?

    <p>The ratio of a firm's sales to those of the industry.</p> Signup and view all the answers

    Define unit volume.

    <p>The quantity produced or sold.</p> Signup and view all the answers

    List the eight pricing constraints.

    <ol> <li>Demand for the product, 2. Newness of the product, 3. Cost of production, 4. Cost of changing prices, 5. Single vs product line, 6. Type of competitive market, 7. Competitors' prices, 8. Legal considerations.</li> </ol> Signup and view all the answers

    What are the four competitive market situations?

    <ol> <li>Pure Competition, 2. Monopolistic Competition, 3. Oligopoly, 4. Pure Monopoly.</li> </ol> Signup and view all the answers

    What is a demand curve?

    <p>A graph showing the relationship between quantity sold and price.</p> Signup and view all the answers

    What factors affect the demand curve?

    <ol> <li>Consumer tastes, 2. Price of similar products, 3. Consumer income.</li> </ol> Signup and view all the answers

    What is meant by movements along the demand curve?

    <p>Changes in demand assuming other factors remain constant.</p> Signup and view all the answers

    Define total revenue.

    <p>The total money received from the sale of a product.</p> Signup and view all the answers

    What is average revenue?

    <p>The average amount of money received for one unit sold.</p> Signup and view all the answers

    What is marginal revenue?

    <p>The change in total revenue from producing one additional unit.</p> Signup and view all the answers

    What is the concept of price elasticity of demand?

    <p>The percentage change in quantity demanded relative to a percentage change in price.</p> Signup and view all the answers

    What is the price elasticity formula?

    <p>Price elasticity = % change in quantity demanded / % change in price.</p> Signup and view all the answers

    Study Notes

    Product Classifications

    • Consumer Products: Items purchased directly by end users.
    • Business Products: Products purchased by organizations for producing other products; includes components (part of final products) and support parts (assist in production).

    Types of Consumer Products

    • Convenience Products: Frequently purchased items.
    • Shopping Products: Items compared based on price, quality, or style.
    • Specialty Products: Items bought after significant effort.
    • Unsought Products: Items consumers are unaware of or initially do not want.

    Derived Demand

    • Demand for business products is linked to consumer product sales. Example: Increased consumer demand for cars boosts demand for business products like paint equipment.

    Business Product Classifications

    • Components: Integral parts of the final product.
    • Support Parts: Items aiding in the production process.

    Support Classified Business Products

    • Installations: Major facilities and equipment.
    • Accessory Equipment: Tools and supporting devices.
    • Supplies: Everyday items like stationery.
    • Industrial Services: Maintenance and repair services.

    Service Delivery Classification

    • Classification can depend on delivery by people or equipment, being for profit or nonprofit, or coming from government entities.

    Product Mix

    • The complete range of products a company offers. Example: Procter & Gamble has a diverse mix compared to Cray, Inc.'s limited offerings.

    Product and Class Definitions

    • Product Class: The industry segment belonging to an item.
    • Product Line: A group of related products that meet similar needs or target the same customer group.

    Product Item and SKU

    • Product Item: Specific products identified by a unique SKU (Stock Keeping Unit).
    • SKU: Unique number used for inventory and ordering.

    New Product Definition

    • Defined as any product up to six months after entering distribution by the FTC.

    Innovation Types

    • Continuous Innovation: Minor adjustments that do not require significant behavioral changes (e.g., toothpaste with new features).
    • Dynamically Continuous Innovation: Requires slight behavioral adaptations (e.g., new ketchup designs).
    • Discontinuous Innovation: Requires full adaptation to new consumption patterns (e.g., setting up a router).

    Product Protocol

    • A statement addressing target market, customer needs, and product functions before product development begins.

    New Product Development Process Stages

    • Key stages include strategy development, idea generation, screening, business analysis, development, testing, and commercialization.

    Product Life Cycle (PLC)

    • A concept describing the stages products go through: introduction, growth, maturity, and decline.

    PLC Stages Summary

    • Introduction Phase: Limited product and promotion, with high prices.
    • Growth Phase: Increased product versions, broader distribution, competitive pricing.
    • Maturity Phase: Full product line with major outlets and reminders in marketing.
    • Decline Phase: Focus on best sellers, fewer outlets, minimal promotion.

    Role of Product Manager

    • Oversees marketing efforts for a range of related products or brands throughout their life cycles.

    Product Modification and Market Modification

    • Altering product characteristics to enhance value or finding new customers and uses for existing products.

    Repositioning

    • Changing the perception of a product relative to competitors through marketing mix adjustments.

    Product Packaging Benefits

    • Includes communication, functional, and perceptual advantages.

    Warranties Overview

    • Statements outlining manufacturer liability for product deficiencies; includes express (written) and implied warranties.

    Service Marketing Concept

    • Involves providing intangible benefits or activities to satisfy consumer needs in exchange for value.

    Unique Characteristics of Services

    • Intangibility: Cannot be physically touched before purchase.
    • Inconsistency: Quality can vary based on service provider.
    • Inseparability: Service delivery is linked with the provider.
    • Inventory Management: Costs are associated with idle service capacity.

    Capacity Management

    • Strategy to align service delivery with consumer demand.

    Service Quality Dimensions

    • Key factors include reliability, tangibility, responsiveness, assurance, and empathy.

    Pricing Concepts

    • Includes definitions of price, value, price elasticity, fixed and variable costs, total cost, and marginal cost.

    Break Even Analysis

    • Technique to analyze profitability at varying outputs by comparing total revenue and total costs.

    Breakeven Point

    • The production level at which total revenue equals total costs, marking the threshold for profit or loss.### Breakeven Concepts
    • Profit is generated from sales exceeding the Breakeven Point (BEP).
    • A Breakeven Chart visually represents the break-even analysis, illustrating the point at which total revenues equal total costs.

    Pricing Strategies

    • Skimming Pricing:

      • Involves setting a high initial price to target early adopters who perceive high value.
      • Utilized when there is sufficient demand at the high price and minimal competition.
      • High price can signify high quality to customers.
    • Penetration Pricing:

      • Opposite of skimming; establishes a low initial price to gain mass market appeal.
      • Effective when market segments are price sensitive and competition is discouraged.
      • Results in lower production and marketing costs as volume increases.
    • Prestige Pricing:

      • Setting high prices to attract quality or status-conscious customers.
    • Price Lining:

      • Involves pricing different products at specific price points.
      • Example: Women’s slacks priced at $88, $55, and $37 in a department store.
    • Odd-Even Pricing:

      • Prices are set just below whole numbers to create a perception of value.
      • Example: Pricing a product just over $400 instead of nearly $500.

    Targeting and Bundling

    • Target Pricing:

      • Manufacturers estimate the price consumers are willing to pay and adjust backward through markups to set wholesaler prices.
    • Bundled Pricing:

      • Marketing multiple products within a single package price.
      • Example: Vacation packages that include airfare, car rental, and lodging.

    Revenue Maximization Techniques

    • Yield Management Pricing:

      • Charges different prices to maximize revenue for fixed capacity.
      • Common in industries like airlines, offering discounts on off-peak travel.
    • Standard Markup Pricing:

      • Adding a consistent percentage to the cost across a specific product category.
      • Variations are influenced by the type of retail environment and product.
    • Cost Plus Pricing:

      • Totals product costs and adds a markup to determine the price.
      • Frequently used in business products; for example, additional fees on services like tanning.

    Cost Management Strategies

    • Experience Curve Pricing:
      • Cost decreases by 10% to 30% with each production volume doubling due to the learning effect.
      • As production increases, unit costs decrease significantly.

    Profit Targeting Methods

    • Target Profit Pricing:

      • Firms establish annual profit targets in dollar volume.
    • Target Return on Sales Pricing:

      • Prices are set to achieve a desired profit percentage based on sales volume.
    • Target Return on Investment Pricing:

      • Establishes prices to ensure an annual return on investment target is met.

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    Description

    Test your knowledge on key marketing concepts, including the classifications of firms' offerings and the types of consumer products. This quiz covers essential terms and definitions used in marketing. Perfect for students and professionals looking to enhance their understanding of marketing principles.

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