Marketing Management

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Questions and Answers

What type of video games are characterized by three-dimensional and immersive environments where many players interact?

  • Two-dimensional racing games
  • Multiplayer online games
  • Immersive PC or console-based games (correct)
  • Single-player puzzle games

What is the primary purpose of a cosplay event?

  • To network with industry professionals
  • To compete for prizes in costume design
  • To showcase passion for cosplay and characters (correct)
  • To raise funds for charity organizations

What is the host community in the context of event tourism?

  • The event organizers and their personnel
  • The industry suppliers providing goods and services
  • The residents of the event destination (correct)
  • The visitors attending the event

How are winners typically determined in certain awards nights?

<p>Solely by online votes and text messages (D)</p> Signup and view all the answers

What is marketing management, according to Philip Kotler?

<p>The art and science of choosing target markets and getting, keeping, and growing customers through creating, delivering, and communicating superior customer value (C)</p> Signup and view all the answers

What is the role of the Marketing Committee in event planning?

<p>To develop a promotion plan and create excitement for the event (D)</p> Signup and view all the answers

What do the 'moments of truth' refer to in the context of events?

<p>The critical incidents that define interactions between consumers and service firm employees (B)</p> Signup and view all the answers

What is the responsibility of the committees in event planning?

<p>To work alongside other teams and report to the Secretariat (A)</p> Signup and view all the answers

What is the primary goal of marketing in the hospitality and travel industry?

<p>To create customer value and satisfaction (B)</p> Signup and view all the answers

What is the significance of 'physical evidence' in events?

<p>It is rooted in the five senses of sight, sound, smell, touch, and taste (D)</p> Signup and view all the answers

What is the role of the Publicity subcommittee in event planning?

<p>To review all advertising and promotion options (D)</p> Signup and view all the answers

According to Scott (2011), what is one of the rules of marketing that has changed due to the internet?

<p>Marketing is a tool for engagement and communication (A)</p> Signup and view all the answers

Why can a delayed hotel check-in be perceived negatively?

<p>Because it reflects poorly on the event organizer's efficiency (A)</p> Signup and view all the answers

What is the focus of marketing, according to Kotler (2010)?

<p>Providing real value to targeted customers (A)</p> Signup and view all the answers

What type of employees have direct visitor contact?

<p>Front-line members (B)</p> Signup and view all the answers

What is the result of aligning an event concept with its intended audience, sponsors, and service providers?

<p>Successful event marketing (D)</p> Signup and view all the answers

Who can affect the visitor's experience, even with limited or no direct interaction?

<p>The host community (A)</p> Signup and view all the answers

What is an important aspect of marketing, according to the new paradigm?

<p>Focusing on online audiences (A)</p> Signup and view all the answers

What is the primary goal of public relations?

<p>To earn public understanding and acceptance (D)</p> Signup and view all the answers

What is an example of a sales promotion?

<p>A free invite to a trade show (A)</p> Signup and view all the answers

What is personal selling?

<p>A face-to-face contact between a buyer and seller (D)</p> Signup and view all the answers

What is publicity, according to Solomon and Stuart (1997)?

<p>Public information about the event (D)</p> Signup and view all the answers

What is the purpose of a media plan in promotions?

<p>To choose the best combination of media based on budget and objectives (B)</p> Signup and view all the answers

What type of publication is a trade journal?

<p>A type of print publication (C)</p> Signup and view all the answers

What is the primary responsibility of the committee that oversees the development of programs and catalogs for the event?

<p>Creating event programs and catalogs (A)</p> Signup and view all the answers

Who is responsible for developing a comprehensive media list for the event?

<p>Publicity Committee (D)</p> Signup and view all the answers

What is the responsibility of the committee that updates the invitation list and determines the best method for delivering invitations?

<p>Managing event invitations and tickets (A)</p> Signup and view all the answers

Who is responsible for determining the methods of distribution and/or sales of event souvenirs?

<p>Event Souvenirs Committee (B)</p> Signup and view all the answers

What is the primary responsibility of the committee that writes and distributes press releases and public service announcements?

<p>Overseeing event publicity (D)</p> Signup and view all the answers

Who is responsible for determining the policy for payment and reimbursement of tickets, if necessary?

<p>Invitation and Ticket Sales Committee (C)</p> Signup and view all the answers

Flashcards

Event Management

A variety of 3D, immersive video games with many real-time players.

Cosplay Events

Events where participants dress as favorite characters, often competing for prizes or showcasing passion.

Marketing Committee

Manages all marketing aspects for an event, including promotion and publicity.

Publicity Committee

Handles press releases, media relations, and local media coverage.

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Invitation & Ticket Sales Committee

Manages invitations, ticketing, and distribution to attendees.

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Marketing Management

Choosing target markets and growing customer relationships through great value.

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Marketing Strategy

The plan for achieving event goals through marketing efforts.

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Marketing Mix

4 key elements of marketing: product, price, place, and promotion.

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Product (Marketing Mix)

The event itself.

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Price (Marketing Mix)

Ticket costs and other fees.

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Place (Marketing Mix)

The event location.

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Promotion (Marketing Mix)

Advertising and publicity.

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Public Relations

Managing public image and building understanding.

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Sales Promotions

Short-term techniques to boost interest and sales.

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Personal Selling

Face-to-face interaction between buyer and seller.

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Publicity

Public information about the event (press, word-of-mouth).

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Promotions Media

Choosing the best channels for reaching the target audience (print, digital).

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Press Release

A written announcement distributed to the media.

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Media List

A list of contacts in media channels (newspapers, radio).

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Study Notes

Event Management

  • Refers to a variety of 3D, immersive PC or console-based video games where many players interact in real-time.
  • Cosplay events involve participants dressing up as their favorite characters, with some competing for prizes and others displaying their passion for cosplay.

Committees

  • Marketing Committee:
    • Oversees all marketing subcommittees, including Publicity, Promotions, and Sponsorships.
    • Reviews advertising and promotion options, develops a promotion plan, and designs graphics and artwork for the event.
  • Publicity Committee:
    • Prepares press releases and media information, interacts with the media, and develops a comprehensive media list.
    • Encourages local media coverage of the event, writes and distributes press and photo releases, and contacts media for feature stories and interviews.
  • Invitation and Ticket Sales Committee:
    • Updates invitation lists, secures additional lists if necessary, and determines the best method for delivering invitations and tickets.
    • Oversees the design, printing, and distribution of invitations and tickets, and determines ticket sales methods and deadlines.

Marketing Management

  • Defined by Philip Kotler as the "art and science of choosing target markets and getting, keeping, and growing customers through creating, delivering, and communicating superior customer value."
  • Requires a marketing strategy to achieve event objectives.

Marketing Mix

  • Includes four Ps: product, price, place, and promotion.
  • Product refers to the event itself, price refers to ticket prices and other costs, place refers to the event location, and promotion refers to advertising and publicity.

Public Relations

  • Used to evaluate public attitudes, identify areas of interest, and execute a program to earn public understanding and acceptance.

Sales Promotions

  • A short-term technique to stimulate interest, including free invites to a trade show, trial software downloads, and discounts on products and services.

Personal Selling

  • Refers to face-to-face contact between buyer and seller, using techniques such as the "hard-sell" and "soft-sell" styles.

Publicity

  • Refers to "public information about the event," including press and photo releases, blogs, and word-of-mouth.

Promotions Media

  • Involves choosing the best combination of media based on budget and objectives, including print, electronic, and digital media.

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