Marketing Chapter 7: Creating a Global Brand
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Questions and Answers

What does a brand primarily represent?

  • A distinctive logo and name
  • A set of perceptions and experiences (correct)
  • A simple collection of products
  • Customer service responsiveness

Which of the following is NOT an example of a tangible element of a brand?

  • Packaging
  • Typography
  • Customer experience (correct)
  • Logo

What is one of the advantages of creating a global brand?

  • Higher production costs
  • Diverse marketing strategies
  • Economies of scale (correct)
  • Increased legal challenges

How can branding create market perceptions?

<p>Through effective advertising and past customer experiences (C)</p> Signup and view all the answers

What is a disadvantage of global branding?

<p>Diverse legal environments (B)</p> Signup and view all the answers

What do the attributes of a brand specifically refer to?

<p>Specific product features (D)</p> Signup and view all the answers

Why might a company decide to use a multi-brand strategy?

<p>To maximize space allocation with retailers (D)</p> Signup and view all the answers

What is 'mind share' in the context of branding?

<p>The unique position a brand holds in a customer's mind (B)</p> Signup and view all the answers

What brand does Acer use for lower-end consumer PCs?

<p>eMachines (C)</p> Signup and view all the answers

How do companies successfully promote their global brands online?

<p>Using local languages on their websites (C)</p> Signup and view all the answers

Flashcards

Brand Definition

A brand is the sum total of all perceptions, beliefs, thoughts, feelings, and experiences individuals have about a product, service, or organization.

Brand as "Mind Share"

A brand's unique position in a customer's mind, influenced by past experiences and future expectations.

Brand Elements

Features that differentiate one seller's goods or services from another, encompassing name, term, design, style, symbols, customer touchpoints, and more.

Brand Components (Tangible)

Visual elements like logos, colors, typography, images, taglines, packaging, and product features (quality, design, personality).

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Brand Components (Intangible)

Aspects like reputation, customer experience regarding a company or product, brand perception (not physical).

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Brand Levels

Brands can be at the company level, individual product level, or encompassing product lines.

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Brand Perception

The overall opinion consumers have about a company or product, influenced by advertising, promotion, product reputation, and customer interactions.

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Brand Attributes

Specific product characteristics; what the product is or does (e.g., 'Mercedes-Benz' suggests luxury, quality).

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Brand Benefits

Practical and emotional advantages that attributes offer (translate into useful or comforting aspects of a product).

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Global Branding

Using a single brand name and image across multiple countries.

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Global Brand Advantages

Economies of scale (lower costs) and increased brand awareness.

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Global Brand Disadvantages

Consumer needs and preferences vary by country, as do legal and competitive environments.

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Local Adaptation

Adjusting marketing strategies to meet specific local needs.

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Multiple-Brand Strategy

Using distinct brand names within a company to target different segments in different markets.

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Global Brand Web Strategy

Promoting a global brand online by adapting to distinct cultural contexts using local languages and content.

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Country-Specific Brand Associations

Using pre-existing brand connections to better suit consumer preferences within a specific country.

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Marketing Mix Adjustments

Modifying elements of the company's marketing strategy to meet local customer needs.

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Study Notes

Chapter 7: Creating a Global Brand

  • This chapter examines the creation of a global brand, focusing on the various aspects of branding, including elements, benefits, and strategies.
  • Companies employ strategies like tiered, cobranding, and brand extensions to enhance their brand images and equities.
  • Maslow's hierarchy is a framework for understanding and developing both local and global products.
  • Country-of-origin effect is a factor impacting product and brand decisions in different parts of the world. Packaging and labeling are also significant aspects of global product success.
  • Brand recognition and reputation drive profit margins and customer preference, as brand name signals trust.
  • Emerging markets often prioritize lower-cost goods. Companies balance maintaining global quality standards while serving local markets at lower price points.
  • Walmart strategically offers products at quality levels best suitable for Mexico that are equivalent to other local stores, though the quality may be lower than standards in more developed countries.
  • This chapter also discusses the importance and role of global brand structures (corporate-dominant, product-dominant, hybrid) and factors such as firm-based characteristics and market dynamics in shaping brand architectures.
  • Different operating modes for companies to accomplish international objectives are crucial
  • Key principles for building global brand
    • Parsimony emphasizes consolidation and role of individual brands
    • Consistency emphasizes balance between brand names and product lines
    • Connectivity emphasizes continuity across different product and product lines
  • Value of branding is also discussed for consumers, product/service providers and retailers.
  • Different types of branding strategies, e.g., branding for the consumer, are also outlined.
  • Brand elements are part of the building blocks of a brand's identity.
  • Defining a global brand involves consideration of aspects like a brand's visual elements, distinctive product features, and intangible aspects of customer experience.
  • Important aspects of creating global brands involve evaluating attributes like product features, benefits, values, cultural elements, personality, and user; brands' perceptions and multiple levels of meaning.
  • Globalization is also a significant factor and is addressed conceptually in the context of understanding branding.
  • Creating a global brand involves a variety of considerations and strategies, including leveraging a brand's existing strengths in new market segments.

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Description

This quiz explores Chapter 7 on creating a global brand, highlighting key branding strategies, elements, and the influence of Maslow's hierarchy. It also addresses the impact of country-of-origin on branding and the importance of brand recognition in driving customer preference and profit margins. Test your understanding of global branding concepts and company strategies.

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