Marketing Management
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Questions and Answers

What type of video games are characterized by three-dimensional and immersive environments where many players interact?

  • Two-dimensional racing games
  • Multiplayer online games
  • Immersive PC or console-based games (correct)
  • Single-player puzzle games
  • What is the primary purpose of a cosplay event?

  • To network with industry professionals
  • To compete for prizes in costume design
  • To showcase passion for cosplay and characters (correct)
  • To raise funds for charity organizations
  • What is the host community in the context of event tourism?

  • The event organizers and their personnel
  • The industry suppliers providing goods and services
  • The residents of the event destination (correct)
  • The visitors attending the event
  • How are winners typically determined in certain awards nights?

    <p>Solely by online votes and text messages</p> Signup and view all the answers

    What is marketing management, according to Philip Kotler?

    <p>The art and science of choosing target markets and getting, keeping, and growing customers through creating, delivering, and communicating superior customer value</p> Signup and view all the answers

    What is the role of the Marketing Committee in event planning?

    <p>To develop a promotion plan and create excitement for the event</p> Signup and view all the answers

    What do the 'moments of truth' refer to in the context of events?

    <p>The critical incidents that define interactions between consumers and service firm employees</p> Signup and view all the answers

    What is the responsibility of the committees in event planning?

    <p>To work alongside other teams and report to the Secretariat</p> Signup and view all the answers

    What is the primary goal of marketing in the hospitality and travel industry?

    <p>To create customer value and satisfaction</p> Signup and view all the answers

    What is the significance of 'physical evidence' in events?

    <p>It is rooted in the five senses of sight, sound, smell, touch, and taste</p> Signup and view all the answers

    What is the role of the Publicity subcommittee in event planning?

    <p>To review all advertising and promotion options</p> Signup and view all the answers

    According to Scott (2011), what is one of the rules of marketing that has changed due to the internet?

    <p>Marketing is a tool for engagement and communication</p> Signup and view all the answers

    Why can a delayed hotel check-in be perceived negatively?

    <p>Because it reflects poorly on the event organizer's efficiency</p> Signup and view all the answers

    What is the focus of marketing, according to Kotler (2010)?

    <p>Providing real value to targeted customers</p> Signup and view all the answers

    What type of employees have direct visitor contact?

    <p>Front-line members</p> Signup and view all the answers

    What is the result of aligning an event concept with its intended audience, sponsors, and service providers?

    <p>Successful event marketing</p> Signup and view all the answers

    Who can affect the visitor's experience, even with limited or no direct interaction?

    <p>The host community</p> Signup and view all the answers

    What is an important aspect of marketing, according to the new paradigm?

    <p>Focusing on online audiences</p> Signup and view all the answers

    What is the primary goal of public relations?

    <p>To earn public understanding and acceptance</p> Signup and view all the answers

    What is an example of a sales promotion?

    <p>A free invite to a trade show</p> Signup and view all the answers

    What is personal selling?

    <p>A face-to-face contact between a buyer and seller</p> Signup and view all the answers

    What is publicity, according to Solomon and Stuart (1997)?

    <p>Public information about the event</p> Signup and view all the answers

    What is the purpose of a media plan in promotions?

    <p>To choose the best combination of media based on budget and objectives</p> Signup and view all the answers

    What type of publication is a trade journal?

    <p>A type of print publication</p> Signup and view all the answers

    What is the primary responsibility of the committee that oversees the development of programs and catalogs for the event?

    <p>Creating event programs and catalogs</p> Signup and view all the answers

    Who is responsible for developing a comprehensive media list for the event?

    <p>Publicity Committee</p> Signup and view all the answers

    What is the responsibility of the committee that updates the invitation list and determines the best method for delivering invitations?

    <p>Managing event invitations and tickets</p> Signup and view all the answers

    Who is responsible for determining the methods of distribution and/or sales of event souvenirs?

    <p>Event Souvenirs Committee</p> Signup and view all the answers

    What is the primary responsibility of the committee that writes and distributes press releases and public service announcements?

    <p>Overseeing event publicity</p> Signup and view all the answers

    Who is responsible for determining the policy for payment and reimbursement of tickets, if necessary?

    <p>Invitation and Ticket Sales Committee</p> Signup and view all the answers

    Study Notes

    Event Management

    • Refers to a variety of 3D, immersive PC or console-based video games where many players interact in real-time.
    • Cosplay events involve participants dressing up as their favorite characters, with some competing for prizes and others displaying their passion for cosplay.

    Committees

    • Marketing Committee:
      • Oversees all marketing subcommittees, including Publicity, Promotions, and Sponsorships.
      • Reviews advertising and promotion options, develops a promotion plan, and designs graphics and artwork for the event.
    • Publicity Committee:
      • Prepares press releases and media information, interacts with the media, and develops a comprehensive media list.
      • Encourages local media coverage of the event, writes and distributes press and photo releases, and contacts media for feature stories and interviews.
    • Invitation and Ticket Sales Committee:
      • Updates invitation lists, secures additional lists if necessary, and determines the best method for delivering invitations and tickets.
      • Oversees the design, printing, and distribution of invitations and tickets, and determines ticket sales methods and deadlines.

    Marketing Management

    • Defined by Philip Kotler as the "art and science of choosing target markets and getting, keeping, and growing customers through creating, delivering, and communicating superior customer value."
    • Requires a marketing strategy to achieve event objectives.

    Marketing Mix

    • Includes four Ps: product, price, place, and promotion.
    • Product refers to the event itself, price refers to ticket prices and other costs, place refers to the event location, and promotion refers to advertising and publicity.

    Public Relations

    • Used to evaluate public attitudes, identify areas of interest, and execute a program to earn public understanding and acceptance.

    Sales Promotions

    • A short-term technique to stimulate interest, including free invites to a trade show, trial software downloads, and discounts on products and services.

    Personal Selling

    • Refers to face-to-face contact between buyer and seller, using techniques such as the "hard-sell" and "soft-sell" styles.

    Publicity

    • Refers to "public information about the event," including press and photo releases, blogs, and word-of-mouth.

    Promotions Media

    • Involves choosing the best combination of media based on budget and objectives, including print, electronic, and digital media.

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    Description

    Test your knowledge of marketing communications concepts, including public relations, sales promotions, and personal selling. Learn about the different techniques used to reach target audiences and achieve business goals.

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